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Flowers by Post UK Limited Reviews

4.7 Rating 14,252 Reviews
92 %
of reviewers recommend Flowers by Post UK Limited
Company Reviews Metrics Info
4.7
Based on 14,252 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post UK Limited Reviews

About Flowers by Post UK Limited:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Mr G Warner
Verified Buyer
“£18.49 Bargain rainbow carnations- 14 in total. As a regular customer was, on this occasion, a little disappointed with what was received. Not quite up to usual quantity/quality was expected....but then it was stated as ‘bargain’. Not sure!!”
Helpful Report
Posted 4 years ago
Dear Mr Warner, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Geoff Hanson
Verified Buyer
“Ordered scented freesias all arrived as requested and beautiful flowers. Unfortunately no scent hence only 3 stars.”
Helpful Report
Posted 4 years ago
Dear Geoff, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the lack of scent. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
MRS Nicholas Forman Hardy
Verified Buyer
“The Freesias arrived in time but they were varieties with no scent so obviously that is all you grow. Very sad because the scent of freesias is half their point. My wife's wedding bouquet had Freesias and they were full of scent. Have you any comment. Nicholas Forman Hardy”
Helpful Report
Posted 4 years ago
Dear Mrs Forman Hardy, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies foe there not being no scent. Possible contributions to freesias not being scented is maybe if they are in a cooler room, freesia scent is stronger at high temperatures but on flip side compromise vase life. Also depending on the mixture of colours on the bouquet, some colours have a stronger scent. The type of season we are in may also contribute to the scent as warmer seasons tend to have a stronger scent. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Richard Fisher
Verified Buyer
“Arrived 2 days late. Not a happy bunny as it was my sister's 80th.”
Helpful Report
Posted 4 years ago
Dear Richard, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. As it states on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Sandra Newman
Verified Buyer
“Although the flowers were excellent the wording I requested was not enclosed, there was only a plain card advertising your company. This caused 2 problems 1) I was left worrying that the flowers hadn't been received, possibly lost in the post or delivered to the wrong address etc and 2) my friend had no idea who to thank. Eventually I had to phone to see if the flowers had been received causing great embarrassment to us both.”
Helpful Report
Posted 4 years ago
Dear Sandra, Please accept our sincere thanks for posting a review following your recent purchase and please accept our apologies for the card not being in the box. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Stephen Minney
Verified Buyer
“Flowers arrived 1 day late. Appears they are past there best, not what I expected with price payed. Have waited a couple of days for them to “wake up “ some stems still look the same .( wilted and look like they are about to drop off. I don’t think the package was kept up the right way up.”
Helpful Report
Posted 4 years ago
Dear Stephen, Please accept our sincere thanks for a review following your recent purchase and please accept our apologies for the condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Margaret Grant
Verified Buyer
“Beautiful flowers arrived but not on time. Allow extra time so that the recipient is not disappointed.”
Helpful Report
Posted 4 years ago
Dear Margaret, Please accept our sincere thanks for posting such a positive review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anne Usher
Verified Buyer
“I am pleased with the service but don't think the white freesia have lasted as long as I would like They arrived on the 14th, and already look a little sad on the 18th.”
Helpful Report
Posted 4 years ago
Dear Anne, Please accept our sincere thanks for posting such a positive review following your recent purchase. Please accept our apologies for the disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Janet Lesley Harris
Verified Buyer
“Have received a photo from the recipient. The freesias look lovely but at least one more stem of gypsophila would be appreciated. The arrangement looked sparse.”
Helpful Report
Posted 4 years ago
Dear Janet, Please accept our sincere thanks for posting a review following your recent purchase. Thank you for comments which have been noted. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Judith Mallows
Verified Buyer
“I have yet to know if the recipient has received these flowers”
Helpful Report
Posted 4 years ago
Dear Judith, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer care team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Douglas Terry
Verified Buyer
“Flowers arrived on time but in poor condition. Two stems broken.”
Helpful Report
Posted 4 years ago
Dear Douglas, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the poor condition of the flowers. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs LYNNE WOOD
Verified Buyer
“Great value for money if you aren't too fussy about what day they will arrive.”
Helpful Report
Posted 4 years ago
Dear Lynne, Please accept our sincere thanks for posting a review following your recent purchase. As we endeavour to make clear on our website: ROYAL MAIL FIRST CLASS POST is not guaranteed to arrive on your chosen day (within 3 working days) so do please factor this in when making your choice. To guarantee delivery on your chosen day please upgrade to our tracked courier option. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Miss Doreen Findlay
Verified Buyer
“Flowers arrived on tome, but they were not what I ordered!”
Helpful Report
Posted 4 years ago
Dear Doreen, Please accept our sincere thanks for posting a review following your recent purchase. One of our team members called today to resolve the issue, unfortunately you hung up the phone so this issue was unresolved. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Linda Bowden
Verified Buyer
“Rather disappointed as chrysanthemums were shrivelled and had to be discarded. Better now the spray carnations have opened.”
Helpful Report
Posted 4 years ago
Dear Linda, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr John Meadows
Verified Buyer
“Unusually carnation stems broken at lower half so precluding proper display in vase. Also one day late but not unexpected at this time this year. In other respects my Daughter was very pleased with colours .”
Helpful Report
Posted 4 years ago
Dear John, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mr Jeremy Mansfield
Verified Buyer
“Arrived exactly on time which is good but I was disappointed with the lack of strong colours I.e purple and no perfume”
Helpful Report
Posted 4 years ago
Dear Jeremy, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Di Winwood
Verified Buyer
“My friends sent me a photo of the flowers I had bought for them for Christmas. Whilst they were pleased with them, I was so disappointed because I had ordered carnations specifically because of the colour shown online. They received a mixed bouquet made up of mostly gerbera which, from my own experience, don’t last very long. So, yes, I was very disappointed.”
Helpful Report
Posted 4 years ago
Dear Di, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Ms Shoena Nimmo
Verified Buyer
“Although the flowers were lovely, I was disappointed by the size of the bunch equivalent to a fiver bunch from the supermarket”
Helpful Report
Posted 4 years ago
Dear Shoena, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Anthea Marr
Verified Buyer
“Poor state and very few flowers for the amount I paid”
Helpful Report
Posted 4 years ago
Dear Anthea, thank you for posting a review. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. One of our customer team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Mrs Elysia Compton
Verified Buyer
“Sorry, sent as a gift so really don't know what they were like.m”
Helpful Report
Posted 4 years ago
Dear Elysia, Please accept our sincere thanks for posting a review following your recent purchase. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness in order to provide a five-star customer experience. Customer Care Team at Flowersbypost.com
Posted 4 years ago
Flowers by Post UK Limited is rated 4.7 based on 14,252 reviews
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