French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,295 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and arrived on time and I good condition. Fresh product kept in cooling bag. The items are a little pricy hence the rate of 4. Pleased overall.”

Helpful Report

Posted 5 years ago

“Great site, lovely to recreate holiday feeling. Have ordered twice, no problems. I wonder if the packaging used, hundreds of small green plastic bubbles, is recyclable ? I keep looking to see if the Langues de Chat are coming back into stock ?”

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Posted 5 years ago

“Quick, fresh and easy.”

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Posted 5 years ago

“Very good range of products and prompt delivery.”

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Posted 5 years ago

“A good choice of groceries and toiletries, and fairly easy website. I would have appreciated a bit more communication - it took 9 days from order to delivery, and one item was not available - notified on the doorstep.”

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Posted 5 years ago

“I bought Amara Mayonnaise de Dijon from French Click. Great product, efficient service that arrived on time. Only slight issue is the high postage charge, but this is comparable to other online retailers. Overall very good.”

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Posted 5 years ago

“The items I ordered arrived just when I was told they would and were well wrapped and in good condition. The cheeses were delicious and I will be ordering again.”

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Posted 5 years ago

“Superb butter!”

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Posted 5 years ago

“Great company there courier system DPD any Royal Mail or a lot to be desired DPD delivered three bottles of lemonade out of 10 ordered and I was told the replacements would be made and sent by Royal mail only to find this morning when Royal mail delivered they said seven The postman mentioned that the box was damaged this was noted on the delivery note upon opening the box see the damage as pictures again we had three bottles damaged I think that French click should check their Delivery agents”

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Posted 5 years ago

“Lovely goods you cant get anywhere else. Great delivery. Reasonable dates on fresh food. I worry about the amount of plastic packaging which works well but has to go to landfill.”

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Posted 5 years ago

“The toothpaste I usually obtain from friends on visits to France was available although not the full range and I was delighted. Delivery was on time and was fairly quick”

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Posted 5 years ago

“Very helpful staff and good products, however, a bit overpriced. Not sure about ordering in the summer as my last order arrived barely cold with all the food packaging very soggy and collapsing. Planning to order once or twice a year when I am really craving French products...”

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Posted 5 years ago

“Most of order complete thank you”

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Posted 5 years ago

“I love the product and although it did arrive safely it could have been better wrapped. One bash of the box and a bottle could have broken.”

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Posted 5 years ago

“happy with service and goods the bottle water top were a bit push in but all still in one piece , thank you glad I can get the goods”

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Posted 5 years ago

“Great products and service. Just disappointed by the non-compostable packaging. Any chance of changing the polystyrene to corn packaging?”

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Posted 5 years ago

“Good quality food.drinks were perfect. Very happy and would recommend even though prices are high, which I guess is to be expected.”

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Posted 5 years ago

“excellent products - but PLEASE use recyclable packaging rather than a huge amount of polystyrene chips!!”

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Posted 5 years ago

“Delighted with all my goods but the order arrived 2 days late so the chilled items (cheese and gésiers) arrived in very soggy packaging.”

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Posted 5 years ago

“Wonderful range of products. Just wish I lived nearer for fresh produce too. North east of Scotland prevents that! Customer service is excellent. Have just placed second order.”

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Posted 5 years ago

French Click is rated 4.7 based on 10,295 reviews