Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that I ordered for Valentine's day did not arrive on time. I sent them to my wife's work as a surprise, but they never arrived, so I inevitably had to ask her if she received them. They ended up arriving the following day but honestly, it was a little too late and the surprise element was completely dead. If deliveries cannot be made on time then please don't advertise on your website about guaranteeing deliveries by a certain day. If the flowers are for a special occasion they need to arrive on time! I tried reaching out to customer support thru chatbot and they were not very helpful. The following day I just got a refund for my shipping, but no explanation or apologies. I honestly did want the flowers delivered anymore and neither did my wife, but they didn't even give me the option to cancel the order. I will not be using FLOOM ever again for my flower orders.”

Helpful Report

(Floral Beverly Hills) - Posted 2 years ago

Thank you so much for your honest review, Dai. We are so sorry that your Valentine’s day order with Floom did not arrive on time and we completely understand the disappointment that caused. We take great pride in providing exceptional service, so we are sorry for not living up to your expectations. We apologize for the lack of your option to cancel the order and lack of helpfulness from our customer support thru chatbot. We value your experience and rely on feedback like yours to make sure we provide our customers with the best service possible. Would you be willing to let us know how we can improve so that future deliveries are made on time? We hope to make it right and welcome an opportunity to serve you in the future.

Posted 2 years ago

“the flower never came”

Helpful Report

(Blooms & Gifts Shop) - Posted 2 years ago

“I got it 2 days late”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

“Flowers was not what i expected”

Helpful Report

Posted 2 years ago

Thank you so much, Michael, for taking the time to provide us with your feedback on Floom. We really appreciate your taking the time to let us know about this experience. We're sorry that the flowers were not what you expected. We'd really like to take this feedback and use it to improve our service and make sure this doesn't happen again. Could you tell us a bit more about what exactly did not meet your expectations? Also, is there anything we can do to make up for it? Thank you again for bringing this to our attention and giving us the opportunity to improve. We appreciate it!

Posted 2 years ago

“Flower was delivered so late past 8pm and was never received any advance notice that it was running late. The flower was not near close to the picture shown on the website.”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, David. We are really sorry that the flower was delivered so late, and that you weren't given advance notice of it. We apologize and it looks like a refund was processed to make up for the delay. In terms of the quality, it does not look like we received any photos of the arrangement. If you'd like to send these images along, we'd be happy to investigate further with our partner florist.

Posted 2 years ago

“I had issues with the website booking. They tried to charge me twice. The flowers were not delivered, but I got a notice they were. This was for Valentine's Day! I paid extra for delivery. I contacted them on Valentine's Day, the day after, and the day after -- absolutely no response. this went over well with my valentine you can imagine! I tried calling, emailing, chatting, no response. So they charged me an exorbitant amount of money, including a premium delivery fee, then didn't deliver the flowers and didn't respond to my repeated attempts to contact them. Considering reporting to BBB. Do not use them.”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

Thank you so much for your honest feedback, Matthew - we appreciate you taking the time to let us know about your experiences and we apologize for the inconvenience. I apologize that you were unable to reach a CS agent immediately as we were dealing with a higher volume of customer queries during the busiest week of the year for our partner florists. That said, it looks like we did get back to you and resolved this matter in the form of a full refund. If there's anything we can do to make it up to you and improve your experience, please let us know.

Posted 2 years ago

“Very poor. I was charged 5 time the cost of delivery for it being Valentine's day and didn't even have them delivered on said day. I got a confirmation email saying they were delivered to the wrong place. I went to pick the flowers up at the place the delivery email said they were delivered and they did not get delivered to that location.”

Helpful Report

(Enchanted Florist) - Posted 2 years ago

“Placed an order almost a week before Valentine’s Day and paid for delivery. Almost 3 hours to the end of the delivery day and Floom gave me a false report that the flowers were delivered. I called more 7 times within 24 hours trying to resolve this. It was my first time trying floom and I can say with all certainty that it was by far my worst experience from an online vendor. Very Terrible experience I can only advise people looking for the most horrible service to try floom. 🤮🤮🤮 P.S: i am still waiting for my full refund”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Hello Stanley, I'm so sorry we were not able to complete the delivery of your order on such an important day. We have sent your feedback to our florist partner in hopes they will improve their systems. We have also submitted a full refund for your order, please allow 5-7 business days for processing, thank you.

