French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,922 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering is easy online and receive items quickly-shame I don't qualify for free delivery”

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Posted 12 years ago

“Products were delivered on time :) My only recommendation would be to get the products such as steak, ham in conse”

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Posted 12 years ago

“All fine but those polystyrene balls in the box are dreadful. Impossible to unpack without the lot going all over the floor.......Ugh!”

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Posted 12 years ago

“Expensive but nice to have easy access to french 'standards'. Excellent service”

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Posted 12 years ago

“The delivery was about an hour late and it would have been nice to be informed (text alert or phone call?)”

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Posted 12 years ago

“Finally found caffeine free coke which is excellent! Great range of products and delivery was fast. I would have liked notification of dispatch as the”

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Posted 12 years ago

“A relief to find everyday french products and our favourite foods”

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Posted 12 years ago

“Got”

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Posted 12 years ago

“The products were exactly what I wanted. However, three small, robust metal containers came in a box about 14 inches square, entirely filled with expanded polystyrene balls. These are not recyclable at all and were, in my view, entirely unnecessary. The contents could easily have come in a large envelope or small box with a litttle bit of bubble wrap. I do not like buying from companies who do not take recycling and the environment seriously.”

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Posted 12 years ago

Hi Thanks for your feedback and comments. It does seem the packaging on your order was bit overkill given the contents. We do try hard to make sure orders arrive in one piece. We will look in to different ways of packaging this type of order to see if we can do it with less packaging and improve our environmental footprint for the future. The flopak green loose fill is recyclable if your local authority will take it. Full information about it can be found here: http://www.fpintl.co.uk/en/products/loosefill/flopak-green-loosefill_40.html Thanks Matthew French Click

Posted 12 years ago

“Super, smashing great”

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Posted 12 years ago

“Really good choice, simple website, good deliveries options. My only criticism would be that the sell-by dates for products such as yogurts and pre-packed sale stuff (macédoine, etc) should give more time to consume these products, taking into account the few days it takes to deliver + the fact that they can be found with longer sell-by dates in French supermarkets. Also, I did have one smashed yogurt this time round (better than last time when it was four...) so maybe the packing could do with some re-thinking.”

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Posted 12 years ago

“Efficient service, though the time between order and delivery was 7 days, not the 3-5 days promised.”

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Posted 12 years ago

“Delivered on Time I do not recall that the fact that the full order was not available, was communicated to me. However, amount (for items not delivered) was refunded even before delivery, via paypal.”

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Posted 12 years ago

“Would be very good but for 1 jar of jam, where we fortunately noticed the vacuum seal indicator on the lid was in the up position, and further inspection showed mould on the inside. However, this was probably the fault of the manufacturer.”

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Posted 12 years ago

“first time I've ordered food through the post and was very pleased with the outcome - I could choose my delivery day to suit me and products arrived chilled and as expected ....will use French click again”

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Posted 12 years ago

“I mainly buy the Salty butter from Click French, both my Husband and myself absolutely love the stuff,It's rich,creamy salty and spreads easily, we use it in cooking and on bread,crackers ect. We have bought other things from them,Rillette,Jam and home baking Croissants,which have all been excellent, I find the delivery a bit steep, so tend to order all I need in one go to justify the expense,the orders arrive well packed with little freezer pockets to keep the produce lovely and fresh.”

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Posted 12 years ago

“The customer support and the tracking system are very good. Fast shipping andgood product quality.”

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Posted 12 years ago

“good products, but price is to high”

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Posted 12 years ago

“Parcel arrived well protected and in good shape. Food of expected quality. The delivery was, however, NOT the date that I chose when checking out my order. (The parcel arrived on the Monday after the Friday I had selected for delivery.)”

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Posted 12 years ago

“My wife loves white asparagus, which is difficult to find in the UK, so fortunately, it is stocked by this supplier. The cost was a bit high but not unacceptably so, but a lower delivery charge would be helpful. The thinner stalks were delicious but thicker ones were woody, except for the tips.”

Helpful Report

Posted 12 years ago

French Click is rated 4.6 based on 10,922 reviews