Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,407 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I ordered a beautiful arrangement of flowers, got a wilted “arrangement” that didn’t resemble the photo at all. Let them know, they told me they were sorry and that they’d send one that matched the photo that day. Never came. No word Asked for a refund, have been told they are investigating. That was yesterday. So we’ll see. Won’t be using them again.”

Helpful Report

Posted 3 years ago

“I paid over 100 dollars for flowers that looked nothing like the picture :( very sad because these were ordered for my boss's birthday. it was a total joke. i understand sometimes there are affordances that have to be made when things are in stock but the arragements weren't even remotely similar.”

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Posted 3 years ago

“Very disappointed with the delivery as it is not yet received and the birthday is passed and ordered in advance and paid a lot for the gift…. I think it needs to be looked into and get compensated. It still not received as of today”

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Posted 3 years ago

“Flowers were not delivered on time and delivery person was not nice.”

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Posted 3 years ago

“Ordered and flowers never arrived, even though I was charged. And then nobody answers calls / answers voicemail / or emails back. Definitely do not recommend.”

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Posted 3 years ago

“I ordered same day delivery for my partner's opening night, but the flower's never showed up. The next day I had to call multiple times until finally they said to me that the driver had "some issues" and wasn't able to make it. They could've at least deliverd the flowers late, but they just abandoned it and never even notified me.”

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Posted 3 years ago

“Still isn’t arrived”

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Posted 3 years ago

“The flowers delivery was 3 days late and during that time, no one returned my calls or emails.”

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Posted 3 years ago

“Flowers didn’t deliver”

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Posted 3 years ago

“The flowers didn't arrive.”

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Posted 3 years ago

“Flowers didn't arrive”

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Posted 3 years ago

“After 1 week from ordering a gift for my best friend, he received this dead, awful, smell-less flowers!!!!!!”

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Posted 3 years ago

“The flowers were delivered 2 days late - for a birthday. They would only refund me the delivery fee. That’s no way to run a business. I won’t be using them again and won’t recommend them.”

Helpful Report

Posted 3 years ago

“arrangement never arrived. contacted customer service multiple times, to no avail. eventually received photo proof of delivery to wrong address. never heard back . . . . disputed payment successfully through amex.”

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(DeJa Vu Flowers) - Posted 3 years ago

“i would not recommend this platform. the image displayed for the flowers look nothing like what arrived. i have not been able to get ahold of customer service and have not heard back.”

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Posted 3 years ago

“Sent the wrong order and never responded to messages afterward.”

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Posted 3 years ago

“Love the concept and platform, but my recent premium order experience (upping the cost for the highest tier of most flowers, and freshest), went very poorly. I spent over $200 for a birthday bouquet that showed up looking like a small, $50 bouquet. Extremely unhappy with what felt like a huge waste of money. Flowers also appeared wilted and/or worn, like they'd been in the delivery truck all day.”

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Posted 3 years ago

“This was my first time ordering with Floom and it was very disappointing, both as an experience as well as the product. I ordered a bouquet for a special occasion but it was delivered a day late, with no communication advising of the delay or any apology whatsoever. After trying to reach Floom several times, I was told someone tried to deliver the bouquet on the actual day of delivery, but neither me, my neighbours, or the building concierge are aware of any such delivery attempt -- this apparent attempt to deliver was used by Floom to justify not issuing a refund. The bouquet was finally delivered the afternoon of the day after and added to the disappointment - the arrangement was quite sparse and the flowers were wilted.”

Helpful Report

Posted 3 years ago

“My flowers never arrived to the person I sent them to and once I contacted Floom they told me I couldn’t have a refund. LAME.”

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Posted 3 years ago

“Flowered never arrived, had to prompt the customer service team to get any response at all. Turns out the flowers listed on the site were not available at all. Very disappointing and still awaiting a refund.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,407 reviews