French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have used French Click. Had very good communication with customer service. I was told exactly the time the item was arriving. However the wrong type was sent. Customer service were very quick to respond and send a replacement free of charge. This time the wrong weight. Have not tried the product yet. Would probably use them again.”

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Posted 10 years ago

“A good range of French products that I can't do without having moved back from France - Grandmère brand ground coffee, North African Brik pastry and quality Auvergne cheeses. If I have a grouse it's the fact that I have to buy £50 worth of stuff as a minimum to have it delivered "north The Wash". As a result, I only buy 2 or 3 times a year. Otherwise, a good range and a good service; keep up the good work!”

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Posted 10 years ago

“My initial delivery slot was not available but it was rescheduled at my convenience - efficient service”

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Posted 10 years ago

“Very happy with the products and delivery ,Would have liked a better live shelf on a couple of items(only a month). Would order again!”

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Posted 10 years ago

“Well displayed on the internet. Clear display of postal service and excellent follow up for delivery. Will use you again. C.E.M Packham”

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Posted 10 years ago

“Deux articles n'etaient pas parfait , un paquet craqué et l'autre n'etait pas celui qu'il fallait , mais sinon le remplacement etait parfait , merci pour ce super site !!!!!”

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Posted 10 years ago

“Good choice of products, easy to place order, reliable and friendly delivery”

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Posted 10 years ago

“A clear website of a wide range of products. Good delivery of prodicts well packed, and on time.”

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Posted 10 years ago

“I order regularly and never had an issue on any of my deliveries. Always arrive when scheduled and I'm always informed in advance of the exact arrival of the driver. Products as described and great choice of items I could not find anywhere! The only thing I'd say about the website is that it looks a bit dated though fairly user friendly.”

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Posted 10 years ago

“Great selection and good, fast service. The only sour note was the packaging of my order, it led to one of the bags of crisps I ordered to burst in transit meaning that they were no longer fit for consumption.”

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Posted 10 years ago

“I think it is a good idea to get French food across London. Before it was difficult to get french in London, but now whatever you want you only order through French Click and you will get it. Thank you to French CLick”

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Posted 10 years ago

“There is a certain product that we cannot get in UK except from Frenchclick - Antesite, if you like licorice and aniseed you must try it.”

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Posted 10 years ago

“The only small critiscm I would make is that you do not make sufficient effort to describe the contents of your foods. For example I once bought some cassoulet wich turned out to contain pork. You will probably say that anybody half awake would expect this and I agree that it was my fault. Luckily I gave it all away to some friends who do not share my dislike of pork. However, some other items I really would like do not state whether or not they contain pork and as this is not made clear, I cannot order them.”

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Posted 10 years ago

“Delivery was on time and I got all that I needed. Just one little thing is that I was supposed to get free delivery on £35 or more and I had an amount of £35.45 and it showed that I still had to pay delivery fee. So, I end up adding more things that I intended to buy.”

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Posted 10 years ago

“Good to see the range of products. Well packed and despatched promptly.”

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Posted 10 years ago

“Exact timing of delivery from very cheery driver. Everything well packed and in good condition, but all the food packages smelled VERY strongly of Soupline!”

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Posted 10 years ago

“I would like a deliver by Royal mail option as it would be cheaper and fine for some items like chocolate.”

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Posted 10 years ago

“Usually very good produce but have just had chickens sent and one had only the next days date on. Not much good for mail order.”

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Posted 10 years ago

Hi Sorry to hear about the short date on this item. We will contact you directly to sort this out. Thanks Matthew French Click

Posted 10 years ago

“Great range of products but the amount of packaging is disproportionate to the need to protect and is seriously not environmentally friendly. P. Hamilton”

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Posted 10 years ago

“Not much to say really.... we were after some French biscuits and found them online easily at French Click. They were delivered quickly and efficiently and had good sell by dates on them... also delicious.. couldn't have asked for more. Will certainly not hesitate to use the site again.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews