Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,407 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were never delivered and costumer service is terrible. Still haven’t heard back from Floom. Will never use it again.”

Helpful Report

Posted 3 years ago

“Purchased flowers for my wife’s birthday, at 6pm on the day they told me they couldn’t deliver. Not great either way but if i was told earlier I could have at least gone to a shop. Floom blames the flower shop/provider, but obviously I have no confidence in using them for a special occasion in future, so I won’t be using Floom again.”

Helpful Report

Posted 3 years ago

Hi there We are sorry to read about this. We aim to cater for providing a positive experience for both our customers and florists. We will be emailing you regarding this matter.

Posted 3 years ago

“Did not deliver on the same day as they said they would. Don't waste your time”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 3 years ago

Hi Dallas We apologise about the inconvenience caused. We have reached out to you by email. Please do email us back and we will investigate into this matter for you.

Posted 3 years ago

“Flowers were delivered 7 DAYS after I ordered them instead of next day as promised, making it look like I was late in sending to my friend as I got no notification of the delay! Outrageous. Never again.”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

Hi Nyssa We apologise about the inconvenience caused here. We have emailed you with a response to the delays in your delivery.

Posted 3 years ago

“Flowers were never delivered and I can’t get a hold of anyone. I’ve called, emailed and chatted.”

Helpful Report

(Ode A La ROSE- LA) - Posted 3 years ago

Hi there we're so sorry for your disappointment, I can see you have emailed our support team and we were waiting on a reply from you, I will follow this up for you

Posted 3 years ago

“Ordered from Floom because of their same day delivery service. Didn’t deliver on time (at all). No flowers. Was meant for a special occasion. Won’t order again.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

Hi Andrew We're so sorry for your disappointment. I can see you have emailed our support team and have received a response. We apologise for the inconvenience caused.

Posted 3 years ago

“the flowers that i ordered doesn't look like to photo in the website!!!!!! and it impressed me with my friend the flowers look different and it didn’t came with a faze !! this is the last time i’ll order from your website”

Helpful Report

(Ode A La ROSE- LA) - Posted 3 years ago

Hi Nada We're so sorry for your disappointment. We have emailed you to follow this matter further.

Posted 3 years ago

“Dreadful. Floom does not even deserve one star. The site did not co-ordinate with the florist in the US and I was left in the lurch. Horrible experience. I had to get a refund and the fact I am being asked how the flowers were speaks volumes”

Helpful Report

(New Rochelle Florist) - Posted 3 years ago

Hi Tom We're so sorry for your disappointment. I can see you have emailed and our support team have provided a resolution.

Posted 3 years ago

“We ordered flowers for a dear friends birthday. We got her address slightly wrong but added an alternative delivery address of a pub directly opposite thats stood for over 600 years and included her mobile contact number. Fobbed off with rubish reasons for not delivering and tgen told the £66 could not be refunded. DO NOT USE FLOOM. You will be dreadfully dissapointed”

Helpful Report

(Bedfordshire Botanics) - Posted 3 years ago

Hi Marc We're so sorry for your disappointment. We have emailed you to follow this matter further.

Posted 3 years ago

“Cancelled on the day of my flower delivery. Very disappointed!!!”

Helpful Report

(Ashley's Flowers) - Posted 3 years ago

Hi Madison We're so sorry for your disappointment. We have emailed you to follow this matter further.

Posted 3 years ago

“Really disappointing to see the bouquet given the price you pay.”

Helpful Report

(Bayl Leaf Flowers) - Posted 3 years ago

Hi Rakesh We're so sorry for your disappointment. We have emailed you to investigate this matter further.

Posted 3 years ago

“I ordered flowers and paid £9.99 for same day delivery by 6pm. By 4pm I had heard nothing so got in touch with customer services. They came back to me saying that my flowers had been delivered, but they hadn’t. I contacted them again asking about the flowers and they eventually came back to me saying that they hadn’t yet been delivered but had been accidentally marked as delivered. They eventually showed up at 7pm and were nothing like the flowers that ordered, completely different. Extremely disappointed as this was a present for a colleague moving to another country on their last day and they didn’t receive the flowers before the end of the work day.”

Helpful Report

(The Flower Fairy) - Posted 3 years ago

“I ordered a birthday bouquet on 11/4 for same day delivery. I chose the flowers based on your site indicating they would be delivered that day. I received a call at 5:00 pm that they could not be delivered until 11/5. I replied to an email indicating that was ok. I received an email on 11/6 that the flowers were delivered on 11/5. They were never delivered and they sent an email today that they can’t deliver them??! But they will give me 10% off my next order? I would not recommend Floom and will not order from them again.”

Helpful Report

Posted 3 years ago

“Unfortunately, the bouquet that was sent looked nothing like what I ordered. I understand that sometimes some flower replacements need to be done, although almost everything in the arrangement looked nothing like what was pictured online. I tried calling to discuss and left a message, I didn't receive a call back.”

Helpful Report

Posted 3 years ago

“The flowers did not arrive on the day I asked to deliver. Excuse given was "traffic" but I waited at home all day from 10-6PM, there was plenty of time. Then the next day I was informed delivery would be mid-day but it turned up after mid-day. Very disappointed by the service.”

Helpful Report

Posted 3 years ago

“Product was not delivered the day it was said to be delivered”

Helpful Report

Posted 3 years ago

“not as described”

Helpful Report

Posted 3 years ago

“Did not delivery my order”

Helpful Report

Posted 3 years ago

“My preordered flowers were never delivered successfully.”

Helpful Report

Posted 3 years ago

“it still hasn't been delivered”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,407 reviews