Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order next day delivery. It arrived 2 days after. No comments from their side, no refund.”

Helpful Report

(Bouquets Flower Shop) - Posted 2 years ago

“Flowers arrived in a box. For the price tag I paid I was expecting something better. The flowers are poor quality and already dying.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“I ordered the flower bouquet for 14th Feb and received the bouquet on 17th Feb at 10 PM.”

Helpful Report

(Santa Monica Florist) - Posted 2 years ago

“I understand valentine’s is the biggest day of the year, but fact is, your website failed, I got an error message instead of confirmation, and hence had no choice but to use another website. A couple of hours later, I get a confirmation from Floom by email. I then ask Floom to cancel the order but simply get the reply that I ordered and hence it stands as is. How can an error message equate to an order?”

Helpful Report

(Petals In The Mist) - Posted 2 years ago

Thank you so much for giving us an honest update on your experience with Floom, Thomas. We really appreciate it. We're sorry you experienced error messages when using our website, and that you had to use another provider. It's unacceptable that you didn't receive the confirmation you needed in time to ensure a successful delivery. We'd like to make it up to you and make sure you have a better experience in the future. In light of your situation, what can we do to improve our service for you? How can we make things better for you in the future?

Posted 2 years ago

“Flowers didn’t arrive on V-day, unfortunate. System stated that it arrived the next day, but still no flowers. Thankfully, girlfriend lives in doorman building so it’s logged into system if anything is received, but no flowers... Hope Floom refunds!”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Thank you so much for taking the time to let us know about your experience. We truly appreciate it. We apologize sincerely for the issues that occurred with the delivery of your flowers and we regret that they did not arrive on Valentine's Day. We understand the frustration of this and apologize again for the inconvenience. It looks like we last emailed you over the weekend offering a refund or redelivery, but have not heard from you. Would you mind responding to that email so we can resolve the matter?

Posted 2 years ago

“My order was never delivered, customer service never reached back out. Terrible service.”

Helpful Report

(Santa Monica Florist) - Posted 2 years ago

“Worst florist delivery service EVER Such a horrible experience”

Helpful Report

(Enchanted Florist) - Posted 2 years ago

Thank you for your feedback and for taking the time to let us know about your experience. We are sorry that our service was not up to your expectations - it's never easy hearing bad news, but we do appreciate your feedback. We strive to provide fast, reliable delivery and the highest quality products possible. What happened exactly that made you feel like the the delivery was not great? How can we make things better for you and ensure that this doesn’t happen again? We would love to hear your feedback. Thank you again for bringing this to our attention.

Posted 2 years ago

“Flowers were not delivered as requested.”

Helpful Report

(Enchanted Florist) - Posted 2 years ago

“Flower was in good condition but I think I paid way more than other shops.”

Helpful Report

(Abigail’s Flowers FC) - Posted 2 years ago

“I paid for a delivery on a certain date. The service said it had been attempted but I did not find evidence of that on the door camera footage. I requested for re-delivery. I received an email notifying me that the bouquet was delivered but my friend (for whom the bouquet was intended) was home the entire day. She did not get a buzz at the door and did not receive the delivery.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

“I paid for same day shipping and the flowers still have not been delivered. Terrible.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

Hi Andrew, Thank you for your feedback, and I'm sorry for the issues you've experienced. As we mentioned via email, it looks like the building number for this order was incorrect. The florist attempted the delivery, but were unable to find the recipient. We had requested additional details, but since we never heard back, we went ahead and issued a full refund. I hope this resolves the matter, but don't hesitate to reach out again if you have any questions.

Posted 2 years ago

“The flowers arrived withered and decaying. I’ve made a complaint, was told they’d “perk up” after trimming the stems and putting in water. This was done straight away and it hasn’t helped. I send more images via email yesterday..”

Helpful Report

(Rushes) - Posted 2 years ago

Hi there, I am sorry you are feeling disappointed with the order received. As mentioned via email, what you are looking at are guard petals, which can be removed and help protect the inner portion of each stems. That said, for the inconvenience, a partial refund was processed. Let me know if you have any questions!

Posted 2 years ago

“Flowers never arrived.”

Helpful Report

(Daily Flowers) - Posted 2 years ago

Thank you so much for your feedback on our service, Sol. We are so sorry to hear that the flowers you ordered from Floom never arrived, and we want to make sure this doesn't happen again. It looks like we are awaiting an email reply from you confirming the delivery address on file. Once we have this, we can go ahead and move forward with a resolution! We really appreciate you taking the time to let us know about your experience.

Posted 2 years ago

“Ordered a week in advance for Valentine's day. Order never came. Customer support was useless - took full days to respond and then said effectively nothing. This business is a scam and a fraud. They should be investigated.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your negative experience. We are truly sorry that your Valentine's day order never arrived. It is unacceptable that customer service was not up to our standards. We take customer feedback seriously, and we would like to know what more we can do to improve your experience. Is there anything else you would like to share so that we can continue to strive for exceptional customer service? We would sincerely appreciate any additional feedback you may have. Thank you again for bringing this matter to our attention, and if you have your order number, I'd be happy to look into your query further.

Posted 2 years ago

“Never received my order. Combined with worst customer support. Fraudulent company.”

Helpful Report

(Tesoro London Flowers) - Posted 2 years ago

Thanks for taking the time to leave your feedback about Floom, Bruce! We're very sorry for what happened and we wish we could make it better. I can see my colleague emailed you with some photos from our partner florist, showing where the flowers were left. If you have a chance to review those images, please email back to confirm. If for any reason the images do not appear to be that of the delivery address, we would definitely love to know that so we can move forward with a reasonable resolution.

Posted 2 years ago

“Paid extra for Valentine’s Day delivery, got a confirmation email that it got delivered on Valentine’s Day, but it showed up two days later. Unbelievable. Do not shop here.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Thank you for taking the time to let us know about your experience, Eric. We are sorry to hear that the delivery of our arrangement didn't live up to your expectations. We understand how frustrating it must have been to have paid extra for Valentine’s Day delivery and not have it arrive as scheduled. It looks like we went ahead and refunded the delivery fee for the unexpected delay, but if there's something else I can do to help rectify this matter, please don't hesitate to reach out. We appreciate your feedback and we’d love to make sure this experience doesn't happen again.

Posted 2 years ago

“I ordered the 101 roses basket for $469 and received 51 roses.”

Helpful Report

(D Flowers) - Posted 2 years ago

Thank you for taking the time to provide feedback about your experience with Floom, Simon. We are very sorry to hear that you ordered the 101 roses basket and received only 51 roses. We appreciate knowing about your experience and take this type of feedback very seriously. We would really like to know how we can make things better for you and would really appreciate it if you could provide some more details about the issue you experienced. That way we can work on preventing similar issues in the future. If you could email us at support@floom.com with some photos of what was received, I'd be happy to investigate with our partner florist. Thank you again for bringing this to our attention and your feedback is valued.

Posted 2 years ago

“Scam. Flowers never came, but the status is "delivered". They are consistently ignoring the complaints.”

Helpful Report

(Yaz's Flower Gallery) - Posted 2 years ago

Thank you Alex, for taking the time to share your experience with us. We're sorry that the flowers you ordered never arrived, but it does look like we fully refunded our order for the missing delivery. I hope this helps to resolve the matter!

Posted 2 years ago

“My wife had to go to NYC for work so she was going to be there on Valentine's Day. I wanted to give her a surprise so had scheduled a delivery with Floom to her hotel room. The flowers never arrived, and getting a refund has been a whole process that has made me lose time. I don't recommend you getting Floom if you need flowers to arrive on a very specific day.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

Thank you so much for taking the time to share your experience with Floom, Alejandro. We are so sorry your wife did not receive her surprise delivery on time and you have had to go through such a long process to get a refund. We know how important it is to make sure our customers' orders arrive on time and in perfect condition, and we sincerely apologize that we did not achieve that with you. Can you tell us a bit more about your experience and how we can make things better? We'd really value your feedback.

Posted 2 years ago

“Really disappointing service. Delivery never happened, had to wait two days to get a response back on when the flowers could be delivered.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Dear Jake, Thank you for taking the time to let me know about your experience with Floom. I apologize that your delivery never happened and that you had to wait two days to get a response from us. We do our best to provide excellent service and it is clear that we failed to do this in your case. How can we work together to make your experience better? I would love to know what you think we could have done differently and how we can improve our service going forward. Thank you again for your honest feedback. Best, [Your name]

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews