French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,817 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,817 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with items ordered but paid for a delivery between 09.00 and 12.00. Did not turn up until 15.00.”

Helpful Report

Posted 11 years ago

“Products delivered matched the order. bread does not meet French expectations... delivery was late. I had to call for info and they it would be one hour late (on a 3h30 hours slot) and it was finally 2 hours late. Nobody ever called to give me an update or anything.”

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Posted 11 years ago

“A good selection but the website is not always up to date with its stock and this can lead to frustrations and disappointment. Also missing the discount of the past!”

Helpful Report

Posted 11 years ago

Hi Thank-you for your review. We are working hard to make sure everything available on the website to order will be delivered when you order it so we hope this problem will be solved in future. Thanks Matthew French Click

Posted 11 years ago

“I was disappointed that the Banania Chocolate drink supplied was NOT the BOX shown on the website but the plastic bag with funnel, which I deliberately avoided ordering. I was also unhappy about the amount of polystyrene loose nuggets used in the packaging. Are there not better packaging materials to use? and easier materials to dispose of?”

Helpful Report

Posted 11 years ago

HI Thanks for your review, sorry about this packaging confusion. The packaging on the 400g packet has changed so it now only comes in the pouch not the box. We will update the website picture to prevent further confusion. We are also looking at other packaging materials and to reduce the use of the loose fill chips. Thanks Matthew French Click

Posted 11 years ago

“Indeed, as expected with postage on the high side of reality. The good side is that the courier, Royal Mail subsidiary delivers regularly and found the driver 5 mils away. Saved him a journey.”

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Posted 11 years ago

“With my most recent order, I had requested a Thursday delivery. Unfortunately, I had to nip out at one point during the day and the delivery was attempted at this point. However, no card or note was left. I knew nothing about it and was not contacted. I called French Click on Friday and was then offered a re-delivery time. I'm not sure what the plan was or how I would have known what was going on had I not called myself!”

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Posted 11 years ago

“Odd delivery structure if you live outside of London!”

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Posted 11 years ago

“I had recently bought a Harry's loaf of Brioche in Chelsea and hoped I could find it available online. I searched your website and couldn't find it stocked then thought I would try some of the Harry's breads that you do stock. I'm sorry to say that they didn't really provide what I was looking for, it's not that they're bad, just not what I'm looking for. I work as a chef in private homes and the brioche provides the best French Toast very easily and simply. I will have to find a supplier for the Brioche loaf by Harry. Thank you for your service, it was fast and well packaged.”

Helpful Report

Posted 11 years ago

Hi Thanks for your review. Sorry you couldn't find the one you wanted. We do quite a large selection of Brioche here: https://www.frenchclick.co.uk/c-245-viennoiserie.aspx?sortby=0&dir=0&res=#results We can probably also get the one you want. You can send us a request form from the your contact us form on the website. Thanks Matthew French Click

Posted 11 years ago

“shipping is way too expensive”

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Posted 11 years ago

“Good to receive the items wanted but the packaging was excessive for two simple sausages and expensive too given their weight and size”

Helpful Report

Posted 11 years ago

Hi Thanks for bringing this to our attention. We will look in to how we can pack smaller orders without using excessive package materials and hope to improve this for the future. Thanks Matthew French Click

Posted 11 years ago

“My delivery was postponed because of a system error, I was very kindly warned by telephone and email but then I had no follow up of the exact time of the delivery. The driver rang me and I had to go back home to receive the delivery. But the driver was very nice.”

Helpful Report

Posted 11 years ago

“I am very pleased with the product, the water is excellent, but the shipping proved to be a problem. For some reason the company could not deliver the quantity I wanted, so I either had to pay for more goods or get a refund for less, neither of which I really wanted at that moment in time. So now I have to pay the expensive shipping costs again should I need the quantity I had originally ordered after all.”

Helpful Report

Posted 11 years ago

“Good service but the web site does not say that there is a weight limit which means that a maximum of 36 bottles of water can be ordered.”

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Posted 11 years ago

“Have ordered from you twice.both times there was a problem.but it was quickly rectified”

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Posted 11 years ago

“2 items that were delivered didn't correspond to my order (danette chocolat was danette chocolat au lait and a spray deodorant was replaced by a roll on. It would have helped for me to be asked ahead of time if I wanted these items.”

Helpful Report

Posted 12 years ago

Hi Sorry about these swaps, normally the driver should offer these so you can refuse them if you want. It is possible this could also have been a picking error. Thanks Matthew French Click

Posted 12 years ago

Hi Sorry about these swaps, normally the driver should offer these so you can refuse them if you want. It is possible this could also have been a picking error. Thanks Matthew French Click

Posted 12 years ago

“Good service and good selection of products. I appreciate the fact we can be delivered in 2 days for free over £30. I will definitely order again. However I was quite disappointed when I discover that you made a mistake with the sugar: I ordered "mini carrés" and I received the normal ones... (big cubes) The butter "La Motte" was missing as well but I was aware. But still !”

Helpful Report

Posted 12 years ago

Hi Thanks for your feedback. Sorry to hear the incorrect size of sugar has been put in your order. We can arrange to get you the correct item or refund it if you contact us directly about it. Best Regards, Matthew French Click

Posted 12 years ago

“Items were very well packaged. However despite choosing a delivery date on Royal Mail guaranteed delivery the items were not delivered until the following day, by which time I had left on business. The delivery driver left the item outside my front door in direct sunlight. Fortunately my neighbour noticed and took the package in until I returned. I think that the items are still OK but Haven't used them yet!!”

Helpful Report

Posted 12 years ago

Hi Thanks for your feedback. We will investigate what has happened with the delivery. It should have been done on the day specified and we will contact you directly so sort it out. Thanks Matthew French Click

Posted 12 years ago

“Not cheap but reliable”

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Posted 12 years ago

“A little disappointed with the service. I have ordered a big quantity of yoghurt for my baby in order to use it for a while ; unfortunately I won't be able to to that as more than the half of it is out of date as of today I have to trow them away. I would appreciate if more attention to detail was put into the order.”

Helpful Report

Posted 12 years ago

Hi Thanks for your feedback. Sorry to hear about the short dates on these items. We price ourselves on delivering items with a long shelf life and we can always swap items if you receive them with a short date. Please contact us via info@frenchclick.co.uk to arrange this. Thanks Matthew French Click

Posted 12 years ago

“Dears Sirs, I have been using your company for over a year / gradually noticed a decline in the quality received for my order. Areas that have forced me to downgrade from Very Good to Normal are the following: 1 ) Order not complete. Many things I have ordered are not delivered and I’m only informed of this upon delivery when I may have been dependant on something. 2) Goods arriving past sell by date or expiring in a day or when which does not suit a large order say of yogurts. 3) Poor Meat quality. I recently order some filet steak (which normally is very good) for my two year old son. This time around it was go tough, fatty and just couldn’t chew or eat, resulting in throwing all in the bin. 4) Salad & Broccoli already soft and brown / old. Again put in bin. Very good points, Bringing France to London + love all the baby & children’s products. Discount Great Delivery options. Many thanks Kind regards Mrs S Gomboc”

Helpful Report

Posted 12 years ago

Hi Thanks for your review. Sorry to hear about these problems. We will investigate as normally you should be offered a redelivery for any missing items. If the products are not up to scratch or have short dates etc we would also normally offer to replace them. We will contact you directly about this to sort it out. Thanks Matthew French Click

Posted 12 years ago

French Click is rated 4.6 based on 10,817 reviews