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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mr Alan Morrison
Verified Buyer
“Flowers were delivered on time and were of good quality. I expected to get more flowers for the price paid.”
Helpful Report
Posted 4 years ago
Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase please also accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Joanna Gee
Verified Buyer
“The flowers I had ordered I missed Mother’s Day completely . I emailed twice and then I managed to get through after the second email told me they were on there way just delayed . After a week after the order was out in I rang and Russel saved the day . He was extremely polite and apologetic and sorted it out to go the very next slot . They came and I was actually very surprised that they were thin on the ground they needed some follage to pump it up and considering my 84 year old mother was waiting and I have never had a company ever fail to deliver when I put an order in . However , This marvellous gentleman saved your neck as otherwise I would give you 1 star as if they DONT turn up because some one Cancelled my order by mistake then you can’t really say much other than they would not be worth it . But as I said it’s most probably a completely one off so thanks to Russel , I actually felt so much better as I was so upset as I never have missed flowers tomy mum since I was able to buy them myself . That is 72 years . But they were beautiful Carnations and my mum loved them and the butterflies (purple ). But the chocolates are too rich for some elderly better to have mixed milk chocs . Or a mini dairy milk box which all older mums seem to know and love even if for the nostalgia. Russel you were the opitamy of a first class sales person to deal with my problem . You solved things with humility and speed which ended with a lovely result . Thankyou .”
Helpful Report
Posted 4 years ago
Dear Joanna, Please accept our sincere thanks for posting a review following your recent purchase. Please also accept our apologies for the disappointment caused. We are pleased to hear you were happy with our service. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr James Simpson
Verified Buyer
“Delivery was a day late.”
Helpful Report
Posted 4 years ago
Dear James, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Ruth Devenish
Verified Buyer
“I was deeply upset when the flowers I ordered for Mother's Day was not fulfilled. However after sending an email I was contacted the next day and the person who phoned me was very apologetic and asked how I would like to proceed. My mum received my intended order by the Wednesday to which she is delighted. Hopefully this wouldn't happen again.”
Helpful Report
Posted 4 years ago
Dear Ruth, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Nino Brazzo
Verified Buyer
“Easy online process. Flowers were as depicted on website,recipients were really pleased. Not to enamoured by the add on prices for cards etc.”
Helpful Report
Posted 4 years ago
Dear Nino, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Elizabeth Cass
Verified Buyer
“Flowers were good but they were delivered 2 days late.”
Helpful Report
Posted 4 years ago
Dear Elizabeth, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Alison Young
Verified Buyer
“I was very disappointed that my mother's flowers did not arrive on Sat 13th March as ordered. As a result she did not receive a gift from me on mothers's day. The flowers did arrive on the 15th March - a day late. I was more disappointed that no one then replied to the message I sent on your "contact us" page asking what had happened. I know things are difficult this year, but I would have appreciated someone letting me know the order was delayed so at least I could have warned my mother her gift was on its way.”
Helpful Report
Posted 4 years ago
Dear Alison, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised one of our team members replied on Monday 15th March at 10.41am to your email As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Natalie Halliwell Fer
Verified Buyer
“I was a little disappointed with how the flowers were packaged (just shoved in a box? No plant food or anything). The card was all bent and creased too. The positives - they came on time and have grown nicely”
Helpful Report
Posted 4 years ago
Dear Natalie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Joy Nelder
Verified Buyer
“Flowers by post are usually very good. However on this occasion their delivery let them down. I paid for courier delivery on Saturday 13th March. The flowers were not delivered until Sunday 14th. This meant that the home my mother is in were unable to put them in her room in time for our 'Zoom' call and she wasnt able to say they'd arrived. The order form clearly states 13th so unsure if the problem lies with Flowers by post or DPD. Have never had this before and flowers consistently good.”
Helpful Report
Posted 4 years ago
Dear Joy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the delayed delivery. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs J Bewick
Verified Buyer
“Up to now I have always been happy with the service. Unfortunately due to Royal Mail not being able to deliver the next day despite first class mail., the flowers were in dire need of water and looking quite unwelcoming. I will think twice before using again.😟”
Helpful Report
Posted 4 years ago
Dear Mrs Bewick, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our Letterbox range flowers come top and tail , once watered and when they start drinking, they start to open up. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr John Griffiths
Verified Buyer
“I bought flowers from you. You sent some flowers. Well done. Getting review emails for every run of the mill purchase is tiresome.”
Helpful Report
Posted 4 years ago
Dear John, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Kevin Breathwick
Verified Buyer
“It’s the first time I’ve been a little disappointed with your flowers. Two of the flower heads were broken off the stem and another was a little squashed. I realise this may have occurred in transit and the remaining flowers are perfect. However it does mean that roughly 17% of the flowers couldn’t be used”
Helpful Report
Posted 4 years ago
Dear Kevin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the broken heads of your floral order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Kind Regards Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jacqueline Kerr
Verified Buyer
“Was a bit disappointed because I thought the blooms would be as the picture, but they were smaller and in sprays rather than large single blooms, but this was probably because I did not realise they would be sprays.”
Helpful Report
Posted 4 years ago
Dear Jacqueline, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised we offer single bloom flowers as well. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Lisa Lloyd
Verified Buyer
“I ordered flowers ( a pot with a small rose tree ) and it was delivered. Unfortunately it was in a sad state when it arrived. My sister tried to revive the plant. To no avail. I emailed Flowers by post ‘ and they offered to send out a new one or refund. Happy with customer service support.”
Helpful Report
Posted 4 years ago
Dear Lisa, Please accept our sincere thanks for posting a review following your recent purchase. Please also accept our apologies for the condition of the plant pot. We hope the replacement one will bring joy to the recipient. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Andrea Holder
Verified Buyer
“Disappointed that the flowers delivered to my mum for her birthday were not up to the normal high standard of flowers by post - gypsophilia had to be thrown away as well past its best and freesias a little battered - a plus point was the flowers were delivered on the requested date. Will think twice before ordering flowers for 15th Feb again, as think standards slip due to pressure of Valentine’s Day”
Helpful Report
Posted 4 years ago
Dear Andrea, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr George Rhodes
Verified Buyer
“Ordered two bunches of freesias to arrive on Tuesday 16th Feb. Only 1 bunch arrived. Emailed to enquire where the second bunch was and got no reply. The 2nd bunch arrived on Wednesday 17th Feb. The flowers were really lovely.”
Helpful Report
Posted 4 years ago
Dear George, Please accept our sincere thanks for posting a review following your recent purchase. Please be advised one of the deliveries was sent by Royal Mail, our website states please allow three working days. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Richard Seaman
Verified Buyer
“Ordering was simple and the Carnations arrived on time. Just disappointed that three stems were broken and overall quite expensive for what was delivered”
Helpful Report
Posted 4 years ago
Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the broken stems. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Cecilia Eldridge
Verified Buyer
“Ordered two bouquets one was perfect the other didn't flowers food sachet and 4 buds were broken on the stems.”
Helpful Report
Posted 4 years ago
Dear Cecilia, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Joan Lee
Verified Buyer
“Delivery arrangements went very well but there did not seem to be many flowers for the money”
Helpful Report
Posted 4 years ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Our letter box flowers come in bud, after being trimmed and put in water they start to open up. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Sandra Roberts
Verified Buyer
“Recipient said flowers smelt lovely but disappointed did not come on day of birthday, delivered next day”
Helpful Report
Posted 4 years ago
Dear Sandra, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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