French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good, except tracking. Parcel force emailed to give me the correct delivery day - two days after it had been delivered!!”

Helpful Report

Posted 9 years ago

“The ease of ordering, the range of products and the efficiency of collection at Herne Hill met our needs and we shall be using this service again.”

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Posted 9 years ago

“Very good source of authentic French food items - Amora mayo, Bonduelle salads, fresh escarole lettuce. A little bit expensive but ok.”

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Posted 9 years ago

“Although the postage was very high, but the way I could choose the delivery date and time slot was impressive and it worked!”

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Posted 9 years ago

“Excellent range and nicely priced. Saturday morning delivery for which I paid extra didn't materialise, sadly.”

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Posted 9 years ago

“The product was delivered when you said it would be and you remembered to let me know that I had ordered more than you had in stock.”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“The produkts were delivered Quickly and forret.”

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Posted 9 years ago

“Good service, delivery on time. But one of the products i ordered was wrong (i got a mustard instead of a mayonnaise....)”

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Posted 9 years ago

“Goods delivered promptly and within an agreed window. One of the four containers was unsealed, but that seemed to be due to the pressure difference (an edge of the greasepaper seal had lifted under the lid)”

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Posted 9 years ago

“Whilst very happy with all the products I received, I was disappointed with the non recyclable packaging and the amount of it. I hope that you will start using more eco-friendly material in the very near future, like 100% biodegradable polystyrene chips and 100% biodegradable bubble wrap.”

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Posted 9 years ago

“I was happy to find a product no longer available in the shops, but found the postage very high, I've never had to pay VAT on delivery charges before!”

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Posted 9 years ago

“Just came back from Europe and had got a taste for the Haribo orangina sour fruit gums. Sadly not available in UK in mainstream stores. Was pleased that I found an outlet to buy so went a bit mad and bought ten packs!! Will be going abroad again at Christmas so will stock up then, but in meantime glad to have found this website selling French stuff for British customers! Prompt delivery, and good service. Will certainly use again thank you!”

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Posted 9 years ago

“Good”

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Posted 9 years ago

“I was a little put out at the price of delivery, but apart from that the service was good and I did not have to wait long for items to arrive.”

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Posted 9 years ago

“French click has a good choice of products available if somewhat expensive. However a nice treat, a nice present. It arrived on day as stated. Packaging good except for holes in bags of 2 products letting freshness out.”

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Posted 10 years ago

“I use this company to purchase one of my favourite foods from France, the fabulous Andouillettes. the famous tripe sausage with a very distinct smell. The goods arrived on time and in good condition, yes it is a bit expensive buying from this company, but if you love French food its the only way to get your hands on it, unless you venture across the channel yourself.”

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Posted 10 years ago

“The products arrived exactly when they said they would in perfect condition and I can't ask for much more than that”

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Posted 10 years ago

“Product arrived exactly on promised time and was still nicely frozen. Delicious foie gras. Not sure about the pricing, since it's rather confusing. Sold as "500 to 700 gm" at price of £29.75 with subtitle £4.25 per 100gm. It says the size of each 'lobe' can be anything between 500/700 but you will be charged on actual weight. My maths says that £4.25 per 100gm would be 700 gm for £29.75. Both my lobes were well under 700. One 500+ and the other just over 600 yet I was charged the full £29.75 X 2 plus delivery. Er..... some mistake, surely?”

Helpful Report

Posted 10 years ago

Hi Thanks for your feedback. This item is charged by weight and you should be charged for the correct weight when the order is shipped out. We will double check what was put through on your order and correct it if necessary. Kind Regards, Matthew French Click

Posted 10 years ago

“Smooth ordering and delivery. Item well packaged.”

Helpful Report

Posted 10 years ago

French Click is rated 4.6 based on 10,400 reviews