French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,832 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,832 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on the day i chose. Well packed with an iced wrap for fresh food. Updated about when it will arrive. Super happy”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're thrilled to hear your delivery was on time, well packed with an iced wrap, and that you’re super happy. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Cheese was good. But the delivery was very poor. I paid extra for a specific half day. The tracking wasn’t working and it arrived hours late. I complained to the delivery driver and he said, “it isn’t my problem, if you don’t like it, call the head-office” and walked off. Will not use French Click again if they use this delivery agent.”

Helpful Report

Posted 8 months ago

We’re really sorry to hear about the late delivery and the unacceptable behaviour from the driver. This isn’t the experience we want for you. We do also offer delivery via DPD and Parcelforce with whom you may have a better local driver! Warm regards, Team French Click

Posted 8 months ago

“Just what I wanted del8vered on time”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're thrilled to hear your delivery was on time and just what you wanted. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“I have used these guys before - great range and quality products (and if you like proper Orangina without the nasty sugar ban nonsesne this is the place to get it!) We had an issue with DPD where they damaged our package - one email to French Click and it was all sorted with a new parcel sent out with no fuss and no quibble - Thanks Benedicte!”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We’re thrilled to hear you’re happy with our products and that we could sort out the damaged delivery quickly. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 8 months ago

“Really helpful and arrived early. Thank you”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're glad to hear it was helpful and arrived early. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“My order arrived on time and in good condition. Before ordering I was concerned about having fresh cheese delivered but then I was pleased to see the cheese was fresh, well packaged and with good "use by" date. Definitely I'll be ordering again.”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're thrilled to hear your order arrived on time, the cheese was fresh and well packaged with a good use-by date. We'll be here for your next order. Warm regards, Team French Click

Posted 8 months ago

“Excellent qualty and delivered when it was meant to be”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're thrilled to hear the quality was excellent and it arrived on time. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Lovely product, delivered on time and packaged to ensure no damage.”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're delighted to hear the product arrived on time and was well packaged to prevent damage. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Speedy service, excellent packaging, items as described.”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're glad you found the service speedy, packaging excellent, and the items as described. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Order arrived on the day and timeslot picked but one of the items ordered was swapped with another product without warning me ahead.”

Helpful Report

Posted 8 months ago

We're really sorry to hear that one item was swapped with another. That isn’t the experience we want for you. Please accept our apologies. We will investigate this with the picking and customer service team to make sure you're informed before it's shipped in future. Thank you for bringing this to our attention. Kind regards, Team French Click

Posted 8 months ago

“well , i v received the wrong items, triyng to call , spend over 15 min waiting with no response, tries both number nothing . the brand ordered is more expansive than the one sent , a bit cheeky , no explaination or information prior dispatch. If i knew this , i would have cancelled .”

Helpful Report

Posted 8 months ago

We’re really sorry you received the wrong items and couldn’t reach us. This isn’t the experience we want for you. We're going to update this item later today with the correct details. Please email sales@frenchclick.com with your order number and photos of what you received so we can investigate and arrange a replacement or refund as quickly as possible. Warm regards, Team French Click

Posted 8 months ago

“Prompt delivery and sensibly priced products.”

Helpful Report

Posted 8 months ago

Thank you for your fantastic review! We're glad you appreciated the prompt delivery and sensibly priced products. If you need anything else, we're here to help. Kind regards, Team French Click

Posted 8 months ago

“Raclette cheese, excellent product, swift delivery, kept cool in the packaging. Very happy with the service and the product.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review! We're glad you enjoyed the raclette cheese, swift delivery, and that it arrived well chilled. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Great service. From easy ordering to receiving my order. Items were very well packaged and arrived really quickly. Thank you”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review! We're glad you enjoyed easy ordering, quick delivery, and well-packaged items. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Quick delivery and easy/straightforward ordering but poor packaging with damaged items. Shame. Good customer service when contacted by email. No answer by phone.”

Helpful Report

Posted 8 months ago

We’re really sorry to hear about the damaged items due to packaging. It’s great that the delivery was quick and the ordering easy, and we want to make this right. The phone is very busy this time of year but we're doing our best to answer all calls. Please send photos to sales@frenchclick.com so we can investigate the packaging if you haven't done already. Warm regards, Team French Click

Posted 8 months ago

“Fantastic range of products. For an expat, it is like shopping at home! Great service as well 5 stars”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the wide range and that the service was great. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“I was very pleased to find a site that can supply some of my favourite items that I’ve previously purchased in France. Delivery was speedy and the items arrived in perfect condition , chilled as necessary.”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review! We're delighted you found your favourite French items and that delivery was speedy and the items arrived in perfect condition, chilled as necessary. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“so great to be able to get my favourite French food in London. quick delivery and always within the time frame, thank you!”

Helpful Report

Posted 8 months ago

Thank you so much for your fantastic review! We're delighted you enjoy your favourite French foods in London and that delivery was quick and on time. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 8 months ago

“Paid extra to have it delivered by a certain date so a family member could put it in their suitcase to take to Canada as a present. Showed up 5 days late after they had already left.”

Helpful Report

Posted 9 months ago

We’re really sorry your delivery didn’t arrive on time and could not be a present for your family member. This isn’t the experience we want for you. This has happened because you're in Northern Ireland and due to an error, you were offered a shipping option for mainland GB. We have now updated your account so this won't happen again in future. Warm regards, Team French Click

Posted 9 months ago

“Lovely to receive some beautiful foods that are unavailable in our dreary supermarkets .”

Helpful Report

Posted 9 months ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the beautiful foods and that they’re a pleasant alternative to what you find in supermarkets. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 9 months ago

French Click is rated 4.6 based on 10,832 reviews