I was very disappointed with the communication of French Click. 1kg of raclette cheese that I had ordered turned out not to be available (even though it had been in stock on the website). Instead of phoning me to find a replacement (I had ordered several other types of raclette cheese totalling 2.2kg), the item was simply removed from the basket and as this brought the total down to below £35 I was then charged over £8 for delivery rather than the expected £1. Overall very disappointing as I received only half the amount of cheese I had ordered and was charged 8x the advertised price for shipping without any communication about the above. Thankfully Waitrose stock a nice raclette cheese and were able to rescue the situation.