French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,295 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were delivered on the specified day and to location agreed. Fab service.”

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Posted 9 years ago

“Delighted to have found a supplier of my French foods. Just what I expected. Weather and misunderstanding slowed delivery. No one's fault. Will certainly use again. Thanks”

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Posted 9 years ago

“A joy to find our favourite French groceries available for UK delivery at a reasonable price. A good range of products available, both fresh and store cupboard at reasonable prices. The ordering process is straightforward and delivery was exactly as arranged. Many thanks and we'll be shopping again.”

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Posted 9 years ago

“Excellent produce easy to order prompt delivery very satisfied”

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Posted 9 years ago

“Food items delivered and although I had a problem, this was resolved quickly and satisfactory.”

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Posted 9 years ago

“very prompt delivery and good communications....”

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Posted 9 years ago

“We ordered the Benedicta <<mayonnaise citron>>. We ordered three jars. This household can't live without it so we order it when we can find it. They arrived without complications and we will enjoy. Shipping....hmmm. and this is not Frenchclick's problem but a less expensive way to ship is needed. The shipping cost more than the three jars. Probably will try find another source. They do have an amazing array of offerings and perhaps the sting of shipping would have been far less had we ordered more items.”

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Posted 9 years ago

“The box was so tightly-packed with foam peanuts that one bag had burst open. Otherwise excellent.”

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Posted 9 years ago

“Pros: Quality products and good prices! Cons: Delivery is a quite expensive if you're in a hurry, and still quite pricey if you're not. However, delivery on the day did happen perfectly so no complaints in that respect.”

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Posted 9 years ago

“Goods delivered as promised,on time and well packed.”

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Posted 9 years ago

“bon service, livreur sympathique et très aimable le seul petit bémol est le prix assez élevé !”

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Posted 9 years ago

“Everything arrived on time...very plewased with the service and the goods”

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Posted 9 years ago

“The raclette is excellent and very good value. However I was disappointed with the fondue. It just tasted ok not great. You should offer to your customers a choice of mixed grated cheeses for fondue as this tastes much better than the block”

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Posted 9 years ago

“Staff were very helpful and polite and saw to my order when I arrived.”

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Posted 9 years ago

“The reason I did not give it 5 star is only because they did not let me know that my order was ready for pick up. It use to be. Otherwise good product and very good costumer services received when collecting my order. Will definitely recommend it.”

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Posted 9 years ago

“Easy site to navigate. quick delivery of exactly what I wanted. Just what I expect :-)”

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Posted 9 years ago

“Interesting site for hard to obtain French goodies,especially at Christmas.I have also had fresh fish and thought the customer service very good when I had acall asking if I,d like to change my delivery date to another as the fish would be fresher then,good attention to detail.Free postage if you spend over a certain amount would be nice?!”

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Posted 9 years ago

“Very good range of product and very nice customer service when you call them, the only minus is the delivery, I'd like to have my product 1 to 2 days after I ordered but they need 3 days minimum. Maybe because they need to order the food in france and do not have stock, otherwise excellent highly recommend to use it.”

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Posted 9 years ago

“good quality and good posting method!”

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Posted 9 years ago

“Overall I was happy with my purchase but had to bin the loaf of bread as it arrived a day before it was due to expire.”

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Posted 9 years ago

French Click is rated 4.7 based on 10,295 reviews