French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,400 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Certaines dates de peremption un peu trop courtes mais livreur sympa et à l'heure!”

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Posted 9 years ago

“I was really pleased with the products I had ordered & will use the service again I am sure.”

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Posted 9 years ago

“Delivery on time and good product. Just wish there wasn't a minimum £10 spend.”

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Posted 9 years ago

“Excellent product . The downside was the delivery charge which applies outside London.”

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Posted 9 years ago

“Very satisfied. Web site easy to use and products arrived safely. Would have given 5 stars if a time slot had been availabe rather than having to stay in all day.”

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Posted 9 years ago

“Hi. I received the items ordered from FrenchClick UK and shipping was extremely fast-that was pleasant. Packaging was very good from the outside, except that both bags of cakes were somewhat crushed in between all the white foamy stuff. I give a four-star rating for that reason alone. Otherwise cakes taste fresh-I didn't open all of them yet. I didn't try the jam/marmalade yet. Will probably do business with them again as I like the "Madeleines au beurre" Bonne Maman. Thank you.”

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Posted 9 years ago

“Very pleased with the overall device and products quality. Is great to be able to order the FR delicatesse at your door step. Would be great if delivery was cheaper or they offer more bundle deals and/or certainly offer discounts/coupons in next orders for first time customers to incentive further purchase. Overall very happy anyway.”

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Posted 9 years ago

“Excellent service, quick and courteous. Sadly the packing meant the toasts had gone all soggy (being packed in with ice packs) and the butter had a really short date. I did bring these to the attention of French Click and got an apology but no compensation.”

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Posted 9 years ago

“Products were delivered on the specified day and to location agreed. Fab service.”

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Posted 9 years ago

“Delighted to have found a supplier of my French foods. Just what I expected. Weather and misunderstanding slowed delivery. No one's fault. Will certainly use again. Thanks”

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Posted 9 years ago

“A joy to find our favourite French groceries available for UK delivery at a reasonable price. A good range of products available, both fresh and store cupboard at reasonable prices. The ordering process is straightforward and delivery was exactly as arranged. Many thanks and we'll be shopping again.”

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Posted 9 years ago

“Excellent produce easy to order prompt delivery very satisfied”

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Posted 9 years ago

“Food items delivered and although I had a problem, this was resolved quickly and satisfactory.”

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Posted 9 years ago

“very prompt delivery and good communications....”

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Posted 9 years ago

“We ordered the Benedicta <<mayonnaise citron>>. We ordered three jars. This household can't live without it so we order it when we can find it. They arrived without complications and we will enjoy. Shipping....hmmm. and this is not Frenchclick's problem but a less expensive way to ship is needed. The shipping cost more than the three jars. Probably will try find another source. They do have an amazing array of offerings and perhaps the sting of shipping would have been far less had we ordered more items.”

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Posted 9 years ago

“The box was so tightly-packed with foam peanuts that one bag had burst open. Otherwise excellent.”

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Posted 9 years ago

“Pros: Quality products and good prices! Cons: Delivery is a quite expensive if you're in a hurry, and still quite pricey if you're not. However, delivery on the day did happen perfectly so no complaints in that respect.”

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Posted 9 years ago

“Goods delivered as promised,on time and well packed.”

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Posted 9 years ago

“bon service, livreur sympathique et très aimable le seul petit bémol est le prix assez élevé !”

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Posted 9 years ago

“Everything arrived on time...very plewased with the service and the goods”

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Posted 9 years ago

French Click is rated 4.6 based on 10,400 reviews