French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived fast and well packaged.”

Helpful Report

Posted 10 years ago

“Products as per description, little problem with delivery but customers service deal with it very professional.”

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Posted 10 years ago

“Fantastic to find a wide range of French products to buy online! They're a bit overpriced but I was expecting it and I can't bring them back from France. The only issue for me was the packaging. The ice packs kept everything fresh but damaged the boxes, from example for the Kiri .”

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Posted 10 years ago

“Enjoyed all the food ordered but yet again not every item arrived.”

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Posted 10 years ago

“Good service with choice of delivery times which is helpful. (A bit pricey though if your order is small.)”

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Posted 10 years ago

“Having discovered the delights of Dessange shampoo and believing it to be unobtainable anywhere other than in France, I was delighted to find I could get it through French Click. Although it took a week to get to me, it was well worth the wait. I only found out about the existence of French Click because I went onto the Dessange web page.”

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Posted 10 years ago

“Great product at a great price . Didn't arrive next day but the day after. Good job I hadn't arrange to go out”

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Posted 10 years ago

“A dark hot chocolate not a milky one”

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Posted 10 years ago

“I love this bubble bath and always stock up when in France but having come close to running out, had to search around. I was glad to find French Click selling the product and made up of a discount code too! I do think the price is expensive, given the price of the product in France and thought the packaging somewhat extreme for two plastic bottles! However, delivery was when it should be and I'm able to luxuriate again so not all bad!”

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Posted 10 years ago

“polite staff , professional .thanks”

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Posted 10 years ago

“Delighted to find what appears to be an increasingly rare product. Purchased on line and was timeously delivered. Price seemed a little high but at least I got what I wanted”

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Posted 10 years ago

“Delivery was at 8am so not between 9am-12pm as prebooked and there was one missing item that I had been charged for but I emailed them to report it and got a response within 30min (on a Saturday!) to say they apologise and have refunded me the item to my card directly so really easy customer experience and really happy with my order!”

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Posted 10 years ago

“Easy web site to order from and we are pleased with the goods we received.”

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Posted 10 years ago

“Great products available and helpful customer service received when there was an issue with my order.”

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Posted 10 years ago

“Nice biscuits. Thought the sell buy dates would be have been longer bought fresher ones in France a week earlier. But luckily foil packed so didn't really matter. Soon be ordering somemore :) Richard England”

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Posted 10 years ago

“The products that I wanted, at an acceptable price, delivered reasonably quickly.”

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Posted 10 years ago

“Wonderful to be able to get French products in the UK :-) Only reason not a five star review is because one of the jars was broken due to being packaged to tightly against the side of the box - however, there was no quibbling about the refund which was paid very quickly. Will definitely keep using.”

Helpful Report

Posted 10 years ago

“My order arrived promptly .The packaging was very well done , protecting the goods efficiently.”

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Posted 10 years ago

“Their customer services is very good. The items are a lot more expensive but that is to be expected.”

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Posted 10 years ago

“Food was great. Unfortunately even though I paid for a specific day delivery it turned up the day after.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews