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French Click Reviews

4.7 Rating 9,798 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,798 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“I ordered Vichy water, but wasn't told at the time that I could only order a certain amount. The delivery time was very long, and then it wasn't delivered by Parcelforce on time. When it did arrive, the box looked as if it had been opened and resealed. Inside, the packages of water had all been split. Not a great experience overall.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“My first order was OK. But now the site won't let me order what I want. No-one is answering the phone.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“A wide range of goods are available, which is good, and I would certainly buy more, however despite placing an order at the beginning of August, I still have not received the goods, and it is almost September. I have asked when I will receive the goods, but have been told there is no definite date as it depends on delivery in my area. Despite having been charged and I have paid for these items, this is not good enough.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Long time for delivery. Change to order based on unavailable item, which was not advised in advance. Website not adequate. Can’t order more than 1 of any item.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“My order hasn't even arrived yet so wouldn't rate the delivery times.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The products were excellent, but very slow delivery - over three weeks - and then two out of ten items short-shipped.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Products look great but after several weeks my order has still not arrived and there have been no more updates”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered mini sausages as seen on your website but have been sent packs of the long ones instead which I will have to cut up. I will put up with it but I am disappointed”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“A great service but shameful absolutely un-recyclable packaging, an enormous amount of waste, plastic, foam beans...There are alternatives to this and I wouldn't mind paying a tiny bit more for this company to make this world a better place. I will not use this service again only for this.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“One of my items didn't arrive, I didn't receive any email to be told about it; the booking of the delivery wasn't a great process.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good range, but still waiting for delivery 17 days later due to stock issues.”
Helpful Report
Posted 3 years ago
Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“Ive not yet received my order.has been put back to a unknown date.ordered 3 weeks ago”
Helpful Report
Posted 3 years ago
Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“I was looking forward to some of my favorite items, I bought whilst living in France, I sent an email this morning. It was a small order, but there were 4 items missing. 1 item I had not ordered and sadly 1 of the cheeses I wanted, was not available. The other was not even on the list. I initially paid £32.20 by card. I did not receive a receipt showing this.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”
Helpful Report
Posted 3 years ago
Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.
Posted 3 years ago
Anonymous
Verified Buyer
“The order was missing one important and expected item. Attempts to repeatedly contact the two listed telephone numbers went unanswered. Perhaps Customer Services would be decent enough to contact the phone number listed under "My Primary Shipping Address" for Order Number SO-287419 of 18/5/2020 delivered 30/05/2020 to rectify the situation.. It is now June 9. Despite a response asking me to contact Customer Services on June 4 saying "there would be a response in 24 hours" - result NOTHING!”
Helpful Report
Posted 3 years ago
Hi Sorry about this the phones are very busy at the moment, better to e-mail customer service@frenchclick.com with your order number as the subject. We'll get back to you in 24 hours. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“Je n’ai reçu que la moitié de ma commande. Déçue.”
Helpful Report
Posted 3 years ago
Hi Sorry to hear that, we have had more stock problems on some items due to very high levels of demand. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“It's all very well staggering the processing of orders in order to deal with demand. But when an item is accepted in the order but then not available when that order is processed two weeks later, the customer should be asked if they still wish to go ahead - the first I heard about it was when I opened the package!”
Helpful Report
Posted 3 years ago
Hi Sorry for this missing item, we do have more stock problems than usual and they are only discovered when we are packing the order out to ship, which will be the day before the delivery. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“j'avais commandé des produits disponibles en ligne - lorsque j'ai reçu ma commande certains produits manquaient et je n'ai pas été prévenue -”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“bonjour, cest la premiere fois que j'utilise Frenchclick.uk, je suis decu de ne pas avoir recu lensemble de ma commande, je peux comprend vue de la situation actuelle. Cependant, recevoir la moitie de ma commande congele, en sachant que certain produit ne sont pas faire pour cela. Peu etre que je recommanderais , mais en tout cas je le recommanderais pas a mon entourage.”
Helpful Report
Posted 3 years ago
Hi Very sorry about this, it was due to a loading error. The fridge was set on frozen instead of chilled by mistake. Please contact customerservice@frenchclick.com with a list of damaged items and we'll replace or refund for you. Thanks Matt French Click
Posted 3 years ago
Anonymous
Verified Buyer
“My order was short and I did not receive a refund”
Helpful Report
Posted 3 years ago
Hi Sorry about this, I can see one item has been removed from the final total. If other things were missing, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund for you. Thanks Matt French Click
Posted 3 years ago
French Click is rated 4.7 based on 9,798 reviews
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