French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent, but I bought the product as a Christmas present, so obviously, have not tried it!”

Helpful Report

Posted 10 years ago

“Delivered when they said they would. Fair prices. A good place to get stuff that is unobtainable locally. Recommended.”

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Posted 10 years ago

“expensive... ...but highly apreciate the service: was able to anticipate by one week end delivery, thanks”

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Posted 10 years ago

“Good catalogue and range of products, price is fair given that in London it's almost impossible to get some of this stuff... Delivery in a timely fashion, no substitution of any product. Quite happy!”

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Posted 10 years ago

“I pick up my orders and have never had any problems having checked it is ready.”

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Posted 10 years ago

“Your site is fairly easy to use and your service is good. One complaint that is the delivery. For some reason the delivery man dropped my parcel off with my next door neighbour and put a note through my door. I was in especially waiting for the delivery. Wonder why??? Maybe next time I need to leave my front door open then he will know I am in!!”

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Posted 10 years ago

“Very difficult to get Vichy Water in this country other than at highly inflated prices. well done French Click for supplying at a very reasonable price even with delivery”

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Posted 10 years ago

“Hi you products are top quality , price is good , The only suggestion i would give is about delivery A bit inconvenient having to book all day off waiting , perhaps you can give a bit shorter waiting time limit eg from 9 to 12 or 1 to 5 Definitely a bit more work on the package need it as well but again - i do love your products”

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Posted 10 years ago

“I received my correct, well-packed order in good time. These are things and brand items I bring back from France when I visit. I have not tried many of the items yet, but, so far, so good.”

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Posted 10 years ago

“The tea I bought is a favourite and it arrived in good condition after a little wait after the order was placed”

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Posted 10 years ago

“Easy to use website, great service and where else can you find French products you love. Will be back when our supply starts to dwindle. Thanks”

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Posted 10 years ago

“Was very happy with the delivery and ordering however the cheese I ordered was a bit wet (the cartoon) because of ice which could be well rapped before puuting in contact with ice)”

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Posted 10 years ago

“too much packaging, biscuits are always broken because the boxes are crushed by all the packaging.”

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Posted 10 years ago

“Excellent service, but would prefer more flexible choice of delivery days”

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Posted 10 years ago

“Every things. Ok only the delivery. Little be expensive”

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Posted 10 years ago

“The products are great. However, I was unable to select the "free delivery" option (when I checked out) having spent over £35.”

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Posted 10 years ago

Hi Thanks for your review. I have had a look at your order and it looks like you did get free delivery as you are in our London area. Please check your order history in the your account section of the website to confirm this. Thanks Matthew French Click

Posted 10 years ago

“good overall the scarole could have been better but good service”

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Posted 10 years ago

“A very good selection of products and easy to use website. the first delivery failed even though we were at home. Does you website have a specific place for delivery info e.g. leave in barn with so many home deliveries 'faileds' are becoming a real pain. Please start "Italian Click" forthwith.”

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Posted 10 years ago

“The goods were delivered in thin plastic bags and two of the items were glass which was quite dangerous . The goods are always of the best quality .”

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Posted 10 years ago

“Received my delivery of stinky cheeses. Couldn't be happier. They came well packed and chilled and I had messages confirming down to the hour when they would arrive. I will absolutely use this site again.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews