French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a raclette cheese - it arrived on time and in good condition to me in North London. Will order again.”

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Posted 4 years ago

“Very good service, however one cheese i ordered only had 2 days left before expiry rate.”

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Posted 4 years ago

“It took a little longer than expected for delivery, but overall I’m happy.”

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Posted 4 years ago

“A bit pricey but overall when you're craving some French product well French Click is there...!”

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Posted 4 years ago

“Good variety of products. Delivered on time. But the wrapping was torn on one side and the two little ice pads had melted for some time.”

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Posted 4 years ago

“It was very nice to see French products available to order online lots of popular products here but id like to see some more bakery products im missing Chouquette I used to get from carrefour. And it took 10 days for delivery abit too much.”

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Posted 4 years ago

“Items arrived when stayed. Packaged well and safely (3bottles)”

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Posted 4 years ago

“Very pleased. Regarding delivery, it could be faster.”

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Posted 4 years ago

“Cold food packaged well to keep cold. The cheese ordered wasn't correct and some of the boxed items bent. Overall happy some items not available but as wasn't able to go to France this year happy. Would definitely use again.”

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Posted 4 years ago

“Delivery time was quoted at time of order (3 weeks) and in fact arrived a couple of days earlier. Box was badly damaged (by courier) although items were well packed so only one pack of pasta was slightly affected. The only improvement note I would make is that when I counted the items off two items were missing from the order but not informed by email. However, on looking the delivery note they must have been two short as was handwritten. The final charge was slightly less so whilst the difference wasnt exactly the same it was close enough. It would have been nice to have been informed by email of any difference.”

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Posted 4 years ago

“Very happy with most of the things that I ordered, although the bread was a bit tough having been frozen. Also, I got a partial refund through PayPal with no explanation. When the order arrived there were a few things missing, so I guess that was what the refund was for. Might have been nice if they'd dropped me an email saying so.”

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Posted 4 years ago

“Excellent service and product”

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Posted 4 years ago

“Good product range, quick refund for unavailable items and smooth delivery. I would have liked a quicker delivery, earliest slot was a 2 week wait. Otherwise a happy customer”

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Posted 4 years ago

“Very good customer service despite products damaged I was happy with purchase”

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Posted 4 years ago

“Good. Has products I can't find in UK supermarkets. All good. The date on one of the product was really short but we wanted to use it anyway so no issue. Hence the 4 stars rather than top 5.”

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Posted 4 years ago

“very good, I would use this firm again. Helpful and efficient. The only reason it wasnt 5 stars was it took quite a long time to receive the order from them. They were however really helpful and delayed my order for me when I was going to miss original deadline due to holidays.”

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Posted 4 years ago

“Efficient from start to finish.”

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Posted 4 years ago

“Everything was very well packaged and protected for transportation. All items were exactly as described. Parcel arrived as planned and was easy to track with Parcel force. 4 things were unavailable which was slightly disappointing. Hence the 4 not 5 stars.However, I would still use them again.”

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Posted 4 years ago

“ok, but some of the boxes of biscuits , at the bottom of the box were a bit squashed, and battered. chilled things fine, cheese etc. only a couple of things out of stock.not as good as superu but these days we have to be happy loll”

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Posted 4 years ago

“Order took 3 weeks to arrive, although this was the date given when the order was placed. No reason given for delay, but goods arrived in perfect condition and exactly as ordered, so would us French Click again.”

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Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews