French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived promptly. Nice French soap!”

Helpful Report

Posted 5 years ago

“Well packaged, cold goods. Will use again. Just a shame that parcelforce delivery system was so poor. (The driver didn’t have enough driving hours to get to me despite being given a time and waiting in) Nearly had a consignment of wasted goods as they did not factor in that order was perishable.”

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Posted 5 years ago

“Love the idea, the products and the service but really wish that the packaging was recyclable.”

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Posted 5 years ago

“Delivery on time. Contents look good, have not opened to taste as they are gifts.”

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Posted 5 years ago

“I had an issue with delivery so had to contact French Click who told me that the delivery company would advise me of an hour time slot for delivery. I did wonder if this would happen. I was concerned because the weather was very hot so timeous delivery of cheese was vital. Needless to say I did not get notification of an hour delivery slot, in fact the delivery never happened. It did arrive the next day but what a waste of a day. If delivery had gone as planned I would have given 5*.”

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Posted 5 years ago

“Amazing variety of items on offer. Very fast delivery and not expensive. Just one of my packets of savoury biscuits failed to arrive,”

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Posted 5 years ago

“Customer service with Damien Pichon gave excellent service when there was a problem with delivery.”

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Posted 5 years ago

“Goods ordered arrived safely, securely and promptly.”

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Posted 5 years ago

“Great service and arrived on time and I good condition. Fresh product kept in cooling bag. The items are a little pricy hence the rate of 4. Pleased overall.”

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Posted 5 years ago

“Great site, lovely to recreate holiday feeling. Have ordered twice, no problems. I wonder if the packaging used, hundreds of small green plastic bubbles, is recyclable ? I keep looking to see if the Langues de Chat are coming back into stock ?”

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Posted 6 years ago

“Quick, fresh and easy.”

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Posted 6 years ago

“Very good range of products and prompt delivery.”

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Posted 6 years ago

“A good choice of groceries and toiletries, and fairly easy website. I would have appreciated a bit more communication - it took 9 days from order to delivery, and one item was not available - notified on the doorstep.”

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Posted 6 years ago

“I bought Amara Mayonnaise de Dijon from French Click. Great product, efficient service that arrived on time. Only slight issue is the high postage charge, but this is comparable to other online retailers. Overall very good.”

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Posted 6 years ago

“The items I ordered arrived just when I was told they would and were well wrapped and in good condition. The cheeses were delicious and I will be ordering again.”

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Posted 6 years ago

“Superb butter!”

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Posted 6 years ago

“Great company there courier system DPD any Royal Mail or a lot to be desired DPD delivered three bottles of lemonade out of 10 ordered and I was told the replacements would be made and sent by Royal mail only to find this morning when Royal mail delivered they said seven The postman mentioned that the box was damaged this was noted on the delivery note upon opening the box see the damage as pictures again we had three bottles damaged I think that French click should check their Delivery agents”

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Posted 6 years ago

“Lovely goods you cant get anywhere else. Great delivery. Reasonable dates on fresh food. I worry about the amount of plastic packaging which works well but has to go to landfill.”

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Posted 6 years ago

“The toothpaste I usually obtain from friends on visits to France was available although not the full range and I was delighted. Delivery was on time and was fairly quick”

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Posted 6 years ago

“Very helpful staff and good products, however, a bit overpriced. Not sure about ordering in the summer as my last order arrived barely cold with all the food packaging very soggy and collapsing. Planning to order once or twice a year when I am really craving French products...”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,397 reviews