Flowers by Post UK Limited Reviews

Name: Flowers by Post UK Limited
Address: Flowers By Post Ltd Falcon House Central Way Feltham, Flowers By Post Ltd Falcon House Central Way Feltham, Richmond
Rating: 4.68

4.7 Rating 14,037 Reviews

92 %

of reviewers recommend Flowers by Post UK Limited

Company Reviews

Metrics

Info

4.7

Based on 14,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Flowers by Post UK Limited 5 star review on 8th June 2025

507

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will not be using this company again. There was a problem with their supply but I tried to be reasonable but to be let down again. Very poor!”

Helpful Report

Posted 1 month ago

Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 month ago

“I ordered flowers for my daughters birthday on 10th. On 10th I received a message from the post office saying flowers will be delivered today. On 11th I rang her to ask if she received any flowers thus ending any surprise. On 11th the post office messaged me saying flowers arriving today. Flowers left in her porch by postman although she was in at the time. Flowers were in a dry condition having been in transit for two days. Disappointed.”

Helpful Report

Posted 1 month ago

Dear Len, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the missing vase off your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 month ago

“The flowers were received in a wilted condition with no water or dampener. A 2nd set of flowers was sent as an apology and replacement, again in a poor condition. After conversation with customer service, a refund was arranged. Very disappointing!!”

Helpful Report

Posted 2 months ago

Dear Karen, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the missing vase off your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 month ago

“Unfortunately the flowers were delivered last Thursday by today 7 later they are dying off rapidly. Very disappointing.”

Helpful Report

Posted 3 months ago

Dear Colin, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 3 months ago

“Very disappointed, cost me £50. Looked nothing like the picture shown. Shan't be using Flowers by Post again.”

Helpful Report

Posted 4 months ago

Dear Lynn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 4 months ago

“Very very very small bunch of flowers delivered. I felt embarrassed. Very misleading picture of what you order to what you receive. For the size delivered I could have bought 5 bunches from Lidl and had a massive display. Wouldn't recommend using flowers by post.”

Helpful Report

Posted 4 months ago

Dear Andy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 4 months ago

“Very disappointed.Ordered on the 6th December, for delivery on 12th December.They were a birthday gift.Unfortunately they didn't arrive until 4days later.Not impressed.”

Helpful Report

Posted 5 months ago

Dear Vivianne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 5 months ago

“My order arrived late, in very poor condition, without proper packaging causing damage to the flowers, plus there was no moist packaging to keep the flowers fresh. The box that the flowers were packed in was far too big allowing the flowers to move around which caused damage. Not impressed and would not recommend Flowers By Post. They used to be sent from Jersey (Flying Flowers Ltd) and arrived in perfect condition.”

Helpful Report

Posted 6 months ago

Dear Charles, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 6 months ago

“very poor delivery service ordered 4 days prior to recipients birthday arrived 5 days after birthday deliverywas just left behind housewith no notification as to where it had been left flowers were not of best quality”

Helpful Report

Posted 8 months ago

Dear Robert, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 8 months ago

“The flowers were delivered on the 22nd at 16.42 ( from front door camera) and left by the side of the house where they were found by my daughter later. The deliverer did not even ring the front door bell. The flowers were wilted and were quite disappointing. Peter Asrwood.”

Helpful Report

Posted 9 months ago

Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 9 months ago

“The flowers never arrived”

Helpful Report

Posted 10 months ago

Dear John, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding the delivery of your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 10 months ago

“Bought for function and ordered 5 days before with good time for delivery... But delivered only day after the funcction. And flowers were not fresh and squeezed lots. Not Happy at all.”

Helpful Report

Posted 10 months ago

Dear Eranda, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 10 months ago

“Gifted my Mum with a bouquet of roses as she absolutely loves roses. I was so embarrassed and upset when Mum told me they arrived in very poor looking and wilted condition. This was a very disappointing experience for me.”

Helpful Report

Posted 11 months ago

Dear Bassi, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 11 months ago

“Did they get delivered?”

Helpful Report

Posted 1 year ago

Dear Amanda, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“The flowers weren’t even delivered! And I still haven’t had any notice or a refund or anything. Really poor service. Am waiting for a reply to my complaint.”

Helpful Report

Posted 1 year ago

Dear Siobhann, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Sadly the flowers ordered were not delivered to my friend. I’ve had no communication to confirm what happened to them.”

Helpful Report

Posted 1 year ago

Dear Elizabeth, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“The name says Scented Love,but my wife who loves freesias and has a good sense of smell says that there is no scent whatsoever. My daughter also said the same. They do look nice but being a man I thought if they are called Scented Love that they would smell nice.”

Helpful Report

Posted 1 year ago

Dear Andrew, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised your feedback has been noted and the relevant team has been notified. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Arrived a day late. Flowers dead 4 days later in a house with no heating on. Thought I was getting the jug the were photographed in. Come on 15 tulips for £30. Seriously.”

Helpful Report

Posted 1 year ago

Dear Mark, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised when placing the order our website states that 95% of orders arrive on your chosen day. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Unfortunately flowers were not delivered. Awaiting refund.”

Helpful Report

Posted 1 year ago

Dear Donna, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

“Not good I will never use them again. They delivered non smelling freesias, and did not deliver the chocolates I had ordered for mothers, very disappointing .”

Helpful Report

Posted 1 year ago

Dear Jane, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com

Posted 1 year ago

Flowers by Post UK Limited is rated 4.7 based on 14,037 reviews