French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods were as described and which I could not find elsewhere. Delivery was prompt. Good service.”

Helpful Report

Posted 10 years ago

“Excellent choice though delivery was a little slow given how expensive it was. Packaging was also totally over the top for what I ordered. But overall satisfied due to the choice and convenience.”

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Posted 10 years ago

“I order from French Click particularly for the Beaufort Cheese. I am very disappointed that the last three deliveries have been well below the listed weight of 600g. In each case they have been below 500g. Statistically if you claim approx. 600g then some deliveries should be over 600g. I think you owe me a free delivery of Beaufort. Also the last delivery, like a previous one was not on time. Whilst the tracking information indicated a late delivery on the due date the parcel did not arrive until the next day. This is not satisfactory with perishable products. I think I suggested to you before that you should use DPD who are much more satisfactory.”

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Posted 10 years ago

“Excellent service. no problems at all. would recommend to anyone.”

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Posted 10 years ago

“The cheese that I bought was well packaged and in good condition although it arrived a day late which for a food item is not desirable. Cecile was very helpful and sympathetic with my concerns and everything turned out well in the end.”

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Posted 10 years ago

“The products were as described, I was pleased to be able to get them over the festive period. However, I did think that the postage was rather expensive .”

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Posted 10 years ago

“It feels good t know that I have access to France whenever I need something. The shipping charges are ridiculous, however the service makes up for it.”

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Posted 10 years ago

“Very good products, hectic delivery, it was third time lucky for us.”

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Posted 10 years ago

“Products were delivered on time and in good state. The package however, wasn't as much of a package is it was just a plastic bag in which the products were delivered...”

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Posted 10 years ago

“Wide choice of delivery options.”

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Posted 10 years ago

“Happily surprised to find well known French products in London in a large variety. Especially the range of gourmet delicacies that are so overpriced in other specialised shops are made affordable thus, there is no excuse not to try. The web site is informative and user friendly. The delivery of the goods was precise as predicted in the web site. Overall, it is probably the best specialised on-line market for French products which I will certainly use in the future. Bravo et a bientot!”

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Posted 10 years ago

“Pricey but efficient. Items received promptly after ordering”

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Posted 10 years ago

“Quck delivery, possibility to add items to an order already in processing, thourough packaging, helpful Customer Service, Thanks!”

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Posted 10 years ago

“Expensive but good product and very good deliver services .”

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Posted 10 years ago

“Quite a few choices of when to deliver and Parcelforce sent text stating delivery in next 90 minutes, but of course it's not cheap. Packed with biodegradable packing - impressed. Despite this 1 product was bent on corner and as outside box was immaculate then it implies that product was dropped before packing. The coffee was still sealed so no worries.”

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Posted 10 years ago

“Products were great, good value and arrived on time. Will definitely use this site again but normal Royal Mail delivery would have been fine as it's a nuisance having to wait in for delivery.”

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Posted 10 years ago

“Other than a mistake in sending units off W.Saurin Choucroute Garnie instead of Royale (price difference refunded) order was well executed. Excellent delivery follow-up. Satisried”

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Posted 10 years ago

“Great service, but please can you include an option to amend or add to an order once placed (but well before dispatch). Thanks”

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Posted 10 years ago

“Good product choice. Delivery expensive and slow. As the product are expensive I would hope to have a far cheaper delivery...... And free from £15 at least !!”

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Posted 10 years ago

“Quickly delivered exactly what I wanted. A little expensive tho.”

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Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews