Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,047 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer services excellent again. Katie Barlow really helpful after I had issues with outbound journey, then helped out again when I needed to change return trip. Thanks Katie”

Helpful Report

Posted 1 month ago

Hi Geoff, thank you so much for your feedback! We'll make sure to pass it onto Katie asap.

Posted 1 month ago

“Made a booking, driver turned up and the booking was not made. Had to reimburse customer for late goods and lost a drivers wage for the day. Got another booking for the following day but at an inconvenience to us as we have to now go Lymington route as no available space available on Portsmouth route, which will add more driving hours for my driver. Get a phone call to answer my complaint and the booking still wasn't correct. Total lack of understanding of what work has to be done in transport because they can't book correctly, a simple sorry is not good enough.”

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Posted 1 month ago

Hi, Please accept our sincere apologies for the inconvenience you experienced. One of our team members has reached out to you directly to find a resolution.

Posted 1 month ago

“Viskas buvo sklandžiai.”

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Posted 1 month ago

Hello there, thank you for your feedback!

Posted 1 month ago

“Really helpful team, we did have issues with cancelled ferries but they jumped on the issue and got our travel plans sorted”

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Posted 1 month ago

Hello there, thank you so much for your review. We're thrilled to hear that our team helped sort the issue quickly!

Posted 1 month ago

“Greta was most helpful today confirming our 2 sailings in April Portsmouth to Jersey and subsequent return. Thanks also for sending copies of our shipping declaration which I have lost/mislaid. Excellent help and service, thank you Greta.”

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Posted 1 month ago

Hi John, thank you for your feedback! We're thrilled to hear that Greta has provided you with such excellet service, and we'll be sure to pass on your thanks to her right away.

Posted 1 month ago

“2 different booking requests were mixed up. This is a compleate no go for hazardous freight requests! Request is not read properly, this results in wrong bookings. Diffferent staff members take care of one request, which results in loss of information and understanding of a special request (dangerous goods).”

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Posted 1 month ago

We sincerely apologize for this error. Your Account Manager will be in touch shortly to discuss this further and provide a resolution.

Posted 1 month ago

“Professionale e gentili !”

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Posted 1 month ago

Grazie mille per il feedback!

Posted 1 month ago

“I am very pleased with the platform, how easy and simple it is. I also want to express my huge thanks to Yaroslav Ivanov, who was right by my side throughout the entire ordering process and explained everything thoroughly and calmly!”

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Posted 1 month ago

Hi Veselin, thank you so much for the feedback! We’re glad to hear you found the platform easy to navigate, and we'll make sure to pass on your thanks to Yanislav.

Posted 1 month ago

“top de chez top”

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Posted 1 month ago

“- Each enquiry is handled by several staff members, so that in the case of special enquiries, specific details must be explained to each individual staff member over and over again - very unsufficient! - Not every staff member is specialised in requirements for dangerous goods (which is ok), but these special requests are often not forwarded to the appropriate specialists among your processors, even though this has been requested several times. - Standardised responses instead of individual replies to specific enquiries suggest a lack of professional competence”

Helpful Report

Posted 1 month ago

Hello there, thank you for your feedback! Because our team operates on shifts to provide continuous coverage, multiple staff members may handle an enquiry. For complex processes, our staff is required to consult with a Team Leader or Manager to ensure accuracy. All DGNs are forwarded to our operators, as they hold the final decision-making authority. We act as the bridge to relay this information back to you. We are committed to reducing standardized replies in favor of more personalized, professional support. Thank you for helping us improve.

Posted 1 month ago

“Ich habe meine Buchung am PC vorgenommen kann sie aber in der App nicht finden wird das nicht synchronisiert.”

Helpful Report

Posted 1 month ago

Hallo, danke fürs Kontaktieren! Wir haben das System überprüft und es sieht so aus, als ob diese Reservierung als Gastbuchung gemacht wurde, sodass sie nicht mit deinem angemeldeten App-Profil synchronisiert wurde.

Posted 1 month ago

“Always a pleasure to deal with if we have any issues, which is very rare.”

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Posted 1 month ago

Hi Dave, thank you so much for your review!

Posted 1 month ago

“Great, it's very easy to work with you.”

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Posted 1 month ago

Hi Miroslav, thank you so much for your positive feedback!

Posted 1 month ago

“We had a problem this morning which stopped our driver from sailing to the IoW with fuel tanks which were urgently required for a high priority job and I called Freightlink Customer Service for assistance - I was put through to Gosia who went above & beyond to ensure we could sail! Thanks again Gosia, you helped us at a very critical time and made it possible!”

Helpful Report

Posted 1 month ago

Hi there! Thank you so much for the fantastic feedback. We’re thrilled to hear that Gosia was able to step in and get your driver moving for such a high-priority job. We’ll be sure to pass your thanks along to her.

Posted 1 month ago

“Amazing asour first trip to Northan Irland with work and transporting good over andback the process was made so simple with the team at Freightlink in perticuler the acount mangaer Joseph Horan and his team we are back for Balmoral show in May and we will be taking out 2 vans out for that thanks again”

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Posted 1 month ago

Thank you so much for the fantastic review! We are thrilled to hear that your trip was a success and that the team could make the logistics so seamless for you.

Posted 1 month ago

“Can't fault these guys at all, who ever I spoke to, were friendly, and proffesional. They helped me sort a job that was really causing me a headache. I opted for the managed service had to pay a little extra but it was well worth it. First class team at Freightlink.”

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Posted 1 month ago

Thank you so much for the kind words! We’re thrilled to hear that the managed service took the pressure off and made life easier for you. We’ll be sure to pass your praise along to the whole team.

Posted 1 month ago

“Thank you for the good conversation and the perfect service! We‘ve found a quick Solution! Markus Eley”

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Posted 1 month ago

Hello Markus, thank you so much for your review. We're glad to hear our team was quick to find a solution!

Posted 1 month ago

“Jest okej zadowolony”

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Posted 1 month ago

Dziękujemy za wystawienie opinii!

Posted 1 month ago

“Excellent, we felt look after at all times.”

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Posted 1 month ago

Hi Chris, thank you so much for your review!

Posted 1 month ago

“Good job good peopel easy for work!!”

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Posted 1 month ago

Hi Svetoslav, thank you so much for your review!

Posted 1 month ago

Freightlink is rated 4.8 based on 3,047 reviews