French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredible selection of products for the homesick wife!! Wish shipping to the US was cheaper”

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Posted 5 years ago

“First time I've used this company and they came up trumps. Product was priced competitively and delivered quickly.”

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Posted 5 years ago

“Good food, but for some products it is a bit overpriced especially if you know how much they are sold in France.”

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Posted 5 years ago

“Received my order but had to wait 3 more hours for it to arrive even if I had chosen 9 to 12.30pm slot...guess because of Xmas, order did arrive but after 3.30pm...”

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Posted 5 years ago

“Our order arrived quickly and all the ordered yummy stuff was inside. Lovely! As some of the products were perishable, ice packs were included, and they were still cold when the box was delivered. Well done! I deduct one star for the fact that the box arrived on the actual sell-by date of 4 of the 5 tubs of rillettes that we had ordered. We ate one straight away and put the other tubs in the freezer, but is it at all possible not to sail so close to the wind next time?”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Arrived in Cambridgeshire very well packaged. All biscuits intact.”

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Posted 5 years ago

“This is the first time I use the services of French Click company and let me say that I am entirely satisfied. I received exactly what I had ordered, very well packaged. I am sure I will have some more orders.”

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Posted 5 years ago

“great products prompt delivery in a well packaged chilled box. date on one item could have been better it was to be used day of delivery but we had it for tea so all good would have been 5 stars otherwise”

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Posted 5 years ago

“Very pleased to have found frenchclick...I like the Chateldon water! Prompt delivery and although didn't receive the baguettes (they come from France!), this was deducted and I was advised could leave note requesting change of delivery to match baguette availability...something the French make so much better!”

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Posted 5 years ago

“Delivery on time and products fresh and lovely. Too bad I wasn't advised prior to the delivery that one item was not in stock / I only realised once I unpacked everything.”

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Posted 5 years ago

“I like that they offer a big variety of French products, that I don’t get to buy in England, but some items weren’t in stock on the day of my delivery so I was a bit disappointed about that. In general, I will place an order with Frenchclick again”

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Posted 5 years ago

“Fast delivery n can’t fault the service”

French Click 4 star review on 9th November 2019

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Posted 5 years ago

“Please inform customers about the opening hours of the warehouse in case the collection option is selected during the payment process. This way the customer will be able to know if he can collect his order or not. Thanks, Eugenio”

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Posted 5 years ago

“Ordered 2 weeks before wanting the order delivered and although it arrived on the day I requested I had to email to check that the delivery was being made as I received no notification that the order had been sent out. In addition I was a little disappointed that one of the cheeses (President Brie) only had 8 days left until its sell by date, this cheese type can have a much longer lead time. The cheeses I ordered were for a gift hamper but the short date means it will not be able to be given.”

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Posted 5 years ago

“Very nice to be able to get these products in the UK”

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Posted 5 years ago

“They are a good source of French food products not available in the UK.”

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Posted 5 years ago

“Très bien..!!”

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Posted 5 years ago

“Very efficient organisation. Good choice of French food. Excellent packing I place regular orders of my favourite groceries”

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Posted 5 years ago

“The actual products were fine, but I was annoyed that I paid £4 delivery and took the day off work for the person to not even turn up and to instead drop it at a local post office which I then still couldn’t collect because I didn’t have the card to say it was my parcel. Was disappointing especially when you’ve taken the day off work.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,397 reviews