Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,424 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,424 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prompt service”

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Posted 1 month ago

Hello and thank you for your review- we're pleased to hear that your experience with Freightlink was positive and that our team was helpful!

Posted 1 month ago

“it was actually really poor service”

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Posted 1 month ago

Dear Susan, thank you for your feedback. We understand that the original booking was not confirmed due to the lack of availability on the ferry. Unfortunately space availability is handled by the operator and we are not informed of this until we request the booking. Our team contacted you in order to talk about other possible options, however none of them seemed compatible with your needs at that moment.

Posted 1 month ago

“Anna was absolutely brilliant and very helpful Thank you Anna KR Sean”

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Posted 1 month ago

Hi Sean, thank you so much for a lovely review- we're pleased to hear that our team member made your booking easy! We'll make sure to pass on the message. All the best!

Posted 1 month ago

“I find the site quite difficult to navigate and finding the desired customs solution wasn’t easy”

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Posted 1 month ago

Dear Sean, thank you so much for taking the time to share your feedback on Freightlink! If you ever find yourself in need of assistance or have any questions, please don't hesitate to reach out to us. Our friendly customer support team is always here to help.

Posted 1 month ago

“The staff is helpful and fair price.”

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Posted 1 month ago

Hello and thank you for your review! We're pleased to hear that your experience with Freightlink was a positive one, and we're looking forward to working with you in the future.

Posted 1 month ago

“People are very helpful The policy you don’t accept payment over the phone is stupid. Some company cards are not Authorized to Work online payments.”

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Posted 2 months ago

Hi Mark, thank you for your review. We're glad to hear our team were helpful when placing your booking. Credit/debit cards cannot be used to pay over the phone for customer security and fraud prevention reasons. In these instances we ask our clients to pay via Freightlink Pay link or on our website.

Posted 2 months ago

“You guys were great. It was the first time I've had to deal with all this. You made it so easy. Thank you.”

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Posted 2 months ago

Hi David, Thank you so much for your review- we're pleased to hear that your experience with us was positive, and that we were able to made your booking process as smooth as possible! We're looking forward to working with you in the future.

Posted 2 months ago

“All was good with the booking”

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Posted 2 months ago

Dear Ingo, Thank you so much for the 5-star rating for Freightlink- we're pleased to hear that your booking experience was positive!

Posted 2 months ago

“I was luck this evening to call freightlink and Denisa Ifteme answered my call. She was excellent, listen to my problem and worked through all points from my booking through to my export documents and completing the port base form manually because the automated email didn't populate a form to complete from UK to Holland but the reverse Holland to Harwick. I was frustrated at the first contact with Denisa Ifteme as the team needed to board and thing were looking not good.... she was patient, calm and had the knowledge to help me resolve the issue....please give a voucher to say thanks..well done x”

Helpful Report

Posted 2 months ago

Thank you for leaving a 5-star review- we're really pleased to hear that our team member was able to help with the issue you have had and leave such a positive impression! We will make sure to pass the message on to the relevant team right away. All the best!

Posted 2 months ago

“top service”

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Posted 2 months ago

Thank you for leaving a 5-star rating for Freightlink- we're pleased to hear that you had a positive experience with us, and we're looking forward to working with you in the future!

Posted 2 months ago

“When requesting the price I clearly stated the number of drivers and had received an offer of £380. After a week time I was charged another £105 because of the additional driver surcharge. From the beginning of the request I had informed the number of the drivers so why after a week you charged me another money? It sounds as a fraud so I am going to dispute it through my bank. Absolutely shocking. I taught to be a regular customer for this company as I am doing this route once per week but unfortunately I will have to search more trustworthy company.”

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Posted 2 months ago

We are very sorry to hear about the issues during your booking with us. Your Personal Account Manager is currently looking into the matter as a priority and will be in touch with you shortly.

Posted 2 months ago

“Really helpful and pleasant team”

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Posted 2 months ago

Hi Amanda, thank you so much for your review- we are pleased to hear that our team was able to help out with your queries, and we're looking forward to working with you again in the future!

Posted 2 months ago

“Buna ziua! A fost totul okey!”

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Posted 2 months ago

Bună ziua și vă mulțumim pentru recenzia dumneavoastră. Ne bucurăm să aflăm că experiența dvs. cu Freightlink a fost pozitivă și așteptăm cu nerăbdare să lucrăm cu dvs. în viitor!

Posted 2 months ago

“Very simple one point of contact and with the benefit of their partner to do the customs.”

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Posted 2 months ago

Thank you so much for your review- we're pleased to hear that your experience with Freightlink was a positive one, and we're looking forward to working with you in the future!

Posted 2 months ago

“Greate and helpfull customer service.”

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Posted 2 months ago

Hi Grzegorz! Thank you so much for your positive review- we are pleased to hear that our team of experts was able to help with your enquiries, and looking forward to work with you in the future. All the best!

Posted 2 months ago

“I just wanted to say a big thank you to the booking team. Our client decided to change our dates of attendance after I had booked the ferries. They were very helpful and moved the bookings for us. Much appreciated :)”

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Posted 2 months ago

Thank you for your great review. We are pleased to hear that our team of experts were able to help you, and will make sure to pass on your message :) All the best!

Posted 2 months ago

“Everything was great”

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Posted 2 months ago

Thank you for your review! We're glad to hear that your experience with us was positive. All the best!

Posted 2 months ago

“Very pleasant experience, helpful staff in a very delicate and time critical situation. Very impressed. Thanks for the help guys.”

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Posted 2 months ago

Thank you for taking the time to leave us a review! At Freightlink, we work hard to provide an industry-leading service - so it's fantastic to hear that you have had a positive experience with us. Our experts are always on hand to help. Have a great day!

Posted 2 months ago

“Very nice , quick action.”

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Posted 2 months ago

Thank you for leaving us a review! It's great to hear that you have had a good experience with us

Posted 2 months ago

“All was good but I did ask for a return on 22nd from Santander to Rosslare and got no confirmation on that. I might want to get back earlier anyway depending of how I get on. Could be looking at 18th But will contact you when Jen I am clear. Hi hanks Ronnie”

Helpful Report

Posted 2 months ago

Hi Ronnie, thank you for your feedback. One of our experts has now been in touch to discuss your booking. Our team will be on hand to support you when you choose a return sailing that works for you. If you have any further questions in the meantime, please don’t hesitate to get in touch with our customer service team. Have a great day

Posted 2 months ago

Freightlink is rated 4.8 based on 2,424 reviews