French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose, ordered, products came when promised and well packaged. Seems to be competitive pricing as well. Nice range of products and will use again, certainly.”

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Posted 10 years ago

“I liked using this service. Only problem was that I wasn't sure when my goods were arriving.”

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Posted 10 years ago

“No problem, goods delivered when promised.”

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Posted 10 years ago

“I have enjoyed using you but the delivery dates could be closer to the purchase date”

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Posted 10 years ago

“Items has been delivered on time. And well packed. Thanks”

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Posted 10 years ago

“I was more than happy with my purchase only little thing was the Toulouse sausage not too sure if I would reorder them again as thought they didn''t taste the same as the proper Toulouse one ! ! Maybe a matter of taste bud . ..”

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Posted 10 years ago

“prompt delivery, goods as stated”

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Posted 10 years ago

“Prompt service as promised. Prices a bit high but worth it as a treat. thank you.”

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Posted 10 years ago

“Great service and love that I can get the products I need so easily. I don't need to wait for for annual trip to France. Thank you French Click”

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Posted 10 years ago

“Lovely choice of food on the site. However, should perhaps reconsider their delivery people. I ordered early in the week for a Saturday dinner party and paid extra to have it delivered on the Friday. However, after waiting in all morning, I checked the UK Mail website only to see my order had been delayed. If I had not checked myself, I would have had no notification of this. UK Mail eventually sorted it out and I also contacted French Click who said they'd also get in touch with UK Mail to ensure the package was delivered on time. It came on Saturday morning. I would order again though. Good produce once it arrived.”

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Posted 10 years ago

“Ordered cheese which was extremely well packaged however despite this the immediate cardboard outer packaging of the cheese was wet and soggy. Had to take the cheese out of the packets to store. Nothing wrong with the cheese as it was also in sealed foil wrap but would have been better it the original packet had not been soaked. Did not spoil the contents and would have given 5 stars if not wet as the cheese for fondue tasted great.”

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Posted 10 years ago

“Very smooth ordering and delivery process. More specific delivery slots would be an improvement.”

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Posted 10 years ago

“I did have a problem getting my discount voucher to work, but Cecille sorted it out for me. Thank you”

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Posted 10 years ago

“Everything arrived as ordered and we're happy with the goods. The 3 areas French Click need to work on however are: 1. An updated version of their website - it's quite clunky. 2. Packaging is excessive compared to other online retailers. Of course preventing breakages is important but the items seem overwrapped. 3. The delivery man was quite rude, barely giving me time to get to the door and then shoving the parcel at me as if I had kept him waiting ages. I don't know if this is representative of all their delivery men but I could not help wonder if they were. Perhaps this is why the items are so heavily wrapped because the delivery company treat the parcels indelicately.”

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Posted 10 years ago

“Very pleased with my order.”

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Posted 10 years ago

“quick delivery fresh product not too pricey although I have ordered one product which hasnt been delivered dont know why..”

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Posted 10 years ago

“the goods we ordered were excellent the delivery was omn time what I gat was what I ordered all in all it was a good transactipon”

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Posted 10 years ago

“Great choice of goods as usual, love all the Christmas "goodies" just a shame that some items where not delivered and not notified that these would not be coming, but when spoke to office credit was quickly dealt with.”

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Posted 10 years ago

“Some products not only more pricy, compared to french one like Albert Menes, but Lotus spread, for ex., more expensive then in supermarekts in the UK.”

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Posted 10 years ago

“After getting my order wrong twice..they were most helpful in putting right the mistakes. Would use again despite the problems.”

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Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews