French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website difficult- print too small Packaging awful - little green things go everywhere Delivery efficient”

Helpful Report

Posted 4 years ago

“Problem here was the packaging - 42 (!) separate bottles of Badoit, without the usual 6-pack containers. very difficult to organise and put away, because the box and split open and the bottles were all over the place on my step..... French click are usually great and DPD too, but not this time.... I did ask you about this directly after the order last week, but got no reply..... disappointing.... Jayne Lee Wilson L23 2SY ......please reply!”

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Posted 4 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject. We're checking to see if we could have missed any e-mails from you about this.

Posted 4 years ago

“Great service and choice of products”

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Posted 4 years ago

“Good to have a source for French groceries - especially William Saurin tins. Everything here we used to bring back from shopping trips, including Andouillettes de Troyes. Very reasonable delivery charge. Recommended”

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Posted 4 years ago

“Delivery within time frame and well packaged. Products as described however, disappointed that they mainly had short dates, in particular when ordering more than 1 of same item. Otherwise good service.”

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Posted 4 years ago

“Bravo French Click for delivering quickly my favourite French goodies to Jersey”

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Posted 4 years ago

“Delivery on time, a couple of items were not delivered but they didn't charge me for it so it's fine, however it would be nice to know in advance and be given a chance to choose something else, also it would be nice to be able to add or change the order by a certain date, which I couldn't do, as I would have added things instead of waiting for next order. But the products are well priced, well packaged to avoid breakages and I got what I paid for. I will be ordering again.”

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“All perfect except one of the cheeses that arrived on the day of its expiration.”

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Posted 4 years ago

“The products are great but I was disappointed by the heavy use plastic packaging, including plastic non-dissolvable packing peanuts. I would like to see a shift to recyclable packaging.”

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Posted 4 years ago

“Generally happy with speed of order, but packaging inside box was wet, cheese wrappers sodden and lambs lettuce was wet and inedible and had to be thrown away, even more annoying that there was more than 150 % mark up on original price.”

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Posted 4 years ago

“Have been using French Click for a few years now. So easy to order online and always delivered on time. On the only occassion there was a problem with my product being out of stock they kept me updated regularly.”

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Posted 4 years ago

“Excellent service, arrived in good condition and in good time.”

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Posted 4 years ago

“Everything I ordered arrived on time and was very we packed, so no chance of damage. Very efficient.”

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Posted 4 years ago

“Excellent range of products that are not available elsewhere in UK. Timely delivery and well packaged.”

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Posted 4 years ago

“Superb service and good price, shall be back for more ! Tony Hillier, Weston-super-Mare”

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Posted 4 years ago

“Their range is impressive. Finally got my rillets fix. No complaints at all, would recommend based on my experience”

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Posted 4 years ago

“Very good quality and service”

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Posted 4 years ago

“So delighted to have found you! Thank you for a prompt delivery of a favourite food item in our house!”

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Posted 4 years ago

“French Click provide an excellent service. My only criticism is the use of polystyrene in the packaging. I would prefer something recyclable.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,679 reviews