French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always buy my French coffee from these people. The best coffee in the world at a good price and always delivered within days. Very pleased with FC.”

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Posted 2 years ago

“Excellent quality of product. Saves ferry fare if travelling to France for products not available in Britain”

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Posted 2 years ago

“Delivery was secure well packed and on time. The eggs was amazing love them and love the fact I can buy from France .”

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Posted 2 years ago

“GREAT SERVICE AND SPEEDY DELIVERY”

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Posted 2 years ago

“Been a regular customer for few years now and service is good. If there is a problem it get solve very swiftly. The diversity of products is excellent.”

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Posted 2 years ago

“It is great that we are able to buy French products through you and I have done for many years. The one main thing I have an issue with is the packaging it is not environmentally friendly and does not keep products intact. Often I have yoghurt pots that have leaked I don’t complain as I am pleased to have access to French products whilst living in the UK. There are also products that are missing from the orders which I understand but I am not sure if these are refunded?”

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Posted 2 years ago

Very sorry about this. Usually the packaging should be able to protect the items and we do also use fragile tape. Sometimes the delivery companies can be very rough with the packages which can occasionally cause damage. You should certainly only be charged for what you receive. The final version of your order is always available in the your account section of the website in your order history. If there is any issue with that, please email customerservice@frenchclick.com with your order number as the subject and it'll be sorted.

Posted 2 years ago

“arrived quickly with everything we needed for a visiting French family!”

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Posted 2 years ago

“Tres contente de recevoir des produits venant de mon pays la France.Ca me rappelle quand j etais petite.”

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Posted 2 years ago

“Absolutely spot on, will definitely use again. I missed the taste of proper Orangina with no artificial sweeteners!”

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Posted 2 years ago

“Good French products. My fresh ones were well packed with small refrigerant items. only put 4 stars as they missed one item ordered, although they reimburse me when i raised it.”

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Posted 2 years ago

“Very efficient. If you love Cassegrain petits pois, and we do, this is the place.”

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Posted 2 years ago

“The service is excellent”

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Posted 2 years ago

“Very fast delivery well packed happy with my purchase I will recommend French click .”

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Posted 2 years ago

“Always a pleasure to receive some French goodies - delivered on time and well packaged. Recommend for all French delicacies lovers.”

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Posted 2 years ago

“Nice range of products. Good delivery.”

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Posted 2 years ago

“they have answered my question very fast”

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Posted 2 years ago

“It is great to find somewhere in England that can get wonderful French products, that are difficult to source here, and yet at a very competitive price. Very helpful with a problem with my order (My Fault) and hence great service with a well timed delivery. Thank you and we shall certainly be using you again. K & L”

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Posted 2 years ago

“Excellent as always...not quite as cheap as Leclerc or Casino, but they're here in the UK and stock what we need. So we'll keep on buying from you!”

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Posted 2 years ago

“Great selection of French brands. It's my go to place for my Badoit order.”

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Posted 2 years ago

“Always willing to help very happy with the service”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews