French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,352 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some of the products are bordering being out of date which is a disappointment and ended up having to throw some away.”

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Posted 5 years ago

“The delivery time was very long (17 days) and the delivery charge was high (£4.99).”

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Posted 5 years ago

“very happy with the goods and delivery but disappointed that the cancoillotte was not available as it was the most important item in the list for me. The other sites I used do show unavailable items as out of stock. Otherwise all ok”

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Posted 5 years ago

“I placed my order mid-June and, because of the sanitary crisis, the delivery was scheduled for about 3 weeks later. I didn't mind the wait at all, though, as I live in the North of England. My order, which contained a few fresh products, was dispatched on a Friday evening from London and was scheduled to be delivered on the next morning (DPD Saturday express AM). However, DPD delivered it on the following Monday morning, and despite the ice packs, my cheese and desserts were ruined and I had to throw them away. When I took this matter to DPD, they said that all companies using their services had been made aware that Saturday AM services were mostly reserved for key workers and vulnerable people during the Covid crisis. As my order was not a necessity, it was stocked in their warehouse over the weekend, obviously not in a refrigerated area. This made me wonder why French Click chose to use DPD despite of this. That being said, the other products were all well packaged and were all there. One item was out of stock, and French click refunded me before my order was even dispatched, so I was very impressed with that. Overall, as a French person living in the UK, I was very happy to be able to get these items from home that I miss very much, and I think the pricing is good too. Good service overall, just disappointed that the Saturday morning delivery issue cost me a couple of products.”

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Posted 5 years ago

“Products are authentically French! We had to have a delivery date quite a few weeks after the order (not sure if COVID-19 had anything to do with this) but it duly arrived on time. One piece of packaging was a bit soggy and looked a bit mounds, but as it was for Apericubes, which are individually wrapped, it didn’t matter!”

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Posted 5 years ago

“Happy enough overall however there was an item missing but I did not receive an email notifying of this prior to delivery and have not been notified of a refund. I paid extra for a specified morning delivery but parcel force did not adhere to this, actually it was not delivered until am the following day.”

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Posted 5 years ago

“We ordered two Aile Taureau rice and two tins of foie. Only once rice arrived.”

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Posted 5 years ago

“Hi, Everything is perfect, EXCEPT the merguez. jb”

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Posted 5 years ago

“The products ordered were fine, and difficult to get elsewhere. However the packaging was excessive and the box was full of hundreds of polystyrene 'beans' - very environmentally unfriendly, as well as unnecessary. Many companies use screwed-up newspaper or brown paper to protect goods in delivery, which can be recycled.”

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Posted 5 years ago

“I was happy to be able to buy french product, but seriously, Hexomedine at the price you sale is discusting..need it so took it and to make my purshase worth I took 3 others Item. DELAY to be delivered is ridiculous!!!!!!!”

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Posted 5 years ago

“Lovely produce all very fresh. I only gave it 3 stars because the packaging wasn't all that and sadly some of our danette pots were broken with their content spilt over our other goodies which was a bit of a shame....”

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Posted 5 years ago

“Cool to have such service even if quite expensive. Also weird delivery time as got mine after 9pm but otherwise great”

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Posted 5 years ago

“Livré le 9/06 saucisse (chipolatas) expiré le 12/06 en sachant que normalement les dates d’expiration de ce genre de chose ne sont pas aussi proche, je trouve ça limite....”

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Posted 5 years ago

Hi Sorry to hear that, the date on this item should really be longer. Please contact customerservice@frenchclick.com with your order number as the subject and we'll credit it for you. Thanks

Posted 5 years ago

“The choice of product is great. But the website looks like a website from the ancient time ... plus no communication what so ever about the missing items of time of delivery.”

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Posted 5 years ago

“Foie gras MR. Duck Tastes bitter would not order again”

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Posted 5 years ago

Hi Thanks for the feedback, we'll pass that on to Mr Duck, shouldn't be bitter. Best regards, Matt French Click

Posted 5 years ago

“I have placed an order for the first time on the website French Click. The website design is very poor, and could be easily improved ! Then once my order received I realised that many items were missing... I haven’t been informed before I realise myself there were missing... a bit frustrating when I order on this particular website for those special product. Could have inform me the day before or suggest an equivalent instead. I cannot answer who made the delivery as I just realised that the groceries were in front of my door since I don’t know how long... the courier could have knock the door.”

Helpful Report

Posted 5 years ago

Hi Sorry about these missing items, we do have more stock problems than usual due to us being much busier than usual for this time of year. Normally the delivery driver should ring the bell and / or knock when they do the delivery. Though we are doing contact less so they shouldn't enter the property. Thanks Matt French Click.

Posted 5 years ago

“Still waiting to receive my products that I ordered on 18th May so difficult to give an accurate rating. Looking forward to receiving my shopping though”

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Posted 5 years ago

Hi Seems this order is due on Wednesday, you should have received the review e-mail after that date. Please revise when you do, thanks! Best regards, Matt French Click

Posted 5 years ago

“I didn’t get all the items I ordered. I was charged for all. I have tried contacting them phone, email and social media. No response. Nice selection of products, weak customer service.”

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Posted 5 years ago

“I love French food especially French Cheese and French Prunes. I was delighted when I found French Click as I have never found Maitre Prunille Pruneaux Geantes anywhere other than France and I stock up whenever I go. This is clearly not going to happen again for a while! My order was delivered relatively quickly. Acceptable considering the current conditions however I only received one of the packs of prunes I ordered and there was no explanation as to when the complete order would be fulfilled and I'm still waiting. So on the whole, great find, super food, but could do better on communication.”

Helpful Report

Posted 5 years ago

Hi Very sorry about this, it looks like there was a stock and error and this item was removed from the order. Please see your order history in the the your account section of the website for the final total charged. Best regards, Matt

Posted 5 years ago

“No issue with deilvery. It was a shame I couldn't add any items to my order once it had been placed, and I wasn't informed of which items had been removed ahead of delivery.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,352 reviews