French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,402 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and fast delivery. Highly recommended.”

Helpful Report

Posted 11 years ago

“Always well packaged, and delivered in good time. A wide choice of lovely French things!”

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Posted 11 years ago

“Good products and delivery service although as I usually get my order delivered to my office would prefer if it came in a box so that it is A) less conspicuous and B) recyclable. At the moment it arrives in an almost see-through carrier bag. Small point though otherwise a good company in my experience.”

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Posted 11 years ago

“Product good but a bit expensive”

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Posted 11 years ago

“The quality of the cheeses I received was excellent. They arrived promptly and very well packaged. Much recommended supplier despite the prices”

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Posted 11 years ago

“It was good”

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Posted 11 years ago

“I buy Petit Marseillaise soap products. Good quality, fast delivery, a little bit pricey but cheaper than a trip to France!”

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Posted 11 years ago

“It's nice that you gave us French expat in london to get French products delivered in london. However, the delivery charge and the price of the water is extremely expensive. It would be nice if you could do something about that.”

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Posted 11 years ago

“Reasonable selection. Pricing more or less as expected. Delivery and service (including after-sales) excellent. Any picking errors or other problems normally rectified very quickly. I would highly recommend French Click and have been using them for around 3 years successfully now.”

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Posted 11 years ago

“Very good customer service, perfect range to choose from. Would order more if prices were a bit cheaper.”

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Posted 11 years ago

“The delivery is vastly improved with DPD. I was almost at the point of not ordering from you again having had a very poor service from Parcel Force previously. It is a great advantage to have a defined and traceable delivery time with DPD. My main reason for ordering from you is the Beaufort cheese. This last delivery was 530 grams, and the previous one under 500 grams. Your website states approx. 600 grams, so I would expect that some deliveries would be over 600 grams and some under. We also particularly like the tinned duck.”

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Posted 11 years ago

“They biscuits arrived intact and well wrapped. I have not eaten them yet so cannot say whether they are crisp and fresh. Just one objection: the plastic void fill used to shield the packets is always a nuisance for its difficulty to collect, throw away and its inherent static electricity .”

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Posted 11 years ago

“The overall service is fairly good. My concerns are the logistics from French Click to my front door. The usage of the ice pack is a good idea, but by the time the package arrived, it had completely melted, was beginning to leak and the food had warmed a little. With it being cheese and meat and a fairly warm day, how long would it have been before the products were spoiled. Using Express 24 is ok, but using a refrigerated logistics firm would be a better option I think. Besides all that the service is a little expensive, but a lot cheaper than a train or air ticket.”

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Posted 11 years ago

“Used this company several times now and found the service and product reliable and of good quality. Will be using them again.”

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Posted 11 years ago

“company are very efficient - parcelforce however are NOT - food package arrived 3 days late !!”

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Posted 11 years ago

“Would have been better if the address had been correct! My parcel went to the wrong house, but there was no-one in so it had to be delivered the following day after a telephone call by me to the delivery company. Apart from that we were pleased again with the French coffee.”

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Posted 11 years ago

“Great service and very personal. Just need to sort a couple of issues with website. Nice experience!”

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Posted 11 years ago

“Very good and quick service!”

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Posted 11 years ago

“The delivery was very good and organised ! The products was what I was expecting but some of my orders where changed to a different product due to a lack of availability with out my knowledge which I wasn't happy about!!!!! Other than that very good service”

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Posted 11 years ago

“Great products we always buy in France - now easily accessible at home.”

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Posted 11 years ago

French Click is rated 4.6 based on 10,402 reviews