French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food very well packed, and they have some things one cannot find elsewhere in the UK but the prices are high, especially postage.”

Helpful Report

Posted 4 years ago

“Took quite a while between order and delivery (though suspect this is the result of Covid travel restrictions than poor service). The box was filled to the brim with foam packing peanuts which cannot be recycled - despite that most of what I bought was dented - though given it was mostly store cupboard items, it’s not such a problem. It would be nice for the packing materials to be more sustainable.”

Helpful Report

Posted 4 years ago

“The goods I received were very good quality, and very well wrapped. However It would have been helpful to have got an itemised bill with the price of all goods purchased clearly marked and a totalled bill, not just a few ticks next to items. Maybe you could look in to the system the major supper markets use and adopt it.That will give the customers a better idea of the cost.”

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Posted 4 years ago

“We were delighted to discover a company that could source French mayonnaise. Besides mayo, there was a wealth of other tempting goodies to choose from. In a year when our travel has been restricted, I was pleased to purchase some of French staples.”

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Posted 4 years ago

“Arrived as stated and was packed well.”

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Posted 4 years ago

“I like my purchases a lot, but not sure if the packaging is recyclable?”

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Posted 4 years ago

“The products were fantastic and customer service from Frenchclick brilliant. No faults to raise. The products have kept us smiling for weeks. We however experienced a rather unususal delivery method from Royal Mail, the postman just dropped the parcel over the gate and ran off, luckily nothing broken. I'm assuming it was because he was 4 hours late!! I think we will pick a different delivery company option next time :-D”

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Posted 4 years ago

“So happy to have found that website. Being French I sometimes miss French food while living in the UK. Downside: I also know the prices of the products in France and the prices on the website are fairly more expensive”

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Posted 4 years ago

“I think the service was good. I would order again from French Click. If I had to point out one thing is the fact that one item was changed in my order without me knowing, so I was surprised when I saw the item. If it was out of stock, I would have liked to know beforehand to have the chance to chose something else, or get refunded for the item. Otherwise, I enjoy the service provided.”

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Posted 4 years ago

“I was thrilled to find some of my favourite French products available in the UK and with free delivery in London! They have a really good choice of products across all the usual 'supermarket' aisles and I particularly love the feature where you can suggest a product [I haven't done this yet, but the list is long!] My only criticism was that there were a couple of items unavailable in my order - one was substituted and the other was not delivered. I wasn't informed of this and would like to have had better communication so that I was aware of the order status - and could have accepted or rejected the substitution.”

Helpful Report

Posted 4 years ago

“Good range of products in an easy to use website - able to top up on those French favourites we were not able to buy in France due to travel restrictions! Perhaps a little expensive, and very slow delivery, but all items arrived when stated and were very well packaged. I would use again.”

Helpful Report

Posted 4 years ago

“It was great to be able to stock up on goods we were not able to get from our usual trip to France. We will certainly order again.”

Helpful Report

Posted 4 years ago

“All as expected. Fresh products well cool-packed. I would have welcomed an explanation why delay between date of order and delivery (e.g. some products have to be imported to fulfil the order)”

Helpful Report

Posted 4 years ago

“Good product range but some items can be a bit pricey.”

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Posted 4 years ago

“Excellent product range Packing is slightly inconvenient with lots of polystyrene fills Delivery slots aren't always close to purchase date and I had to wait for 2 weeks for my order but at least it arrived with notices from the logistics company”

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Posted 4 years ago

“Package arrived on time, well packed and with ice packs where chilled stuff ordered. There was a discrepancy between what had been ordered and paid for and what had been sent but this was soon resolved by helpful staff and money refunded with no hassle. 1 comment I would make is that I would like to be able to place an order and be offered an earlier delivery date than 2 weeks away.”

Helpful Report

Posted 4 years ago

“The parcel was delivered on time and the fresh products were still cool. All the tins were in good condition and I will certainly order from them again. Outside London takes at least 2 weeks for delivery, which I mut remember in future.”

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Posted 4 years ago

“Happy with the service, the error that happened with the delivery was soon sorted out. Shall use his company again.”

Helpful Report

Posted 4 years ago

“Not budget prices but a very reliable way to obtain an excellent range of quality products often difficult to source in the UK, with first class service.”

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Posted 4 years ago

“Everything i ordered arrived and the food was excellent. Would buy again but the delivery time lets it down somewhat. On time but a few weeks delivery”

Helpful Report

Posted 4 years ago

French Click is rated 4.7 based on 10,292 reviews