French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,429 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first order arrived quickly and well-packed but two of the five bottles Vichy water which my order included and for which I had paid were missing. A hand-written packing slip said the shortage was due to a stock error and that the cost of the two bottles had been deducted from my payment. This turned out to be true; however, the delivery charge divided by the ordered items made each more expensive”

Helpful Report

Posted 1 year ago

“Great to be able to get the products but came wrapped excessively with a box full of polystyrene peanuts, bubble wrap and lots of tape. Bottles dented anyway, not that it matters. Would put me off ordering again.”

Helpful Report

Posted 1 year ago

Sorry to hear this, it sounds like your order was over packed and we'll investigate this with the warehouse. Please note that the flo pak green loose fill is degradable in the natural environment and it can be recycled at supermarket points.

Posted 1 year ago

“Poor packaging resulted in two of the three tins having huge dents....not what I needed in the presents I'd intended to give. Otherwise a good website etc.”

Helpful Report

Posted 1 year ago

Very sorry about these dents, please send photos to customerservice@frenchclick.com and we can investigate this for you.

Posted 1 year ago

“The problem is the packaging. Please could you use more recyclable packaging. I would buy more frequently if you did.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on French Click. The flo pak green loose fill and bubble bags are recyclable at super market points and it does degrade in the natural environment. Additionally we do have paper loose fill available, if you want it please specify in the notes box when ordering, it's not being used on all orders yet.

Posted 1 year ago

“I love the choice of food and the fact that i can have french food delivered to the UK. I am concerned at how long DHL had my order before delivery especially as some of it was cheese. With reference to the cheese it arrived completely squashed and did not resemble the rocamador cheese i have had before. Also the biscuits arrived broken.”

Helpful Report

Posted 2 years ago

Very sorry to read this, please email customerservice@frenchclick.com with your order number as the subject and we can investigate the damage, how long it's been in transit and look to get a replacement or refund sorted for you.

Posted 2 years ago

“The product was as advertised and it arrived in the timeframe given. Thank you for that. My only criticism is the packing. More training needs to be given to those who pack your products for shipping, as the product packaging arrived crushed. All of the packing material was at the bottom of the box, instead of being distributed evenly around the product to protect it. This meant that to close the box fully, the packer had to crush the product to seal the box. It's bad enough trying to get packages to arrive through the usual delivery companies in the condition they were intended for, but to pack the products incorrectly as well?”

Helpful Report

Posted 2 years ago

Very sorry about this, please send photos of the packing and any damage to customerservice@frenchclick.com. We can then sort any issue out for you and with the warehouse to make sure these errors don't happen in future.

Posted 2 years ago

“OK. Dad about the sausages. The frozen stuff was defrosted and soggy. Will not buy again from you.”

Helpful Report

Posted 2 years ago

Very sorry to hear this. We don't sell frozen items, so these are probably fresh items. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you.

Posted 2 years ago

“Still awaiting delivery of my order!”

Helpful Report

Posted 2 years ago

“I bought 8 puddings but they only had 5 days of life so I had to have 2 puddings a day to use them in time. Apart from that, not bad.”

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Posted 2 years ago

“Love Frenchclick as I can get beloved French products that I can not find anywhere else…..however, feeling a bit let down with product (namely merguez) showing available online but unavailable upon delivery (my last 4 or 5 orders!). Very quick on refund but hardly the point sadly. Other than that excellent service/delivery, well packaged (although could do better with something more easy to dispose of/better for the environment) and customer services. Any chance frenchclick can sell alcohol such as Ricard in the future?”

Helpful Report

Posted 2 years ago

Sorry about this. This item should always be available so not sure what has happened here. We can offer you free delivery on your next order, please email matthew@frenchclick.com and we'll sort it for you. Unfortunately we can't sell alcohol due to legal complications with importing and selling it.

Posted 2 years ago

“It is great that we are able to buy French products through you and I have done for many years. The one main thing I have an issue with is the packaging it is not environmentally friendly and does not keep products intact. Often I have yoghurt pots that have leaked I don’t complain as I am pleased to have access to French products whilst living in the UK. There are also products that are missing from the orders which I understand but I am not sure if these are refunded?”

Helpful Report

Posted 2 years ago

Very sorry about this. Usually the packaging should be able to protect the items and we do also use fragile tape. Sometimes the delivery companies can be very rough with the packages which can occasionally cause damage. You should certainly only be charged for what you receive. The final version of your order is always available in the your account section of the website in your order history. If there is any issue with that, please email customerservice@frenchclick.com with your order number as the subject and it'll be sorted.

Posted 2 years ago

“We are disappointed that we are never able to order the following apericubes, Saeur des supporters, Carremont Toque and apericube tonic. as they are always unavailable.”

Helpful Report

Posted 2 years ago

“sorry to say but the 1st parcel was perfect pero the 2nd well came very late in the day plus did not have enough ice packs ect”

Helpful Report

Posted 2 years ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

Helpful Report

Posted 2 years ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 2 years ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

Helpful Report

Posted 2 years ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 2 years ago

“Good prices, but delivery is very expensive!! the expiration date was only for a week! We received product 10.05, but exp. date is 17.05!!!”

Helpful Report

Posted 2 years ago

Sorry about this. It would be usual for the fresh rillettes to have a use by date of 7-21 days. Unfortunately this is just the nature of this fresh item. We do also do some rillettes in jars which are not chilled and will have a year or longer.

Posted 2 years ago

“Please make shipments to the US more reasonable. £60 pound of purchase but £140 shipping is just insane. I do it when I can save up for it as it’s the only place my husband can get his Vichy Célestin water that he needs for his health”

Helpful Report

Posted 2 years ago

Unfortunately we are charged by volumetric weight to ship via air and it can be quite expensive. More so in the last two years with inflation and high fuel costs. We don't make any money on the shipping cost.

Posted 2 years ago

“You get everything you expect, but the shopping costs are far too high. You specify a particular shipping date and the order came the next day.”

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Posted 2 years ago

“Happy with products. One product was not available but was not informed. I have been charged for this.”

Helpful Report

Posted 2 years ago

“I placed my order and a few days later I received a refund of £4.56 ? No email explanation or anything. My order turned up with an item missing hence the refund. Apart from that a good company.”

Helpful Report

Posted 2 years ago

Very sorry about this. The missing item should be listed on the order when it's edited and you should also be notified on the picking ticket given on delivery.

Posted 2 years ago

French Click is rated 4.6 based on 10,429 reviews