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Floom Reviews

4.4 Rating 20,670 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,670 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 6th May 2024

Floom 5 star review on 2nd May 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

1560

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Floom 5 star review on 2nd July 2021

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 2 years ago

“On Time and a pretty plant.”

(BloomsyBox) - Posted 1 hour ago

“excellent service and beautiful arrangment of flowers”

(Clapham Flowers) - Posted 2 hours ago

“Great service, delivered on time and the flowers were in perfect condition with quality presentation.”

(Matriarch) - Posted 20 hours ago

“prompt, great options, nation wide”

(Wood And Wine) - Posted 21 hours ago

“My go to floral delivery, my favorite!!!”

(BLOMST Los Angeles) - Posted 23 hours ago

“Flowers are beautiful... Delivery was wonderful 👍”

(PM Flowers) - Posted 1 day ago

“My friend sent me a picture of the flowers when they arrived and she said 'they are the nicest flowers she every recieved.'”

(Folk Flowers) - Posted 1 day ago

“Lovely flowers and excellent service”

(Clapham Flowers) - Posted 2 days ago

“All went well Packaging great Flowers natural”

(Bouquets Flower Shop) - Posted 3 days ago

“I placed a same day order of a birthday bouquet about an hour and a half ago. It was delivered just now. It looked just like the image, is absolutely stunning and what a great price. Totally thrilled with the service. Thank you 👏🏻”

Posted 3 days ago

“The bouquet I ordered came in time and the flowers were fresh and well-arranged. Will use Floom again!”

(Pot Pourri Flowers) - Posted 3 days ago

“More gorgeous than I expected!”

Floom 5 star review on 6th May 2024

(Rachel Cho Floral Design) - Posted 3 days ago

“Flowers were beautiful and a delight to the recipient.”

(Andrea's Flower Shop) - Posted 4 days ago

“False advertising. Photos do not represent product that is received. Cheap plastic substituted for vases shown on website. A total ripoff and not worth the money charged.”

(Ode A La ROSE) - Posted 4 days ago

Dear Brian, Thank you so much for taking the time to share your feedback about your experience with Floom. We truly appreciate hearing from our customers, and your input is invaluable as we continually strive to improve our services. Firstly, we would like to extend our sincerest apologies for the disappointmen you encountered . We understand how important it is for our customers to receive the products they expect and for them to match the photos presented on our website. It is truly regrettable that this was not the case for you, and we apologize for any inconvenience caused. We genuinely care about making things right and ensuring that you are completely satisfied with our services. Thank you for contacting us via our live chat so that we can look into this further for you. We are here to listen and make the necessary changes to ensure a better experience for you.

Posted 3 days ago

“Fantastic service. Great bunch of flowers and great price. Fast delivery and made my wife's day. Thanks.”

(Apple Mint Florist) - Posted 5 days ago

“I have a very good experience with Foolm. Has used it a lot! Maybe it would be nice to get a message when the request of delivery time doesn’t wirk. I have requested morning delivery when I know the person will be away the rest of the day. Otherwise good an reliable service. Kind regards Anna-Karin”

(Rose & Mary) - Posted 6 days ago

“The flowers were absolutely beautiful and they are now week old and they still look fresh. Could not be happier with this florist, will definitely be ordering again.”

(Debbie Western Flowers) - Posted 6 days ago

“Lovely flowers, delivered as advised (in the hour slot provided on the morning), recipient very happy!”

(Botanique Workshop) - Posted 1 week ago

“The flowers were amazing for the price.”

(PM Flowers) - Posted 1 week ago

“Great customer service, very smooth purchase online, a pleaseure to deal with this florist. Recipient thrilled with her lovely surprise delivery for her birthday. Very pleased with the result.”

(F For Flower) - Posted 1 week ago

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Floom is rated 4.4 based on 20,670 reviews