Posted 2 years ago

“Got my order wrong because the UI is terrible. I ordered a higher tiered option on a product but it doesn’t say that on the receipt - very easy for the florist to miss. Then they took too long to resolve the issue and still charged me the service, tax and delivery fee after an extremely disappointing experience. Will not be using Floom again.”

Helpful Report

(Carroll Flower Shop) - Posted 2 years ago

Thank you for taking the time to let us know about your experience with Floom, Ben. We apologize for our UI being difficult to use and for the confusion around your order. We apologize that we weren't able to resolve the issue promptly, though it does look like we've since issued a significant refund for the inconvenience. If you have any other questions or concerns you'd like to raise, please don't hesitate to reach out.

Posted 2 years ago

“Flowers not delivered on Vals day and customer rep provided wrong information to push me off the call.”

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Hello Sanwo, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“order never arrived, bad communication, I still don't know if I will get my money back - ruined valentines day surprise for my spouse”

Helpful Report

(Rose Box NYC) - Posted 2 years ago

Hello Manuel, We are so sorry your order wasn't delivered on such an important date. We have submitted a full refund on your order due to the failure to deliver. Please allow 5-7 working days for processing, thank you.

Posted 2 years ago

“Order never showed up. Will have to contact my credit card company for my money back.”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

Thank you so much for taking the time to leave feedback about your experience with Floom. We apologize that your order never showed up. Our record indicates this order was indeed delivered, so could email Floom at support@floom.com confirming your delivery address? We'd be happy to remedy this situation for you immediately, be that through a redelivery or full refund.

Posted 2 years ago

“They cancelled my order the day of delivery at 6pm and just because I asked where the order was. First order with them and surely the last.”

Helpful Report

(Sids Flowers) - Posted 2 years ago

Thank you so much for taking the time to review your experience with Floom, Francesco. We apologize for canceling your order and for the confusion you experienced when trying to track your order status. To clarify, your order was not cancelled because you asked for an update. The order was cancelled because the florist ran out of flowers and simply did not have the stock to complete the order. I recognize this is a massive inconvenience, but Floom would never cancel and order without reasonable cause. I hope this helps you better understand the reason behind cancellation, and if there's anything else we can do to resolve this matter, please don't hesitate to reach out.

Posted 2 years ago

“ordered flowers for my girlfriend for valentine’s day and they never showed up, never acknowledged that they wouldn’t be delivered until the next day. do not use this service.”

Helpful Report

(Orchid Republic Santa Monica) - Posted 2 years ago

“Never got the flowers, still waiting on refund.”

Helpful Report

(Zenn Florists FC) - Posted 2 years ago

Thank you so much for your feedback, Jared! We are so sorry that you never got the flowers and still waiting on your refund. I can see a full refund was processed yesterday, which will reflect on your account in 5-10 business days. We really appreciate you taking the time to share your feedback and are eager to do better in the future.

Posted 2 years ago

“Really bad experience for a long-time customer. Order was delivered a day late with no notice. I had no way to contact the florist, and the arrangement itself already appears to be dying after less than a day. Very unfortunate.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Dear Oliver, Thank you for taking the time to share your experience with Floom. We are sorry to hear that your order was delivered a day late, with no notice. We know that wasn't the experience you were expecting and we are sorry for the inconvenience. We also understand your concern regarding the condition of the arrangement after only one day, and would appreciate hearing more detail so that we can address the issue. We aim to provide our customers with the best service and experience possible. Is there anything else that we could have done to make things better for you? Again, thank you for letting us know about this issue and we look forward to hearing from you. Sincerely, Floom Team

Posted 2 years ago

“Flowers didn’t get delivered till about 9pm local time on Valentine’s Day. The day was already over. Unacceptable service.”

Helpful Report

(Meade's) - Posted 2 years ago

“First time and last time using floom. Terrible experience, my order didn’t come on the due date. It came very late the next day. I asked for a refund multiple times and customer service ended up ignoring me. Finally I got confirmation of refund but would never recommend.”

Helpful Report

Posted 2 years ago

“I ordered a bouquet which never arrived. I have emailed Floom and I am yet to receive correspondence about a refund. It has been 2 days. Very disappointed in the service.”

Helpful Report

(LA Flowers & Gifts) - Posted 2 years ago

Hello Keiran, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

“Order still has not been delivered and have had a difficult time connecting with support service to resolve”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

Hello Adam, I'm so sorry we were not able to deliver your order on time on such an important date. We have submitted a full refund on your order, please allow 5-7 business days for processing. We emailed you to update on the resolution, please respond with any further questions or concerns. Thank you.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews