The flowers I had ordered I missed Mother’s Day completely . I emailed twice and then I managed to get through after the second email told me they were on there way just delayed . After a week after the order was out in I rang and Russel saved the day . He was extremely polite and apologetic and sorted it out to go the very next slot . They came and I was actually very surprised that they were thin on the ground they needed some follage to pump it up and considering my 84 year old mother was waiting and I have never had a company ever fail to deliver when I put an order in . However , This marvellous gentleman saved your neck as otherwise I would give you 1 star as if they DONT turn up because some one Cancelled my order by mistake then you can’t really say much other than they would not be worth it . But as I said it’s most probably a completely one off so thanks to Russel , I actually felt so much better as I was so upset as I never have missed flowers tomy mum since I was able to buy them myself . That is 72 years . But they were beautiful Carnations and my mum loved them and the butterflies (purple ). But the chocolates are too rich for some elderly better to have mixed milk chocs . Or a mini dairy milk box which all older mums seem to know and love even if for the nostalgia. Russel you were the opitamy of a first class sales person to deal with my problem . You solved things with humility and speed which ended with a lovely result . Thankyou .