Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,403 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It showed a a full bundle of flowers and it is sparse and only 7 flowers very disappointed esp. for what you charge”

Helpful Report

Posted 3 years ago

“I chose bouquet called Cosmo but what my recipient received was cheap, ugly and totally embarrassing. It had a Lily in the center which my recipient is Allergic to. Very few flowers and filled with greens. Will never use Floom again!!!”

Helpful Report

Posted 3 years ago

“Not only did the flowers not arrive on time, it took multiple emails to get a response from the customer service team before they had to cancel my order.”

Helpful Report

(CreativeFlower Shop) - Posted 3 years ago

Hi Cathy Im sorry, you have been disappointed with your experience. I understand your flowers were not delivered. I can see you have been in communication with the Customer Services Team. I can now see this issue has been resolved and the refund was processed on Wednesday which you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Didn’t deliver on time, customer service initially responded but then disappeared. Flowers eventually arrived and floom completely ignored the failure.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Will Im sorry for the disappointment you experienced. I understand your flowers arrived 1 day late. I know you have been communicating with the Customer Services Team. I know this team were working in the background to investigate where your order was. As this was US Mother's Day weekend - it was an extremely busy period. I apologise if you felt that Floom had ignored the matter. The matter is still being investigated with the florist. As your order was a day late - I have processed your delivery charge refund. This you'll receive in 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Ordered a $90 dollar bouquet for my mom for mother’s day and received what looked like a 5 dollar joke. Absolutely disgusted that both the florist and Floom “could only offer” a 50% refund. DO NOT USE this service. Can’t overstate how disappointed I was.”

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Posted 3 years ago

“Accepted my same day delivery order before 10am and cancelled it at 4pm! Not great …. Offered a 15% discount which didn’t seem good enough.”

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Posted 3 years ago

“Really disappointing arrangement. Looked nothing like the photo - would not recommend this service to anyone.”

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Posted 3 years ago

“I sent flowers for Mother's Day and at the last minute on the day of, I got a message saying the florist had closed and the flowers couldn't be sent until the next day. They did refund me my shipping fee though.”

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Posted 3 years ago

“you cancelled my order - so stupid!”

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Posted 3 years ago

“Terrible service. Order flowers for SAME DAY DELIVERY before 1800. 1800 comes and goes. Emailed at 6pm then 7pm then 8pm still didn’t know what was happening. Next day about 11am. Still have no idea what’s going on. So cancelled order and went with a company that could actually deliver on their promises. Will never use you again.”

Helpful Report

Posted 3 years ago

“my flowers arrived TWO DAYS late. For Mother's Day. Very disapointed.”

Helpful Report

(Flowers By Isabella) - Posted 3 years ago

Hi Andrew, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“This has been my worst experience ever ordering flowers online. The florist ignored the delivery instructions and delivered the flowers after my girlfriend had already left work, AND the bouquet looked much worse than the one pictured.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

Hi Michael, thank you for your review. We appreciate your feedback and for you reaching out to us via our support line to rectify this for you. We hope that we can come to a resolution with you, that you are happy with.

Posted 3 years ago

“I would not advise anyone to use this company, they are completely useless, do not provide the products you pay for, they use incompetent and lying partner florists and provide abysmal customer service. I ordered some flowers for my sister’s birthday to be delivered between 10:00 and 6pm, there was someone home the whole time. No delivery and no notification of delivery. I have since been back and forth several times by email (don’t bother trying to call them as no one answers the phone, they don’t even call you back if you leave a message) . When I asked Floom to investigate they eventually came back saying their florist had delivered the flowers and been in contact with my sister - which is not true. I have asked for a reimbursement, but Floom continues to stall by saying they are investigating further. Very frustrating and annoying. Save yourselves the bother and get your flowers delivered by Marks & Spencer’s, or another reliable florist but not Floom.”

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Posted 3 years ago

“Never actually received the order.”

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(Fleurette D'Amour) - Posted 3 years ago

Hi Kenya, thank you for your review. We appreciate you reaching out to us via our support line regarding this and would like to apologise again, that we were unable to fulfil your order successfully.

Posted 3 years ago

“Flowers by far not what I expected rip off! Sent 3 complain emails no reply Delivery 3 hours late”

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Posted 3 years ago

“My mother never received the flowers I ordered her for Mother’s Day.”

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Posted 3 years ago

“Flowers for my grandma still not delivered intended for mothers day! No communication about the delays. My sister also ordered flowers from here for our mom and they said they were delivered but weren’t. So we are 0 for 2 on this website….”

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Posted 3 years ago

“I wish I could leave a good review. I found your company via Goop List which is usually solid. Unfortunately, the flowers that were delivered shared no resemblance to the pic on your site. The arrangement was extremely amateur and half the flowers were dead. Our guests immediately threw them away. I contacted your customer service and the response was inadequate. Ultimately, after three emails, Sam resolved the situation and apologized and refunded the purchase. While acceptable, it does not erase the embarrassment of having sent this disaster of a bouquet to a very important Client. Your failure becomes our failure. Very disappointed. I have included pics of what we ordered from your website and what our Client received. Unacceptable. Regards, David”

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Posted 3 years ago

“One of the worst experiences ordering flowers. The flowers were not fresh at all, and by the following day were wilted and drooped over. I will never order flowers from you again.”

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(A&B Flower Shop) - Posted 3 years ago

Hi Aly, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The card for my flowers didn’t arrive. For something so expensive you’d think they could get this right. It’s so simple! When they apologized, the spelled my name completely wrong.”

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Posted 3 years ago

Floom is rated 4.4 based on 21,403 reviews