French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, everything as promised (origin, size, price, ordering, delivery) though still to cook”

Helpful Report

Posted 3 years ago

“The site was easy to navigate, the parcel arrived on time. One item was out of date, and the tin of sirop was badly dented and leaking - both of these issues were dealt with to my satisfaction.”

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Posted 3 years ago

“It was all very good apart from being charged for items not sent but a refund was issued immediately after I contacted the company”

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Posted 3 years ago

“Would like to be informed when items are out of stock before my order is dispatched”

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Posted 3 years ago

“One of the packaged products expires in December 2021 so not long to use it, otherwise I would have given 5 stars”

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Posted 3 years ago

“All good. Arrived promply and intact. My only negative was the large amount of packaging used. I may be wrong but it doesn't seem to be recyclable.”

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Posted 3 years ago

“Very good range and easy delivery, just a bit pricey”

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Posted 3 years ago

“Great product - quick delivery”

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Posted 3 years ago

“Nice products. Well sealed. A bit expensive as I used to buy the pates in France.”

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Posted 3 years ago

“The package arrived in a reasonable time bearing in mind the distance travelled. The product was good and reasonably priced. Just one observation, the product was in quite a large cardboard box filled with polystyrene chips which seemed over the top and a bit troublesome to sort out without bits going everywhere. Not sure it's a very green solution to protecting items? But thank you for taking care.”

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Posted 3 years ago

“Handy always available supply of favourite foods”

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Posted 3 years ago

“Delivery within time frame and well packaged. Products as described however, disappointed that they mainly had short dates, in particular when ordering more than 1 of same item. Otherwise good service.”

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Posted 3 years ago

“Delivery on time, a couple of items were not delivered but they didn't charge me for it so it's fine, however it would be nice to know in advance and be given a chance to choose something else, also it would be nice to be able to add or change the order by a certain date, which I couldn't do, as I would have added things instead of waiting for next order. But the products are well priced, well packaged to avoid breakages and I got what I paid for. I will be ordering again.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“All perfect except one of the cheeses that arrived on the day of its expiration.”

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Posted 3 years ago

“Generally happy with speed of order, but packaging inside box was wet, cheese wrappers sodden and lambs lettuce was wet and inedible and had to be thrown away, even more annoying that there was more than 150 % mark up on original price.”

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Posted 3 years ago

“Everything I ordered arrived on time and was very we packed, so no chance of damage. Very efficient.”

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Posted 3 years ago

“French Click provide an excellent service. My only criticism is the use of polystyrene in the packaging. I would prefer something recyclable.”

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Posted 3 years ago

“Toujours un plaisir de pouvoir se faire livrer ces produits introuvable au royaume uni! Ma seule remarque concerne les emballages carton qui souffrent du conditionnement et arrivent complètement détrempés… quelque chose à améliorer ? Cordialement”

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Posted 3 years ago

“Great quality product, prompt delivery. I would be keen to see more enhanced ingredients list detailed on each product for people with allergies.”

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Posted 3 years ago

We do have some information on the website for items. Due to the ever changing ingredients on some products, you'll still need to check the product for it's ingredients and any allergens in case the formulation has been changed.

Posted 3 years ago

French Click is rated 4.7 based on 10,292 reviews