Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,436 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,436 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They know what and which questions to ask.”

Helpful Report

Posted 9 months ago

Hi Carlos, thank you for leaving us a review. It's great to hear that our experts could help you with your booking. Have a great day

Posted 9 months ago

“First time user. Swift and easy to use, no problems with the booking.”

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Posted 9 months ago

Thank you for taking the time to leave us a review, Andy! We are so glad to hear that you had a great experience booking with us. Have a great day!

Posted 9 months ago

“They don’t mess around they get the job done”

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Posted 9 months ago

Thanks for reviewing us! Fantastic to hear that we're providing a service that works. Our experts are on hand for booking support 7 days a week, so don't hesitate to get in touch with us if you have any future booking queries. Have a great day

Posted 9 months ago

“Excellent service I found it very simple to book a ferry, the team were very professional and helpful”

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Posted 9 months ago

Thank you for your review! It's great to hear that our team could support you with your ferry booking. If you have any future queries please don't hesitate to get in touch with us. Have a great day

Posted 9 months ago

“Everything went smoothly. The staff was very supportive.”

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Posted 9 months ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 9 months ago

“elég dinamikus volt a foglalás”

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Posted 9 months ago

Köszönjük a visszajelzést

Posted 9 months ago

“Serviciile sunt de buna calitate,se oferă indrumare si asistenta, orice problema este rezolvata cu promptitudine si profesionalism, iar timpii de reactie a echipei fata de clienti este optim. Recomand!”

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Posted 9 months ago

“First time user and they have helped me out massively with bookings and paperwork Really friendly and approachable Can't recommend enough”

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Posted 9 months ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking & customs process as straightforward as possible

Posted 9 months ago

“Absolutely fantastic I had to ring Freighlink before I booked it online just had to ask the question got all the answers so it was effortless”

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Posted 9 months ago

Hi Joseph, thank you for your review! We are thrilled to hear that you had a smooth experience booking with us. Our experts are on hand to provide industry-leading support 7 days a week. Have a great evening!

Posted 9 months ago

“AMAZING! SO HELPFUL AND KIND. Our campervan unfortunately broke down just outside Hook of Holland and was not drivable/ would not have been able to be fixed in Rotterdam easily due to the breakdown happening late Saturday afternoon. Stenaline helpfully suggested we could book the van as freight and still potentially make our overnight crossing if we used this agency to help with the post-Brexit paperwork. The website was so easy to use (at the side of the road) but the most amazing thing was the help given by phone and behind the scenes by Patrick. He was so helpful, kind and helped ensure we made the evening crossing by sorting out things at significant pace. We had no idea this was even possible but when we got to the ferry it all worked like clockwork and we sailed on the same crossing as planned with Lola the Van safely stowed! The next morning we were able to contact recovery UK side and got home safe and sound with our van not much later than we would have without the breakdown. We can’t thank you enough for the incredible support given and Patrick is our hero! Do let us know if you ever want a testimony for your website as we are now v big fans. Thank you.”

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Posted 9 months ago

Hi Louisa, thank you for taking the time to leave us such a fantastic review. It's brilliant to hear that the team at Stena recommended us to you and that you had a straightforward experience booking with us - it was our pleasure to help! Our team are on hand to help 7 days a week, so if you ever need future support with your bookings simply give us a call! We will pass your wonderful review on to Patrick and the team! Have a great day.

Posted 9 months ago

“O echipă extraordinară, oameni dedicați.de mare ajutor, recomand cu multa căldură. Adevărați profesioniști!!!!”

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Posted 9 months ago

Mulţumesc mult!

Posted 9 months ago

“All good!The request was not resolved, I contacted the shipping company! They resolved it flexibly in 10 minutes!”

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Posted 9 months ago

Thank you for your review. We are pleased to hear that you are happy with your booking! Our customer service team are available to support you 7 days a week

Posted 9 months ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 9 months ago

“Quick replies to questions. Excellent!”

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Posted 10 months ago

Hi Steve, thank you for leaving us a review. It's great to hear that our experts could answer your questions. Have a great day

Posted 10 months ago

“I spoke with Milan who was incredibly helpful and took the time to explain everything I needed to know and answer every question I had.”

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Posted 10 months ago

Thank you for taking the time to leave us a review, Peter! We are so glad to hear that you had a great experience booking with us and that Milan could help with your queries. Have a great day!

Posted 10 months ago

“Excellent service”

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Posted 10 months ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 10 months ago

“good and fast communication with the customer service center. Quick and accurate answers to all questions”

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Posted 10 months ago

Thank you for leaving us a review, Georgi! It's great to hear that you had a good experience with us. Our experts are always here to help

Posted 10 months ago

“Easy way to book for all of our commercial vans. Extremely helpful team and full of advice with regards customs paperwork etc.”

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Posted 10 months ago

Thank you for leaving us a review, Craig. It's great to hear that you had a positive experience with us! Our experts are always on hand to help

Posted 10 months ago

“It was all very confusing and I was given different information regarding what paperwork was required by different people. Freightlink have always been excellent so I was disappointed this time.”

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Posted 10 months ago

Sorry to hear you were not happy with the advice you received when creating your GMR. If you would like to discuss the problems you encountered, please contact us.

Posted 10 months ago

“Perfect!!!!!”

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Posted 10 months ago

Thank you so much for your 5 star rating for Freightlink, János! We really appreciate your positive feedback and are so glad that you had a perfect experience with us.

Posted 10 months ago

Freightlink is rated 4.8 based on 2,436 reviews