French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good. The food was well packaged. My only comment would be to notify the customer of exactly what items are not available. I just received a refund not knowing what wasn’t available.”

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Posted 4 years ago

“Order expedited as expected, thanks.”

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Posted 4 years ago

“Unable to get delivery for 2 weeks, but the meat reasonably dated (6days). So lovely to receive the food we would have eaten if we’d been able to have our holiday to France this week! Thank you!”

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Posted 4 years ago

“One of the products didn’t arrive that was ordered otherwise would have been 5*. Everything else was fine all other products were safely packed and as expected.”

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Posted 4 years ago

“Happy to have my usual French favourites, particularly at a time when I can't easily get to France. Thank you. The only downsides were the lead time between order and delivery, and a couple of incorrect products. The incorrect products however were quickly resolved by customer service.”

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Posted 4 years ago

“Excellent choice of French products and what we ordered arrived securely and correctly. However the pack did not arrive until Friday although dispatched on Tuesday. We know that delivery to Northern Ireland can take time, but Parcel Force do offer a quicker service and out parcel was in the England hub for nearly 24 hours. This is difficult when there is perishable produce although we did feel the arrival temperature was acceptable.”

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Posted 4 years ago

“Some lovely stuff here. I bought some tubs of Le Petit Marseillais body lotion which I love. Due to Covid we are not going to France this year so it was great to stock up from Frenchclick.”

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Posted 4 years ago

“Very pleased to have found my favourite French herbal tea! I ordered enough to have free postage but for some reason I was charged! It took a little while to arrive but overall I’m very happy with the service.”

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Posted 4 years ago

“Just what we wanted. Unfortunately one item was not available which is understandable just now. Would help if chilled items with cardboard were in plastic bags so the paper doesn’t get soggy from the cold blocks. Overall very pleased.”

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Posted 4 years ago

“Really delighted to receive my order apart from my order was missing one item which was really disappointing”

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Posted 4 years ago

“Very good service . Got exactly what I wanted but it took rather a long time to arrive. Maybe because of the current situation.”

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Posted 4 years ago

“All received. Happy To have my french stuff. Just the melon was a little on the small side for the price.”

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Posted 4 years ago

“Very good but a little disappointed two items were missing! One was needed as part of a present for someone. I suppose it’s due to the present Covid 19 situation. Otherwise I was satisfied with the service.”

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Posted 4 years ago

“Good sized duck breasts but would have appreciated longer use by date (2 days from delivery)”

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Posted 4 years ago

“Delivery received on time and on due date. Disappointed that one or two items were unavailable, and you sent me a Choucroute Garnie (plain) instead of the Choucroute Royale I ordered, Overall, a fair first experience -thank you.”

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Posted 4 years ago

“I was delighted to find that I could buy some of my favourite French things in London, especially Badoit, soap and condiments such as mayonnaise. They were delivered efficiently to us in Battersea by a friendly French messenger. Very many thanks.”

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Posted 4 years ago

“Thank you for delivering all the products that I can not get during lockdown.”

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Posted 4 years ago

“Good produce and reasonable prices. I would like to be able to edit an order before delivery.”

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Posted 4 years ago

“2 weeks to have my delivery that’s a bit to much... few times missing products... replaced sometime by something completely different and been charged... :(”

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Posted 4 years ago

“Great product range - a couple of minor niggles in that I found the website is a bit temperamental, and delivery took a bit longer than I would have hoped for. However, well worth the wait as I've now got a supply of some of my favourite French foodstuffs - thank you.”

Helpful Report

Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews