Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered at the wrong apartment even though I added the right one into the “delivery instructions””

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 2 years ago

Hello Laura, I'm so sorry your order was directed to be dropped off at the wrong apartment upon arrival. I do see your order was recovered with help from our florist partner and the doorman. Please let us know if you had any further questions or concerns, thank you.

Posted 2 years ago

“Flowers never delivered and company didn’t follow up about the delivery after several emails. They claimed the local delivery couldn’t deliver the flowers and that an extra delivery fee would be charged. Flowers were never delivered.”

Helpful Report

Posted 2 years ago

Hello Debra, I'm so sorry our florist partner wasn't able to deliver your order on the date requested. We have submitted a full refund for your order and if you have further questions or concerns please let us know at: support@floom.com, thank you!

Posted 2 years ago

“Terrible. Despite ordering a $200 bouquet several days in advance, the flowers did not arrive on the scheduled day. Not only did Floom not re-attempt to deliver the next day or find an alternative florist, they simply canceled! I was offered a paltry $20 credit for a future order. Thanks but no thanks - I will never use this service again, and I have told my friends that I previously recommended Floom to stop using it. Waste of time and money.”

Helpful Report

(Ray Florets) - Posted 2 years ago

Thank you so much for your feedback, Jennifer. We are so sorry to hear about the unfortunate circumstances you faced with your order - it sounds very, very disappointing. We absolutely understand your dissatisfaction. We apologize for this and would love to hear your thoughts on how we could have better addressed your situation. We truly value your feedback and appreciate you taking the time to write to us. Your opinion and experience is exactly what helps us to improve the services that we deliver to our customers. Thank you again for your review and we look forward to hearing your thoughts.

Posted 2 years ago

“My flowers were not delivered on the scheduled date (2/25/23) and are still not delivered”

Helpful Report

(Santa Clarita Florist) - Posted 2 years ago

Thank you so much for taking the time to provide feedback about your experience with Floom. We are sorry to hear that your flowers were not delivered on time, though it does show in our system the flowers were received. If this is not the case, please let us know. We'd be happy to help!

Posted 2 years ago

“Never delivered the flowers and nobody is able to help.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“This was a horrifyingly bad service. The flowers were delivered a day late and despite being the first priority they didn’t arrive until the end of the day.”

Helpful Report

(Tesoro London Flowers) - Posted 2 years ago

“Still haven't received the flowers! Never again”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hi Patricia, thank you for your review! We are sorry that we failed to deliver your bouquet. We appreciate you taking the time to reach out to us and provide us with feedback. I can confirm that a full refund has been processed for you and will be with you within the next 5-7 working days.

Posted 2 years ago

“Paid $100 for flowers that were never delivered. Contacted support, they said they would reach out to the florist and then closed my “request” without ever hearing back from them. I really wanted to use this company since they offered quick delivery and used local florists. Won’t be using this company again.”

Helpful Report

(French Florist - Westlake Village) - Posted 2 years ago

Hi Carley, thank you for your review. We are sorry that you never received your order. We will be in contact with you via email with more information to help resolve your issue.

Posted 2 years ago

“The arrangement was horrible. Nothing like the picture. Flowers were wilted and there were barely any flowers in the arrangement compared to the photo advertised.”

Helpful Report

(Freedom Floral) - Posted 2 years ago

Hi Jamil, thank you for your review. We are sorry that we failed to deliver the arrangement you selected. While we refunded you, this doesn't make up for the fact that we didn't help to mark the occasion you trusted us with.

Posted 2 years ago

“Worst bouquet. Never again.”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

Hi Susan, thank you for your review. We appreciate the feedback and we also appreciate you contacting us regarding your order. We are sorry that we weren't able to come with a solution that you felt rectified the situation and we will use your feedback to do better moving forward.

Posted 2 years ago

“Shocking service, they promised me a refund for sending flowers to my mother that looked nothing like the ones I ordered. I still have not received this”

Helpful Report

(Marys Florist) - Posted 2 years ago

“Placed an order for same day delivery, order did not arrive until the next day. Whoever reached out was not helpful and has yet to connect me to the manager. I was offered a $5 discount for the trouble which is not sufficient.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Hi Sami, thank you for your review. We are sorry about the delay with your delivery. We will be in contact with you via email with more information to help resolve your issue.

Posted 2 years ago

“I paid 100 pounds for the flowers on my wife's birthday eve. The order was postponed twice, and on the birthday night, the manager texted me that the delivery is not possible, and money will be refunded in 10 days. So I have to rush to the nearest florist to buy flowers in the morning. Awful service as it is.”

Helpful Report

(Lynne Floral Art) - Posted 2 years ago

“Beautiful flower arrangements to choose from but when your order doesn't arrive for a grieving family, and there is no notification that it wasn't sent, no detail online and a required exchange with customer care, not ideal and won't be using this service again.”

Helpful Report

(Zenn Florists) - Posted 2 years ago

Hi Julio, thank you for your review. We are sorry that we failed to deliver the arrangement you selected. While we refunded you, this doesn't make up for the fact that we didn't help to mark the occasion you trusted us with.

Posted 2 years ago

“Ordered flowers for Valentine’s Day that weren’t even sent out for delivery until February 15. Then they were marked “delivered,” but I couldn’t find them anywhere. When I wrote to help center, they didn’t offer a refund or any real support. Instead gave me 20% off my next order, for a service I have no intention of using again given this experience.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

“Website claims hand delivered but is actually delivered by DPD. Delivery was several days late and had to be collected my recipient in the end. Support ignored all emails to chase up. Recommend against using this seller, opt for a local company instead”

Helpful Report

(Cora Louise) - Posted 2 years ago

“Product was not delivered Very disappointed”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 2 years ago

“My order literally never arrived and didn't get my money back.”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

“ordered a bigger one instead delivered smaller one”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

“Placed my order for it to never arrive. Contacted customer service only for a bot to reply “I didn’t get that. Please rephrase your question.” Terrible service”

Helpful Report

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews