French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,868 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products were fantastic and customer service from Frenchclick brilliant. No faults to raise. The products have kept us smiling for weeks. We however experienced a rather unususal delivery method from Royal Mail, the postman just dropped the parcel over the gate and ran off, luckily nothing broken. I'm assuming it was because he was 4 hours late!! I think we will pick a different delivery company option next time :-D”

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Posted 5 years ago

“Delivered as promised and exactly what we wanted”

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Posted 5 years ago

“My order was delivered on time, but only in part despite being claimed as a full shipment. Cost of missing items was refunded promptly when I complained. Pity, because they were for a birthday treat.”

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Posted 5 years ago

“Had to get in touch by phone..the young man who answered need to learn customer services manners..will not to ring if I can help it. I will still order because it is very nice to be able to have food that I used to have in France and living in the north of England does not help... Landscapes is very nice Regards Mrs Viviane Clarke. (Ordered online and also spoke on the phone...hence my review.)”

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Posted 5 years ago

“Just wonderful to receive my French delicatessen. The package came perfectly on time. I have worried about cheese and travel, but it arrived in a great condition wrapped in ice. It all makes the lockdown a much easier experience :)”

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Posted 5 years ago

“So happy to have found that website. Being French I sometimes miss French food while living in the UK. Downside: I also know the prices of the products in France and the prices on the website are fairly more expensive”

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Posted 5 years ago

“I think the service was good. I would order again from French Click. If I had to point out one thing is the fact that one item was changed in my order without me knowing, so I was surprised when I saw the item. If it was out of stock, I would have liked to know beforehand to have the chance to chose something else, or get refunded for the item. Otherwise, I enjoy the service provided.”

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Posted 5 years ago

“I indulged my longing for French groceries by buying online. A great selection (sadly but understandably, quite a few out of stock) and we are already planning our next order. Thank you for brightening these dark times.”

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Posted 5 years ago

“Never received it and still trying to get answers !!”

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Posted 5 years ago

Very sorry to hear this. Someone should have been in touch with you about your order. Maybe in Junk e-mail? You're no in the UK so normally we don't ship to your area at the moment due to covid. We're only shipping to our mainland GB area. Customer services will be in touch to arrange a refund or we might be able to ship the order as a one off it you pay the extra delivery charge for the channel islands.

Posted 5 years ago

“Excellent, everything as I ordered, well packed and delivered on time.”

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Posted 5 years ago

“very happy to find french product”

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Posted 5 years ago

“A great selection of French products and at reasonable prices”

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Posted 5 years ago

“The products that I ordered arrived on time and with no issues (after about 2 weeks). However, I'm giving 2-stars due to me trying to call twice to change the delivery date with no answer. Furthermore, the website looks like something from the 90s and a little difficult to navigate.”

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Posted 5 years ago

“I was thrilled to find some of my favourite French products available in the UK and with free delivery in London! They have a really good choice of products across all the usual 'supermarket' aisles and I particularly love the feature where you can suggest a product [I haven't done this yet, but the list is long!] My only criticism was that there were a couple of items unavailable in my order - one was substituted and the other was not delivered. I wasn't informed of this and would like to have had better communication so that I was aware of the order status - and could have accepted or rejected the substitution.”

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Posted 5 years ago

“I love what you are offering but you have got to get your deliveries sorted out. After complaining about non-delivery I was told my goods had been delivered ( they hadn`t ) then you offered me an alternative which I declined, then 3 of my 4 original items arrived. After pointing this out you have requested a copy of my original delivery note. I`m sure we will get there in the end but c`mon guys it`s not rocket science!!!”

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Posted 5 years ago

“Very happy with the large selection of products offered by the website. Never having ordered from French Click, I was worried about the appearance of the website not looking very trustworthy/safe but everything went according to plan (only a few items were missing upon delivery). The only thing is it would be nice to get confirmation that delivery is happening on the day you pick. But overall definitely recommend!”

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Posted 5 years ago

“I enjoyed being able to order food from my country without spending too much and the delivery happened on the day it was planned. However, I was disappointed to find out what was missing on the day I received the parcel; I would have liked to know via email. I had to email for a refund because I got charged the incorrect amount; the answer to my request was very quick, but I shouldn’t have had to do it. Also, so much plastic was used; it will have to remain a treat rather than main shopping.”

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Posted 5 years ago

“They did exactly what I asked for, delivering great products at the right time. I'll happily use them again.”

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Posted 5 years ago

“I have often coveted the gourmet tins of food in French supermarkets but been put off bringing them home in my suitcase due to the weight - I was therefore delighted when this website was recommended to me and I could buy those same delicacies and have them delivered to my house (plus other delights such as lovely French soap). The pricing is very fair and delivery is very prompt; I look forward to placing more orders.”

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Posted 5 years ago

“Needs bigger range and quicker delivery dates! Otherwise great concept!”

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Posted 5 years ago

French Click is rated 4.6 based on 10,868 reviews