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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Mr Anthony Oldham
Verified Buyer
“Nice colours but some of the heads of the carnations were broken off, also the pinks had only short stems, more gypsophia than flowers I shall definitely think twice before ordering from you again.”
Helpful Report
Posted 4 years ago
Dear Anthony, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Andrew Lievesley
Verified Buyer
“Very few flowers for a lot of money”
Helpful Report
Posted 4 years ago
Dear Andrew, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Sue Lyons
Verified Buyer
“The stems are too weak for the heads, fortunately I was doing an oasis arrangement so didn't need too many long stems - not your usual standard but arrived on time.”
Helpful Report
Posted 4 years ago
Dear Sue, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Richard Sale
Verified Buyer
“The flowers were very nice, though a little damaged - 4 blooms having broken in transit. The chocolates, brought as a birthday treat, were very disappointing - 3 chocolates!!”
Helpful Report
Posted 4 years ago
Dear Richard, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Linda O
Verified Buyer
“very pleased with flowers but delivered on a different day than booked.”
Helpful Report
Posted 4 years ago
Dear Linda, Please accept our sincere thanks for posting a review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Anthony Pearce
Verified Buyer
“the flowers I ordered were due to be delivered on our 63rd wedding anniversary, we were dissapointed when they didn't arrive. They did turn up the next day and they are a nice display.”
Helpful Report
Posted 4 years ago
Dear Anthony, Please accept our sincere thanks for posting a review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Christine Curtis
Verified Buyer
“Unfortunately for the second time things were not as efficient as I have become used to over the several years I have used your service, as part of the order was missing. However the speedy follow up and customer service was very good . I can only assume the difficult time we live in have something to do with this. I shall certainly recommend and keep using Flowers By Post.”
Helpful Report
Posted 4 years ago
Dear Christine, Please accept our sincere thanks for posting a review following your recent purchase. The lead up to Christmas is an exceptional busy time of year and unfortunately a simple human packing error was made. The missing item has been sent but please do accept our apologies. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Felicity Lennox
Verified Buyer
“Supposed to be delivered on the 18th but haven’t heard that they have arrived. Hope they’re still in good condition as the recipient won’t tell me !!!”
Helpful Report
Posted 4 years ago
Dear Felicity, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr & Mrs Gill And Ron Baker
Verified Buyer
“The flowers we received where of a good quality. We also sent some and both recipients where delighted.”
Helpful Report
Posted 4 years ago
Dear Mr & Mrs Baker, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Deidre Bolton
Verified Buyer
“Would love to post a review, but as these were a gift for a friend, and I've not heard if they've even arrived, I feel I cannot give a rating, but I'm sure they're fine.”
Helpful Report
Posted 4 years ago
Dear Deidre, Please accept our sincere thanks for posting such a positive review following your recent purchase. Royal Mail are taking up to 3 working days to deliver first class post due to the current situation regarding Covid-19. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Gillian Rees
Verified Buyer
“the checkout process totally frustrating”
Helpful Report
Posted 4 years ago
Dear Gillian, Please accept our sincere thanks for posting a review following your recent purchase and we are sorry to hear the checkout process was frustrating. If you wish to place an order in future please call us on 0800 735 1065 and we will be more than happy to place the order for you over the phone. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Jennifer Wootton
Verified Buyer
“Can't comment, would like to have been able to track so I know flowers have been delivered. No idea if they were delivered on time, who delivered or if damaged.”
Helpful Report
Posted 4 years ago
Dear Jennifer, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly to see if your flowers have been delivered. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Francis Underhill
Verified Buyer
“An improvement on my last order some months ago, but several blooms appear “very tired or only - nearly in bud” Could do better ! also the package is OK but I understand the stems were not “encased” in a water bandage or similar. Must admit not actually being the recipient and only seeing the flowers some two days after delivery my comments are based on the feelings of the recipient.”
Helpful Report
Posted 4 years ago
Dear Francis, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Joan Styles
Verified Buyer
“I heard the flowers arrived upside down in the box which stated this way up. The damage was minimal and the flowers were ok.”
Helpful Report
Posted 4 years ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the box being upside down. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Judith Picot
Verified Buyer
“I understand the flowers are lovely but I booked delivery for monday. They were delivered today, tuesday !! as they for a birthday this was very disappointing.”
Helpful Report
Posted 4 years ago
Dear Judith, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Margaret Winning
Verified Buyer
“Friends not received flowers yet ?”
Helpful Report
Posted 4 years ago
Dear Margaret, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our Customer Care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Fiona Shail
Verified Buyer
“I sent two flower boxes to my niceness one in Bristol and one in Aberdeen. My nice in Bristol has hers but my nice in Aberdeen has not received any yet. Please let me know what went wrong.”
Helpful Report
Posted 4 years ago
Dear Fiona, Please accept our sincere thanks for posting areview following your recent purchase. Please be advised we checked your account and it showed only one order was placed which was the Bristol address. One of our team members has been in touch with you to place the second order which was not originally placed by yourself. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Christopher Spear
Verified Buyer
“Delivery date was a day late due to staffing issues related to Pandemic”
Helpful Report
Posted 4 years ago
Dear Christopher, Please accept our sincere thanks for posting a review following your recent purchase. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. The flowers are carefully packed and hydrated when then are collected from us. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Michael Stevenson
Verified Buyer
“Flowers ok, delivery date asked for not achieved so missed birthday - very disappointed as ordered 10 days before required delivery date”
Helpful Report
Posted 4 years ago
Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase. ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Janet Ingram
Verified Buyer
“Flowers arrived on correct day but card was blank so receiver had no idea who sent them. I am hugely disappointed.”
Helpful Report
Posted 5 years ago
Dear Janet, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the blank message received in the card, we were made aware once deliveries had been dispatched that there was a technical fault with the printing. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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