French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived on time and in good condition.”

Helpful Report

Posted 10 years ago

“Arrived on time, carefully packed. I would have preferred to have access to the final cost earlier in the checkout process. Lovely jam though!”

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Posted 10 years ago

“Good service & quality food.”

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Posted 10 years ago

“Easy to order, arrived when expected and well packaged.”

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Posted 10 years ago

“Excellent service and product, but why pack three little packets of tea in a huge box filled up with plastic packing? Tea is not fragile, and the size of the box made collecting the packet difficult. Why not just use an envelope?”

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Posted 10 years ago

“Excellent products and quick delivery although it's a bit expensive! My only issue is that the baguettes I've bought were a bit dry. But I love FrenchClick anyway !!”

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Posted 10 years ago

“Un peu trop cher, mais commode. Cheers”

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Posted 10 years ago

“I had run out of Dijon mayonnaise and was really pleased to order more through your site, it saved me making a trip to France! Order arrived quite fast. Would use you again.”

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Posted 10 years ago

“I have only made one purchase to date from the company however I found the website easy to use with an extensive range of products which I had been trying to source in the UK. Delivery costs were acceptable but the time frame could have been a little better organised, I appreciate that there may be numerous deliveries from the particular vehicle that attended my home in one day, but a quick call from the driver (if possible) to state roughly what time they would be delivering would have been preferable to waiting nearly six hours for the delivery. Other companies do this so that you are not stuck at home all day waiting. Having said that I will be purchasing from the company again shortly.”

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Posted 10 years ago

“So good to be able to get one of my favourite French products delivered to my door. Good website, order processed well and delivery prompt and well packaged. Thank you!”

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Posted 10 years ago

“MY ORDER CAME QUICKLY AND I WAS PLEASED WITH THE ITEMS. WILL USE YOU AGAIN.”

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Posted 10 years ago

“Efficient delivery. Took a little longer than originally hoped but when given a delivery date, it was completely on time.”

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Posted 10 years ago

“Love the ease of ordering but package didn't arrive on right day. Came 3 days later. Would be good to contact was made so customer knew what was going on”

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Posted 10 years ago

“The merguez sausages we ordered were absolutely delicious; took me back to childhood days on the river in Provence, barbecuing sausages on the stones. We will definitely be buying them again!”

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Posted 10 years ago

“J'aime les biscuits et le choix et le plaisir de pouvoir retrouver mes plaisirs de la table avec de vrais produits francais, merci beaucoup”

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Posted 10 years ago

“Happy with the items and the delivery. Thank you”

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Posted 10 years ago

“Happy with the service thank you”

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Posted 10 years ago

“The carrier failed to deliver the order on the promised day, leaving me worried about perishable items left in a depot over the w/e. But at French Click, it was sorted out swiftly and helpfully with a replacement of the perishable goods, and a choice offered me of carrier to deliver it. The replacement items arrived on time and in perfect condition. There was one item missing from the original parcel, but that too was replaced rapidly. I am very happy with FrenchClick for service and their products, less happy with the particular carrier, with whom I've had problems in the past.”

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Posted 10 years ago

“Great range of products, shipping's a little steep though...”

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Posted 10 years ago

“Good for what one can't get elsewhere, but rather expensive”

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Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews