French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,864 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good website, easy to find what I wanted. Ordering process straightforward. I thought the prices and delivery charges were reasonable. Even better, the parcel was delivered a week earlier than expected.”

Helpful Report

Posted 5 years ago

“I've always wanted to try lavender honey and am very pleased with the one I ordered, tastes how I hoped/imagined it would. The rilettes was good too. Thank you French Click x”

Helpful Report

Posted 5 years ago

“Really good selection of all the things you get used to in a French holiday all at reasonable prices. Crucially French Click stock Boursault cheese which is why I used them - it delicious! Impressed with the London delivery process as I believe it is genuinely coming from French Click and not a regular courier.”

Helpful Report

Posted 5 years ago

“Great service and thrilled with the products!”

Helpful Report

Posted 5 years ago

“Love all the products. Reminded me of forty years of visiting l’ Hexagon!”

Helpful Report

Posted 5 years ago

“I was a little uncertain about ordering from a new site. It is excellent. It has many of the products I buy in France. All the items were carefully wrapped. It was delivered on time and close details of its arrival. A service I will continue to use.”

Helpful Report

Posted 5 years ago

“Absolutely wonderful selection of French produce. Like being in a real French Hypermarket with all my favourite items. Delivery was correct. The unpasteurised cheeses were very fine. I recommended French Click to several foodie friends who used to do day-trips to France to pick up French groceries - they were thrilled and passed the information to others. One friend who lives in Norfolk was particularly pleased to have products such as Beaufort cheese and Merguez sausages delivered. Next order going in today!!”

Helpful Report

Posted 5 years ago

“Delivery arrived on date planned. Well packaged and chilled the fresh stuff. Will use again.”

Helpful Report

Posted 5 years ago

“Products are good, the packaging comes with tons of polystyrine pellets which are non recyclable and very bad for the environment - I urge French Click to remove them and use sustainable packaging!”

Helpful Report

Posted 5 years ago

Sorry to hear this. These pellets are flo pak green which can be recycled in some areas and is degradable, so it shouldn't have any lasting environmental impact.

Posted 5 years ago

“Great selection, and if there is something they don’t stock they are very open to getting it for you. After 30 years living in France missing certain English groceries, I did not expect the same to occur on my return to the UK but it did. Thank goodness for “French Click””

Helpful Report

Posted 5 years ago

“The range of produce is great, and the prices are reasonable, but for smaller orders, by the time you have paid the post & delivery, it can end up being too expensive. Also, all of the products that I ordered were very close to their 'sell by dates', which was disappointing as I'd hoped to use them a little later.”

Helpful Report

Posted 5 years ago

“Great customer service”

Helpful Report

Posted 5 years ago

“I was disappointed the Levure Alssciennes were missing and I received a jar of sardine rillettes instead of the pate with Espelette piment that I ordered. I will however give French Click another chance...”

Helpful Report

Posted 5 years ago

Sorry about this, it sounds like a packing mistake. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll be able to refund for you.

Posted 5 years ago

“Great selection of products, very reasonably priced and delivery times are super-speedy. Will definitely use them again and have already recommended them to lots of people.”

Helpful Report

Posted 5 years ago

“French click supply me with good service and product”

Helpful Report

Posted 5 years ago

“Great customer service and the products arrived when on time, packaged brilliantly. Will definitely be using them again! Thank you!”

Helpful Report

Posted 5 years ago

“Ordering and payment were easy - delivered by a lovely man to my front door! Will definitely use again. Merci!”

Helpful Report

Posted 5 years ago

“Very pleased with quality of food I ordered. Slight issue with short sell by date but Duck breast was truly amazing as were the quails. Will use again .”

Helpful Report

Posted 5 years ago

“Products very good but did not need to be packed in gel packs which is not suitable for disposal in a normal household. These need to be incinerated and will clog up drains and sewage systems if emptied into toilets etc. For this reason I have given you a one star rating.”

Helpful Report

Posted 5 years ago

Sorry to hear that. Sorba freeze can be disposed of normally. You can find more information about it here: https://www.sorbafreeze.com/faq/

Posted 5 years ago

“French produce, ! Great!”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,864 reviews