French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,874 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted, in lockdown, to find a French butter and Crème Fraiche supplier! Well packaged, though a bit wet, but I think that was the long transit time which is probably inevitable at the moment! Thank you”

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Posted 6 years ago

“No issue with deilvery. It was a shame I couldn't add any items to my order once it had been placed, and I wasn't informed of which items had been removed ahead of delivery.”

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Posted 6 years ago

“Brilliant service”

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Posted 6 years ago

“Absolutely fantastic just like being back in France.Tres Bien”

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Posted 6 years ago

“FrenchClick has a wide variety of produce from France that they deliver with efficiency even during the crisis caused by the coronavirus. Thank you!”

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Posted 6 years ago

“bonjour, cest la premiere fois que j'utilise Frenchclick.uk, je suis decu de ne pas avoir recu lensemble de ma commande, je peux comprend vue de la situation actuelle. Cependant, recevoir la moitie de ma commande congele, en sachant que certain produit ne sont pas faire pour cela. Peu etre que je recommanderais , mais en tout cas je le recommanderais pas a mon entourage.”

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Posted 6 years ago

Hi Very sorry about this, it was due to a loading error. The fridge was set on frozen instead of chilled by mistake. Please contact customerservice@frenchclick.com with a list of damaged items and we'll replace or refund for you. Thanks Matt French Click

Posted 6 years ago

“I love my french food and as uk resident it best shop I found .Everything in here to cook our french repas and to remind you our "douce france "best food in the world:)”

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Posted 6 years ago

“My order was short and I did not receive a refund”

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Posted 6 years ago

Hi Sorry about this, I can see one item has been removed from the final total. If other things were missing, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund for you. Thanks Matt French Click

Posted 6 years ago

“Good quality of products. Friendly service. Great to source some French brands that are otherwise difficult to find.”

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Posted 6 years ago

“Received exactly what I ordered at the right date - delivery person was very nice and respected social distancing.”

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Posted 6 years ago

“Perfect service and goods kept well informed of delivery and I have to say didn't wait that long considering the covid situation Would also like to commend frenchclick for being there for their customers FIRST Class Thank you Paul”

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Posted 6 years ago

“Genuine French products delivered as promised and excellent after-sales service.”

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Posted 6 years ago

“Lovely food and delivered on schedule”

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Posted 6 years ago

“All good; best wishes.”

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Posted 6 years ago

“An excellent service, particularly useful for us yokels in the provinces who are largely deprived of French ingredients. A fantastic array of foods at French Click for us Francophiles. Efficient delivery. A great find!”

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Posted 6 years ago

“L'assortiment est super, les délais de livraison tout à fait acceptable, surtout en période de lockdown. Mais le site internet mérite vraiment un effort, pour être plus 'consumer friendly', c'est à dire plus pratique, easy to navigate, moderne. Cela changerait tout !!”

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Posted 6 years ago

“Great store great service. They did better than many other online shops during the pandemic. They only allowed orders they could logistically manage and were not greedy like other shops. Merci infiniment pour votre service exceptionnel.”

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Posted 6 years ago

Thanks for your comments! Very happy to hear that.

Posted 6 years ago

“Very good customer service A lot of choice, great products! Will order again definitely”

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Posted 6 years ago

“Everything was fine except that unfortunately most of the items sent had a short use by date”

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Posted 6 years ago

“Great company to order from, with a good selection of foods. Will definitely use again.”

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Posted 6 years ago

French Click is rated 4.6 based on 10,874 reviews