French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,741 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery. well packaged. I had been looking for these candies everywhere!”

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Posted 8 years ago

“Very good service but had to throw two packs of mayonnaise because on the website the ingredients show vinegar on the box is white wine vinegar which is Not good for Muslim consumers...”

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Posted 8 years ago

“During our stay in Paris we searched many supermarkets for my favourite bouillon cubes, without success. So I was delighted to find them on French Click.”

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Posted 8 years ago

“I was very happy to find a lot of baby food like in France. Everything happened very well (order - delivery)”

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Posted 8 years ago

“Easy ordering and delivery slots worked very well with a busy life work balance. Excellent service and will uses French Click again. Thanks.”

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Posted 8 years ago

“Delivery was punctual and products excellent , Thank you!”

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Posted 8 years ago

“Bought a quite excellent product which arrived on the promised delivery date. If I am to be slightly critical it was that I wasn't offered free delivery on an order of the size I placed.”

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Posted 8 years ago

“So happy to be able to buy my French favourites easily on line!”

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Posted 8 years ago

“Very prompt delivery of my favorite French coffee. Excellent price [certainly cheaper than going all the way to France and back!] The best way to start the day!”

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Posted 8 years ago

“I received my items in excellent condition and on the day and time the seller told me. I am very happy and think to order again soon.”

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Posted 8 years ago

“I’m happy because I can find the products as good roast-beef, entrecote and I like also biscottes.”

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Posted 8 years ago

“Prompt, efficient and (mercifully) hassle-free purchasing of authentic French products”

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Posted 8 years ago

“Good delivery time, items came in perfect condition only thing that stops me buying more is the cost.”

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Posted 8 years ago

“Good cheese, prompt delivery.”

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Posted 8 years ago

“I have only put acceptable as we had paid for the goods to be delivered on a certain day but they were not delivered until the evening of the next day and the perishables in the order only had a 2 day shelf life left. I did contact Frenchclick re this as they had shown concern about my non-receipt of the order on the correct day but unfortunately they did not get back to me regarding the short shelf life.”

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Posted 8 years ago

Hi Sorry about these mistakes and the short shelf life. It looks like the order was delayed by the courier. We will will investigate about the short life item and get back to you. Kind regards, Matt French Click

Posted 8 years ago

“Good products and prompt delivery.... but in a huge cardboad box stuffed with non-recyclable plastic bits. Surly you could use some recyclable material”

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Posted 8 years ago

Hi Sorry about the packaging. We have a smaller box size that could have been used which is half the size of that. This is a mistake we need to get sorted out with our packing team. Kind regards, Matt French Click

Posted 8 years ago

“I have placed my 1st order with French Click and certainly not the last one. Easy to place an order, can choose when you want the delivery to happen and for my case was due today between 6pm and 10pm and it arrived at 6.10pm...Not sure you can ask better than that. No missing items and the lot. Merci beaucoup French Click et a tres bientot!”

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Posted 8 years ago

“Things went a little wrong this time, because you didn't have the order ready in time for the day I originally arranged to have it delivered, and notice wasn't given until very late in the day, but it's not a big deal. DPD were originally going to deliver my package, and they sent me an email with a reference number. Parcelforce made the actual delivery, and they sent an SMS to my landline which wasn't so useful. There was a lot more packaging than I thought necessary, especially all the little bits of polystyrene or whatever it is. It doesn't look very bio-degradable, so unless I'm wrong about that, I'm not happy on environmental grounds.”

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Posted 8 years ago

Hi Sorry about this delay. It looks like there was a stock error which resulted in the shipping delay. We are always trying to reduce our packaging and the flo pak green loosefill does degrade and can be recycled as long as your local authority will take it. Kind regards, Matt French Click

Posted 8 years ago

“Very happy. Well packed and stayed chilled. Thank you.”

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Posted 8 years ago

“nice choice of hoods, quick delivery. Will shop again”

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Posted 8 years ago

French Click is rated 4.6 based on 10,741 reviews