French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A long time to be able to place an order then 3 weeks to deliver. Though times have been challenging over the last 5 months, a number of companies have managed to adapt and capture more market share better than this.”

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Posted 5 years ago

“I'd say customer service are ok. Stuff available on the site is not always really available. My order came with some items being different than the ones I ordered but they have refunded me for what was wrong, which is fair enough. The prices are a bit on the high end so slightly overpriced compared to other retailers selling some of the same stuff. Would I use them again? I think they deserve another chance. But can't rate them higher than 3 stars, based on my experience.”

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Posted 5 years ago

“Haven’t got it yet”

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Posted 5 years ago

“I was delighted to be able to order food that is very difficult to obtain in Britain: merguez and tubes (rather than jars) of harissa for example. My reason for awarding only 3 stars is that there was a problem with the packaging. The "cool" gel pads had all melted completely by the time the order reached me, with the result that the packages were soaking wet. I had to throw away all outer cardboard packaging on the products, and stick my own paper labels on to show the sell-by date. The fact that they had been too warm had an adverse effect on some of the products themselves too: the mousse au chocolat for instance had shrivelled to half the size it should be, although the taste had not been affected because of the long sell-by date. Would it not be possible to use "cool" sachets which will not leak?”

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Posted 5 years ago

“We were pleased to be able to get favourite French foods but one item was not available and we only knew because we saw a refund on PayPal. The delivery did not arrive as scheduled and we tried repeatedly to get a response from French Click on the telephone but they did not answer on either number. DPD were unhelpful and the package containing cheese arrived 48 hours after dispatch. The weather was very hot but the cold pack did it’s job. Not very impressive service but not all the fault of French Click.”

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Posted 5 years ago

“Good selection it long delivery times. Salads arrived split so unusable. Probably need to rethink the containers.”

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Posted 5 years ago

“Great products - just took a long time to get here. Love French stuff though so could have been a 5! Glad we found you.”

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Posted 5 years ago

“my last order delivered by you for Lesieur Mayonnaise for 12 only 10 delivered .Picking ticket no SO-290654, E Mailed but no help .not happy could do btter.”

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Posted 5 years ago

Sorry about this. Hopefully we have now sorted your query out.

Posted 5 years ago

“Some of the products are bordering being out of date which is a disappointment and ended up having to throw some away.”

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Posted 5 years ago

“The delivery time was very long (17 days) and the delivery charge was high (£4.99).”

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Posted 5 years ago

“very happy with the goods and delivery but disappointed that the cancoillotte was not available as it was the most important item in the list for me. The other sites I used do show unavailable items as out of stock. Otherwise all ok”

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Posted 5 years ago

“I placed my order mid-June and, because of the sanitary crisis, the delivery was scheduled for about 3 weeks later. I didn't mind the wait at all, though, as I live in the North of England. My order, which contained a few fresh products, was dispatched on a Friday evening from London and was scheduled to be delivered on the next morning (DPD Saturday express AM). However, DPD delivered it on the following Monday morning, and despite the ice packs, my cheese and desserts were ruined and I had to throw them away. When I took this matter to DPD, they said that all companies using their services had been made aware that Saturday AM services were mostly reserved for key workers and vulnerable people during the Covid crisis. As my order was not a necessity, it was stocked in their warehouse over the weekend, obviously not in a refrigerated area. This made me wonder why French Click chose to use DPD despite of this. That being said, the other products were all well packaged and were all there. One item was out of stock, and French click refunded me before my order was even dispatched, so I was very impressed with that. Overall, as a French person living in the UK, I was very happy to be able to get these items from home that I miss very much, and I think the pricing is good too. Good service overall, just disappointed that the Saturday morning delivery issue cost me a couple of products.”

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Posted 5 years ago

“Products are authentically French! We had to have a delivery date quite a few weeks after the order (not sure if COVID-19 had anything to do with this) but it duly arrived on time. One piece of packaging was a bit soggy and looked a bit mounds, but as it was for Apericubes, which are individually wrapped, it didn’t matter!”

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Posted 5 years ago

“Happy enough overall however there was an item missing but I did not receive an email notifying of this prior to delivery and have not been notified of a refund. I paid extra for a specified morning delivery but parcel force did not adhere to this, actually it was not delivered until am the following day.”

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Posted 5 years ago

“We ordered two Aile Taureau rice and two tins of foie. Only once rice arrived.”

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Posted 5 years ago

“Hi, Everything is perfect, EXCEPT the merguez. jb”

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Posted 5 years ago

“The products ordered were fine, and difficult to get elsewhere. However the packaging was excessive and the box was full of hundreds of polystyrene 'beans' - very environmentally unfriendly, as well as unnecessary. Many companies use screwed-up newspaper or brown paper to protect goods in delivery, which can be recycled.”

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Posted 5 years ago

“I was happy to be able to buy french product, but seriously, Hexomedine at the price you sale is discusting..need it so took it and to make my purshase worth I took 3 others Item. DELAY to be delivered is ridiculous!!!!!!!”

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Posted 5 years ago

“Lovely produce all very fresh. I only gave it 3 stars because the packaging wasn't all that and sadly some of our danette pots were broken with their content spilt over our other goodies which was a bit of a shame....”

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Posted 5 years ago

“Cool to have such service even if quite expensive. Also weird delivery time as got mine after 9pm but otherwise great”

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Posted 5 years ago

French Click is rated 4.6 based on 10,487 reviews