Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,401 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers on Tuesday evening, to be delivered on Wednesday. They weren't delivered until Friday 5pm, very disappointed with the service, and how I had to chase each day.”

Helpful Report

(Blooms By G) - Posted 3 years ago

Hi Lea Im sorry that you've had a disappointing experience. I understand that your order was delayed by 2days. As a result, Im going to investigate this matter with the florist. I'll provide an update within 24 hours.

Posted 3 years ago

“Flowers lasted 36 hours”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

Hi Michael Im sorry you have been disappointed with your flowers. I understand they didnt last for a long period of time. Im keen to look into this. If you can send images to support@floom.com - I'll look into this and investigate with the florist. I look forward to receiving your email.

Posted 3 years ago

“Same Day delivery didn't happen and I wasn't notified until the evening so I didn't get the opportunity to find another florist. Ended up missing the event the flowers were for. Very disappointed.”

Helpful Report

(Flower Station) - Posted 3 years ago

Hi Carla Im so sorry your order was cancelled. Unfortunately, due to unforeseen circumstances, this order had to be cancelled. Please accept our sincere apologies. I understand your full refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Flowers for my friend's birthday never arrived, and the customer service was terrible. Really disappointed by the whole experience.”

Helpful Report

Posted 3 years ago

Hi Alex, Thank you for your review. We are sorry your order did not reach your recipient on time. However, I have looked into this and can see your issue was raised with our customer service team and a full refund was submitted for your order. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“My delivery was 2 days late and the contents had smashed, leaving jam all over the other items.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers didn’t turn up on day they promised”

Helpful Report

Posted 3 years ago

Hi Martin, We're sorry for any inconvenience caused here! I can see you're in contact with our Customer support team and this has since been resolved for you

Posted 3 years ago

“Flowers never came - took 2 days to get confirmation/refund notice.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Floom did not deliver what I ordered. They delivered a pathetic collection of mostly dead flowers, and offered a fractional refund on a terrible overpriced product.”

Helpful Report

Posted 3 years ago

“Sorry but my first experience with Floom was not the greatest. I put a specific day for the flowers to be delivered. However they were delivered a day earlier. This was supposed to be a surprise which was completely ruined. There was no one in the house the day they were delivered. So the bouquet sat outside the house for a whole day. Very poor service.”

Helpful Report

Posted 3 years ago

“Never got the flowers”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The flowers never came though I ordered them two weeks prior and double-checked with Floom customer service on the day of the promised delivery. Floom cheated my wife out of a proper birthday. I am not happy. This will not be my last review.”

Helpful Report

Posted 3 years ago

Hi David, We're sorry to hear of your disappointing experience with Floom. I can see we're in contact with you already so we'll keep in touch to resolve this for you!

Posted 3 years ago

“This has been my first and last experience with Floom. I ordered an orchid to be delivered to a friend of mine last week and received an email notification on Saturday that it had been delivered. However, that didn't actually seem to be the case, as my friend never received the orchid. I called Floom over the weekend to ask if they had possibly delivered to the wrong address, but no one picked up so I left a detailed voicemail to call me and never heard anything back. Then when I called today I finally got in touch with a human on their service team but have yet to hear back, despite being promised that I would by end of day. Floom feels very much like a scam, which makes me sad to say because I want to give them the benefit of the doubt, but if an orchid isn't delivered and my friend doesn't receive it within an acceptable amount of time, I will request a refund from Floom and leave this review as stands; I'm not impressed by my experience as of yet.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I ordered an arrangement to be delivered next day. I called to find Outstaus of the delivery, only to find that the person I spoke to on the phone said that the delivery person could not find the place to deliver. I was also told that they would not be able to deliver any more that day even though their hours are between 10 and 6 PM and it was only early afternoon. I’m expecting a full refund back.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I had no contact from delivery driver or Floom and still have not received any flowers. I’ve emailed twice and had no response, supposed to be same day delivery?? Bad service”

Helpful Report

Posted 3 years ago

“The recipient never received the flowers. Also, no one responded when I emailed to inform.”

Helpful Report

Posted 3 years ago

“They never delivered the flowers. I brought this to their attention several days ago, and have not received any notice of a refund, just a request for a review. I would not recommend them to anyone. Use a local florist. This is a poorly run operation.”

Helpful Report

Posted 3 years ago

“First time I’ve used you and my order es cancelled !!!”

Helpful Report

Posted 3 years ago

“Never got my delivery.”

Helpful Report

Posted 3 years ago

“Sadly, my first Floom experience has been terrible. A birthday bouquet for my Auntie delivered a full day late and a pathetic, disappointing bouquet. Nothing like the picture. No communication. Still trying to get a refund.”

Helpful Report

Posted 3 years ago

“It showed a a full bundle of flowers and it is sparse and only 7 flowers very disappointed esp. for what you charge”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,401 reviews