French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product as expected although it took a bit long to receive. Will order again and recommend to friends.”

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Posted 5 years ago

“A wide range of goods are available, which is good, and I would certainly buy more, however despite placing an order at the beginning of August, I still have not received the goods, and it is almost September. I have asked when I will receive the goods, but have been told there is no definite date as it depends on delivery in my area. Despite having been charged and I have paid for these items, this is not good enough.”

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Posted 5 years ago

“Love this company 🌟🌟🌟🌟🌟 You are able to purchase many luxurious items you can't generally buy without going abroad. Plenty of choices available, faultless.”

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Posted 5 years ago

“Efficient ordering and delivery service. Would use again .”

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Posted 5 years ago

“A great selection of French products just like at the supermarket back home, and delivered in simple recyclable bags for the environment. If there's anything they don't have in stock on the day of your delivery, they will refund you automatically. I only wish they'd inform you of what they've refunded before you actually receive the parcel.”

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Posted 5 years ago

“Bought 12 boxes of LU petit beurre but ended up getting them with 2 days before expired date. Not happy At all with that. And they delivered half of My order and had to call back asking for the rest of my order. Bad experience to be honest!”

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Posted 5 years ago

Very sorry to hear that, we will always replace the item in a case like this if the date is short. It looks like the rillettes were missing originally but they they should have been redelivered.

Posted 5 years ago

“good products selection, fast delivery, love it!”

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Posted 5 years ago

“A fabulous find for ingredients we used while living in Senegal. Ordered some brique pastry.......it arrived on time, so well packed, it was still frozen even though we were having a heatwave!!!! Will definitely be using again.”

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Posted 5 years ago

“Splendid product. Absolutely what I expected. Couldn’t be happier!”

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Posted 5 years ago

“Having missed our annual summer holiday to France this was a fabulous way to bring our holiday home instead. Great service and the food was just as good as when we are in France... even if the weather was not included.”

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Posted 5 years ago

“Still waiting for the order”

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Posted 5 years ago

“Very good, genuine French products that you would find in French homes. Customer service was excellent when we had a delay caused by delivery company. Would certainly recommend.”

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Posted 5 years ago

“Delivery delayed but probably due to coronavirus. Beautifully packed and very good value.”

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Posted 5 years ago

“A taste of France without having to quarantine - brings back memories of awesome French holidays until we get back there again. Merci beaucoup”

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Posted 5 years ago

“How fantastic to find all of our French favourites available to buy online here in the UK when we can't pop over to France to get them ourselves! All products arrived well packed and with good dates on them. Highly recommended.”

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Posted 5 years ago

“I was very impressed with the deep selection of products that they have. Even andouillette and Danette Noir Extra! Next best thing to being in France : ) Delivery was perfect and on time. Merci!”

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Posted 5 years ago

“Lovely company, maybe a bit pricey but as I couldn't get to France this year worth that little bit extra.”

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Posted 5 years ago

“It's great to be able to source french ingredients with so little fuss given the current circumstances. Having got used to bringing back a bag full from Carrefour /Calais after a weekend away one tends to suffer from withdrawal symptoms if you cant get French Mayo or Fish soup!! French Click makes it all possible with no fuss at all. Vive le Click!!”

Helpful Report

Posted 5 years ago

“Made an order but had to wait 3 weeks for an available slot due to Covid-19. The day before the delivery was due, I received a partial refund due to some products being out-of-stock but I had to 'spot the difference' between the two shipping notes to work out exactly which things had been refunded. On receiving the products, the cardboard packaging of the cheeses was soggy where the SorbaFreeze had made everything wet. And one product had been substituted with a different item without warning. FrenchClick offered a refund, but made no effort to replace the original item I'd wanted, nor did they answer my question about availability. However, the dry goods were well packaged with bottles sealed using masking tape to stop them leaking. I'll use them again because I think they're struggling a lot during Covid-19 (hence the 4 stars, rather than 3) so I'll give them the benefit of the doubt and I really like the concept of a French online supermarket, but this was by no means a flawless first encounter.”

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Posted 5 years ago

“Superb selection, great delivery service”

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Posted 5 years ago

French Click is rated 4.6 based on 10,679 reviews