French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 issues ...the picture of the product on your web site did not reveal that the pepper had a heat(how spicy) index on the bottle label...found that after recieved...the product was ducros poivre noir en boite 100g.....also shipping cost...could not tell how much product could be shipped before shipping cost changed or it was a one cost shipping that shippes regardles of quanity....had to play with order to see if the shipping cost changed....so one bottle vs 10 bottles no change in shipping cost...other than that ...no issues got what i wanted and very pleased...thanks....glad to find ducros pepper that could be shipped to usa...”

Helpful Report

Posted 10 years ago

Hi Thanks for your feedback. We are going to look in to this item to see if we can improve the description of it. Best Regards, Matthew French Click

Posted 10 years ago

“Product picture was the same on the order screen of what I wanted to order. What turned up had been made by a "Nouvelle Formule" which is not as good as the old product. Had I realised this I would not have ordered four bottles. Suppliers are changing the product and sellers are not updating their information.”

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Posted 10 years ago

“Quick and on-date delivery of full order. Spot on.”

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Posted 10 years ago

“Delighted to find a company that can supply my favourite holiday snacks! Really good selection to choose from, order was packaged well and arrived quickly. Would recommend and will certainly be buying from you again.”

Helpful Report

Posted 10 years ago

“The Product Was Amazing! I hadn't had Chipsters since I was a Young Girl. However, I Lost 6 Boxes due to the fact that they were crushed and had burst Open and the Product was Stale and inedible. Having the Product shipped to Me in the United States was Quite Costly and I was Somewhat Unhappy that I lost several boxes but I was Happy with the Product itself. Thank You”

Helpful Report

Posted 10 years ago

“Bought Souchard L'original noir chocolates that the family have not devoured since the 1980's and 1990's during their summer holidays in France. Prompt delivery. The real thing. No complaints”

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Posted 10 years ago

“Hello, Everything was ok ! just the range of delivery between 9:30am to 17:30pm it was a little long ( I had to stay all day at home ) Thank you sincerely”

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Posted 10 years ago

“Overall very happy with the product and delivery time. The only issue was two bags of flour were damaged in transit and had burst in the box.”

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Posted 10 years ago

“Delighted to find this company specialising in items that are hard to find retail in England. The fresh veal chops were disappointingly butchered.There were 4 chops weighing 185g, 160g, 140g and 90g - not really satisfactory for a dinner party! I will shop again.”

Helpful Report

Posted 10 years ago

“The overall service is really good, the product arrived on time and well packed. The price is quite high though which is why I downgraded it a bit.”

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Posted 10 years ago

“Liked the ease of ordering and the speed of delivery - especially the cool bag packaging for fresh products. Most items exceptional. Confit de Canard a bit disappointing”

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Posted 10 years ago

“The speed at which I received my order was very good along with the quality of product which arrived undamaged and in good condition. My only gripe was that no one was in when package arrived and there should have been an option to leave with a neighbour as this would have been far easier than collecting from a post office where you needed to bring in id etc. and are extremely irritating people. Thank you”

Helpful Report

Posted 10 years ago

“Prompt service and product extremely well and safely packed. Really pleased to have been able to buy the product here in the uk. Many thanks”

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Posted 10 years ago

“First time using French Click - quick and easy and items arrived as expected (albeit in a carrier bag!). Would use again.”

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Posted 10 years ago

“I have been looking for ages for the salt product which I bought in France ages ago and loved. I found it straight away on your site and the balsamic dressing is to die for. Thank you.”

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Posted 10 years ago

“Good prompt delivery of requested items. There was excessive packaging including a lot of what appeared to be "wotsits" made of polystyrene.”

Helpful Report

Posted 10 years ago

“This is an interesting business model and I am surprised that it is economical to supply food in this way. The on-line ordering service was 'tres bien', but it would have been good to receive an e-mail as soon as the order had been put together to avoid delay in collection. The main reason I used the service was to get the chicory grains which are very difficult to get here. The Laroux product we got was exactly the same as the product we usually buy when on holiday in France. A real find in the UK. Overall very good and I will certainly be recommending Frenchclicks to friends and I will be using the service again. Thanks very much”

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Posted 10 years ago

“Everything arrived prom”

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Posted 10 years ago

“i am very pleased with your service,but i think there should be more choices and more varied as per visiting your many markets in local Frances with varied international foods and drinks from nearby countries Italian/North Africa/Israel/Spain ect Thank You”

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Posted 10 years ago

“The white asparagus we bought were not the freshest but at least happy to get some”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews