French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Great to be able to get some of my favourite things not otherwise available in the UK. Well priced too.”

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Posted 2 years ago

“Still awaiting delivery of my order!”

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Posted 2 years ago

“I was not notified that part of my order was missing. I did however get a refund.”

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Posted 2 years ago

“We love French Click - Thank You”

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Posted 2 years ago

“Good value compared to other sources.”

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Posted 2 years ago

“Items arrive on time and very well packaged.”

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Posted 2 years ago

“After returning from stay in Côte d'Azur there were some items we missed that we could not buy in UK. Found these items on French Click and were delighted to receive them. Prompt delivery too.”

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Posted 2 years ago

“Excellent On-line shop providing for all the unique French foodstuffs that can't be bought from UK supermakets. Great for re-living the continental experience.”

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Posted 2 years ago

“I love to order my daughter's favorite Lu Petite Escoliers for her birthday, and they are always available, always delivered when they are supposed to be, always in the best condition and always very reasonably priced. Small orders or large orders, French Click gets it right every time.”

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Posted 2 years ago

“quick carefully packaged delivery on chosen day of favourite French supermarket foods”

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Posted 2 years ago

“I bought 8 puddings but they only had 5 days of life so I had to have 2 puddings a day to use them in time. Apart from that, not bad.”

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Posted 2 years ago

“Very pleased with French click, so happy to find French products !”

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Posted 2 years ago

“Prompt delivery and choice of dates and delivery services to choose from at checkout is excellent”

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Posted 2 years ago

“Very happy with the contents and especially the packing and delivery on time as predicted.”

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Posted 2 years ago

“Love Frenchclick as I can get beloved French products that I can not find anywhere else…..however, feeling a bit let down with product (namely merguez) showing available online but unavailable upon delivery (my last 4 or 5 orders!). Very quick on refund but hardly the point sadly. Other than that excellent service/delivery, well packaged (although could do better with something more easy to dispose of/better for the environment) and customer services. Any chance frenchclick can sell alcohol such as Ricard in the future?”

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Posted 2 years ago

Sorry about this. This item should always be available so not sure what has happened here. We can offer you free delivery on your next order, please email matthew@frenchclick.com and we'll sort it for you. Unfortunately we can't sell alcohol due to legal complications with importing and selling it.

Posted 2 years ago

“first time using, delivery was on time and communication was great throughout”

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Posted 2 years ago

“What a pleasure to find so many of the foods I enjoyed during my 20+ years in France. French Click provides a great service with good shipping times and are quick to reply to questions, I know, I asked one. Quality food, good shipping, great customer service. Says it all.”

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Posted 2 years ago

“Ordering was very easy as was choosing a delivery time. The delivery was on time by a very friendly man. Although the product is little bit more expensive than in France it's cheaper that making a trip to buy, so it's a win-win for me.”

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Posted 2 years ago

“Pleased to find the food I like”

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Posted 2 years ago

“Great service great food and well wrapped.”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews