French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new user I am pleased with my goods. Delivered on time and packed well thank you.”

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Posted 4 years ago

“muy buenos quesos tres bons fromages very good cheese”

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Posted 4 years ago

“Arrived on Time”

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Posted 4 years ago

“produce was good but delivery took quite a while. One of my cheeses was squashed out of shape”

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Posted 4 years ago

“Being unable to go to France this year, I was very pleased to find that you can supply many of the items I am unable to get at English supermarkets, certainly not in the West Country.There was a little delay between ordering and dispatch, but nothing was spoiling. Now that I know how well your service works, I shall certainly be ordering again.”

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Posted 4 years ago

“A great selection of French products just like at the supermarket back home, and delivered in simple recyclable bags for the environment. If there's anything they don't have in stock on the day of your delivery, they will refund you automatically. I only wish they'd inform you of what they've refunded before you actually receive the parcel.”

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Posted 4 years ago

“Made an order but had to wait 3 weeks for an available slot due to Covid-19. The day before the delivery was due, I received a partial refund due to some products being out-of-stock but I had to 'spot the difference' between the two shipping notes to work out exactly which things had been refunded. On receiving the products, the cardboard packaging of the cheeses was soggy where the SorbaFreeze had made everything wet. And one product had been substituted with a different item without warning. FrenchClick offered a refund, but made no effort to replace the original item I'd wanted, nor did they answer my question about availability. However, the dry goods were well packaged with bottles sealed using masking tape to stop them leaking. I'll use them again because I think they're struggling a lot during Covid-19 (hence the 4 stars, rather than 3) so I'll give them the benefit of the doubt and I really like the concept of a French online supermarket, but this was by no means a flawless first encounter.”

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Posted 4 years ago

“Bearing in mind that I placed an order in the middle of a pandemic AND a heatwave, the overall experience was good. A little more care needed when it comes to packing, breads and soft cakes don't fare well under cans of Cassoulet! Customer service was quick to rectify any issues, ie flattened cakes...”

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Posted 4 years ago

“Great products but quite pricey and some items weren’t sent but I wasn’t warned via email which ones prior to delivery.”

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Posted 4 years ago

“Great selection of French goods. Order arrived on time and was well wrapped (glass jars and perishable products). Will order again!”

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Posted 4 years ago

“Since moving back fro France there are certain food items I really miss. I was so pleased to find them on French Click. Although you don’t deliver to the Isle of Man my son lives in London and is able to post my purchases to me. Thank you French Click”

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Posted 4 years ago

“Order arrived on the stated day and items were carefully wrapped. Delays occurred in getting a delivery date but current circumstances have no doubt affected this. Will use again!”

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Posted 4 years ago

“Good selection and deliver on time. Would be great if they could be clearer about what is out of stock. Have ordered things on 2 occasions where they take the order but then are out of stock so don’t send it. Refunds from out of stock are seemless and done proactively.”

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Posted 4 years ago

“Delivered outside the time window I had ordered for by a couple of hours but it was lockdown so I wasn’t going anywhere. Quality of food is excellent the meat and cheese was delicious and a good variety of products. A little taste of France to make up for not going to France this year”

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Posted 4 years ago

“l was pleased to come across French click because we love French food but was a little sad to find the quality was a little poor and was dear for what you got what a shame also the ice packs where not frozen l may try again”

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Posted 4 years ago

“I always enjoy ordering from French Click and this was no different. The only shame was two of my five items were missing or out of stock. If I had been advised of this when ordering I would not have placed the order at that particular time. Refund was sorted once I queried it. Not a bad experience overall.”

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Posted 4 years ago

“Plus points: Get all your favourite french treats from one place Delivery spot on time Negative Cancelled items with no communication”

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Posted 4 years ago

“I'm so pleased to have found this site. Many years of regular work travel to France & Belgium means that no other mayo but Amora or Benedicta will do. My local deli used to stock it, but no longer now under new ownership. Waitrose Maille will do at a pinch, but it's a bit of a trek to my nearest one. Such a wide range of French goodies, and although the shipping costs were a tad expensive (I live in Cornwall) it's cheaper than getting the Brittany Ferry from Plymouth to Roscoff! Covid 19 meant there was quite a wait for delivery, but delighted with the excellent packing and the contents, of course! Will use again and recommend.”

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Posted 4 years ago

“Good French product a little expensive, the website should improve. And the delivery is not too bad.”

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Posted 4 years ago

“We have used French Click to buy otherwise difficult to find items for a number of years. While it is nice to travel to France to shop this isn’t always possible so French Click is available to ensure that stocks don’t run out. It has been disappointing in recent months that delivery slots are so far into the future. Other online retailers have worked hard to secure timely deliveries during the recent pandemic while even recently it is necessary to order weeks in advance to secure a French Click delivery. That said when things go wrong Customer Service responses time is good and problems are dealt with quickly and fairly. We will continue to shop with French Click and look forward to a better delivery system.”

Helpful Report

Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews