Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,407 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a scam, do not use this website. I've ordered flowers on Sunday which were never delivered. Called 5 times so far. Last time I called, within 30 minutes, they marked my order as delivered, just to close the case but nothing was done about it. My friend is poorly and is at home day and night, so no excuse there. Very sad that she never got flowers for Christmas. Customer service has done nothing to resolve the issue. I'm now filling in a complaint with my credit card company.”

Helpful Report

Posted 3 years ago

“Order cancelled and didn’t get any reply’s over email.”

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Posted 3 years ago

“I ordered for same day delivery and it arrived the next day instead. Which defeated the purpose of me paying for same day. Waiting to hear back from customer service”

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Posted 3 years ago

“I paid £75 for a superior bunch of flowers. They turned up not only looking like a £20 bunch, entirely underwhelming because of the size of the bunch and the level of wilting but the price tag was clearly superior standard bunch.”

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Posted 3 years ago

“My order has not been delivered yet.”

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Posted 3 years ago

“Never received the product”

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Posted 3 years ago

“Bought a bouquet for my step-mum, they were beautiful when they turned up however after 48-72 hours they already started looking really sad and I was a very embarrassed to have gifted these to be honest! I’d expect a bunch of flowers to look pretty decent for at least week - this is what usually happens when I purchase elsewhere. I had brought this up to customer service and the response was - ‘it’s after 72 hours so they can’t do anything about it’ and ‘flowers are perishable’ Of course I understand the latter however I believe my step mum received poor quality flowers + pretty Terrible customer service too. Shame! Because the flower selection was lovely!”

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Posted 3 years ago

“There was no notification that it has arrived ?”

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Posted 3 years ago

“Never received”

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Posted 3 years ago

“The person I sent flowers to never received the flowers.”

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Posted 3 years ago

“Flowers didn’t arrive as expected Card wasn’t hand written either”

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Posted 3 years ago

“Still not been delivered”

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Posted 3 years ago

“the flowers did not come to the house”

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Posted 3 years ago

“The flowers looked great on the website. The actual flowers are nothing like what they look like on the website. What a waste of money!!! ... Would be nice if Floom vetted the vendors using the website”

Helpful Report

Posted 3 years ago

“Recipient was not called on delivery. Very poor experience.”

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Posted 3 years ago

“Couldn’t deliver on time and their customer service interface is clumsy. Had to call their business line to get my refund, after already being assured of its delivery in email. They also cancelled my order without waiting for a response from the local florist.”

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Posted 3 years ago

“Was supposed to get next day delivery. It’s been 5 days and I have yet to know that my order has even been dispatched. Not happy”

Helpful Report

Posted 3 years ago

“Paid ~55 pounds but flowers were never delivered. Florist has not been reachable since three days and the customer service is not available via the phone. Any email contact with Floom has not resulted in either compensation or succesful delivery of the flowers.”

Helpful Report

Posted 3 years ago

“the flowers that arrived were a completely different colour to the ones we ordered - not ideal when you;ve ordered pink for a baby girl!”

Helpful Report

Posted 3 years ago

“Flowers were a day late, delivery was fine. Just wish they had been honest about the real delivery date so I could have prepared properly.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,407 reviews