Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,037 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

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4.7

Based on 14,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Flowers by Post UK Limited 5 star review on 8th June 2025

507

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my vase that I paid for”

Helpful Report

Posted 3 months ago

Dear Daniel, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the missing vase off your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 3 months ago

“flowers delivered without message, small discount offered on future order does not compensate for disappointment.”

Helpful Report

Posted 4 months ago

Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the missing card and message on your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 4 months ago

“Very disappointed with a bunch of carnations bought for my mum's 91st birthday. They arrived wilted and two buds fallen off in the box. Expensive for what they were too.”

Helpful Report

Posted 4 months ago

Dear Zelena, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 4 months ago

“They looked nothing like the picture not colour ful very bland disappointed as my friends husband had just passed away”

Helpful Report

Posted 4 months ago

Dear Hazel, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 4 months ago

“Received by post flowers not up to what was on the website also no candle received find this very poor service”

Helpful Report

Posted 5 months ago

Dear Andy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 5 months ago

“Flowers were delivered a day late, so missed the birthday, inspite of being ordered one week ahead of time. Very disappointing. Flowers looked a bit tired when they were eventually delivered, having been in transit too long, but did revive fairly well. I realise this may have been a carrier problem rather than the fault of Flowers by Post ... in which case they should consider finding a more reliable way of delivery. Sadly I won't be using them again.”

Helpful Report

Posted 6 months ago

Dear Marion, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 6 months ago

“The flowers we ordered were to celebrate my sister's 80th Birthday... This is the photo she sent me of the flowers she received.... as you'll see, not quite as impressive as the Bouquet chosen from your catalogue. Not only is the bouquet sent considerably smaller, but the foliage sent as part of it is totally different from the foliage shown. This was an essential part of the arrangement chosen, and I am truly embarassed by the quality of the bouquet sent”

Helpful Report

Posted 6 months ago

Dear Ian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 6 months ago

“Ordered 20 blooms, looked like only 15 , looked poor”

Helpful Report

Posted 7 months ago

Dear Jessica, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 6 months ago

“We visited our son and daughter in law yesterday and we were disappointed with the bouquet that you sent. It was quite small and not at all like the picture in your website. We were not thanked for the additional gift of the scented rose in a crystal box and we couldn’t see it anywhere either, which leads me to believe that it was not received. We are not impressed and would not use you again.”

Helpful Report

Posted 8 months ago

Dear Paul, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 8 months ago

“I purchased some flowers for a friend’s 50th birthday. When they arrived they looked nothing like the picture on the website and were totally underwhelming and embarrassing to have sent as a gift…see photos attached. When I contacted them they simply said all flowers are delivered in bud. It does not state this when you purchase them. (It is mentioned in the small print elsewhere on the website however, which I did not see at the time.) Very disappointed, in future I will use a florist that delivers flowers that actually look like the ones they advertise.”

Helpful Report

Posted 11 months ago

Dear Gill, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 11 months ago

“The flower arrived two days after the expected date which was extremely disappointing. I have been told that they were in good condition but, as I do not have a photograph of them, I cannot be sure.”

Helpful Report

Posted 11 months ago

Dear Susan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com

Posted 11 months ago

“I'm sorry to communicate my disappointment in that the birthday flowers I ordered for a pacific date didn't arrive until three days after.”

Helpful Report

Posted 1 year ago

Dear Chris, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Unfortunately, the arrival deadline was missed despite me paying extra to ensure a prompt delivery. Furthermore, the bouquet delivered was uninspiring and in no way matched the photograph on the website. I'm afraid I can recommend this service and will not be using it again”

Helpful Report

Posted 1 year ago

Dear Alan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Look little like the picture on the website. A number of the large flowers were already drooping when received. Your website 12 plus blooms Received 8 or 9 blooms Some drooping”

Helpful Report

Posted 1 year ago

Dear Brian, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“I was not very happy when you telephoned on Monday 18/12 to inform me that you had no containers for the arrangement that I had ordered on 23/11 and due to be delivered on 20/12. The reason I order these arrangements for this person is because she is 92 and cannot cope with getting a vase fill it with water and arrange the flowers. I have since been told they are not like she normally receives although pretty, This is not the usual service I am normally used to . and arrange the flowers.”

Helpful Report

Posted 1 year ago

Dear Janet, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“I ordered 18 x Rainbow carnations, as I have in the past but we received 18 x Red carnations by mistake, despite the label on the box showing 18 x Rainbow carnations and not overly impressed with the reason, new staff in the warehouse and the further discount on my next order.”

Helpful Report

Posted 1 year ago

Dear David, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Delivery date missed.”

Helpful Report

Posted 1 year ago

Dear Sharon, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order arriving a day late. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Previously had very good service from Flowers by Post but this time very disappointing as ordered for my sister-in-laws birthday and delivery was 3 days late.”

Helpful Report

Posted 1 year ago

Dear Evelyn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Some of the flowers only lasted two days, they had to be thrown away. I have not had this problem in the past.”

Helpful Report

Posted 1 year ago

Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Flowers were nice, but to few given how much they cost.”

Helpful Report

Posted 1 year ago

Dear Sue, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. All our flowers come in bud, once the stems are trimmed and placed into water, they start to drink up and open up. We like our flowers to have longer vase life. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

Flowers by Post UK Limited is rated 4.7 based on 14,037 reviews