French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,403 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,403 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer support and the tracking system are very good. Fast shipping andgood product quality.”

Helpful Report

Posted 11 years ago

“good products, but price is to high”

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Posted 11 years ago

“Parcel arrived well protected and in good shape. Food of expected quality. The delivery was, however, NOT the date that I chose when checking out my order. (The parcel arrived on the Monday after the Friday I had selected for delivery.)”

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Posted 11 years ago

“My wife loves white asparagus, which is difficult to find in the UK, so fortunately, it is stocked by this supplier. The cost was a bit high but not unacceptably so, but a lower delivery charge would be helpful. The thinner stalks were delicious but thicker ones were woody, except for the tips.”

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Posted 11 years ago

“Delivered on time, friendly staff. I am a happy customer :) Will order with them again.”

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Posted 11 years ago

“Could do with a few more translations on items. But love the access to good coffee”

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Posted 11 years ago

“Pleased to get products I can usually only buy in France; this is the only online retailer I have found. Delivery was very fast- but then it is expensive! I had a problem entering a discount code, but this was sorted out very quickly by email, so I was satisfied.”

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Posted 11 years ago

“Just had to buy these lovely hand soaps after using some in a clients home . The smells are so natural and leave your hands feeling very soft with a long lasting fragrance. I will be purchasing other products as gifts for family members as these are well worth the money. Delivery was first class with updates by email and texts . Well done French Click .”

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Posted 11 years ago

“Large choice of products, not overpriced. The delivery costs however are a bit excessive. Delivered on time and in good condition. Just one small packaging issue: the fresh goods (cheese etc) were all wet due to the cooling items being in direct contact with them.”

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Posted 11 years ago

“Great stuffs as usual”

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Posted 11 years ago

“Good service and great range of products not generally available in the UK. P+P is a bit odd though... it's expensive but you select from multiple carriers and multiple delivery slots. I'd personally prefer a flat delivery charge i.e. £3 (rather than the £5 I paid) and just get it whenever. It should also be free for any order over £30 in my opinion.”

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Posted 11 years ago

“Have been customer for some time and am very happy with the service and produce”

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Posted 11 years ago

“Frenchclick's service was second to none. With a combination of texts and emails there was no inconvenience, I was very impressed..... however, I was disappointed with the chicken ( Bresse 1.5 kg). Will definitely use again.”

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Posted 11 years ago

“Generally everything managed satisfactorily and smoothly.”

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Posted 11 years ago

“My order was delivered on time , however it was not as I had asked for. I had ordered 7 packets of Fromage TUC. but only 2 packets of that flavour were sent. The other 5 packets were original flavour. I telephoned the company and have been informed that my original order will be delivered this week. Iam very happy with the level of service I have received. Anyone can make a mistake! Regards Ken Smith”

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Posted 11 years ago

Hi Thanks for your feedback. Sorry for the mistake, this was caused by the warehouse being confused by the packaging of the item. We have now sorted the problem so it can't happen again. We also have the 5 extra being shipped today and you will get them tomorrow. Thanks Matthew French Click

Posted 11 years ago

“Friendly service and the delivery was in time . Only one problem ,one of the items I ordered was not available ,,,, thing like this happen but I think you should let your customers know what is happening next.....I explain... I miss one product on my delivery ..It was clearly marked as unavailable BUT is the order cancelled and refunded ( how is it refunded to my debut card ? or a credit to my account ? delivered when it is available again ....... ? I still don't know May be you should an email to tell your customer ( me for example ) Michel”

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Posted 11 years ago

Hi Thanks for your feedback. Sorry for our poor communication regarding the missing item. We will look to improve this. We don't actually charge you until we ship the goods out. You should only have been charged for what you received. You can check your final bill in the your account section of the website in your order history. Any errors on it please contact us. Thanks Matthew French Click

Posted 11 years ago

“Despite not being able to arrange delivery of the items I had purchased as per the time I had specified and paid for, I felt that the cancellation was dealt with very professionally.”

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Posted 11 years ago

“Products arrived well packaged in a box and apparently externally undamaged. On opening the box 3 of the bags of flour were split - presumable from the box being thrown or squashed in transit. However, I was able to decant the flour into a container so little was lost. Consequently not worth bothering the company for a replacement.”

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Posted 11 years ago

“Product is excellent, but Parcel Force is rubbish!”

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Posted 11 years ago

Hi Thanks for your comments. We do also offer DPD as an alternative courier if ParcelForce are not very good in your area. Thanks French Click

Posted 11 years ago

“The staff are always really helpful and polite, whether you are asking a question or they are dealing with a problem. A great service - although a wider range would be even better!”

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Posted 11 years ago

French Click is rated 4.6 based on 10,403 reviews